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Adobe Experience Manager

Enterprise content management system

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Adobe Experience Manager Pricing, Features, Reviews and Alternatives

Adobe Experience Manager product overview

What is Adobe Experience Manager?

Adobe Experience Manager is a comprehensive content management system (CMS) with features website and app creation, rich digital asset management, user-generated content management and marketing campaign content management across all digital marketing channels, including mobile, newsletters, microsites, landing pages, and websites.

Key benefits of using Adobe Experience Manager

  • Prebuilt integrations with the Adobe Analytics, Adobe Target, and Adobe Campaign solutions.

  • Dynamic imaging: Create rich media craeting unlimited variations of any original asset, editing size, format, resolution, crop, or effect on demand.

  • Responsive and interactive media: Create visually rich media, with zoom and pan, 360-degree spin, color swatches, and mixed media viewers, in real time.

  • Dynamic banners: Create targeted and localized marketing images and banners using templates.

  • Video: Create, manage, and deliver interactive video. Optimize it for all screens and devices using a single URL

  • Moderation controls: Monitor social activity and manage user-generated content with full moderation and permission-based controls.

  • Formal and informal learning management: Track learner progress for certification; create learning paths with branching scenarios; and store, categorize, and publish content for mandatory or optional consumption
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    Phone Support
    24/7 (Live rep)

    Training options

    Documentation
    Videos

    Adobe Experience Manager features

    Functionality

    4.3

    /5

    90

    Total features

    53

    5 categories

    Most valued features by users

    Third Party Integrations
    Customizable Branding
    Content Management
    Reporting/Analytics
    Reporting & Statistics
    Customizable Templates
    Data Import/Export
    Access Controls/Permissions

    Functionality contenders

    Adobe Experience Manager users reviews

    Overall Rating

    4.3

    /5

    90

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.77/10
    Rating distribution

    5

    4

    3

    2

    1

    43

    37

    7

    3

    0

    Pros
    Using AEM from 2 years and its pretty good CMS tool.customer service is really great and they are pretty quick and knowledgeable. I have also attended the adobe training which is also good to have.

    PT

    Phani T.

    The ability to rapidly create and maintain pages and the integration with Target makes for a great testing platform.

    AR

    Anonymous Reviewer

    The Adobe experience manager is a must, especially the experience asset management which uses the Artificial Intelligence (AI) power to get the best results for your business.

    AR

    Anonymous Reviewer

    Cons
    Because it can do everything under the sun, it's hard to navigate and difficult to see all of it's functions. The support contract is almost as much as the software.
    AvatarImg

    Jeff D.

    Learning how to use the software can be incredibly frustrating.

    AR

    Anonymous Reviewer

    There are some peoples who will definitely be intimidate by the shear depth and breadth of the software. I suggest getting youtube fired up.

    JK

    Julie K.

    Overall rating contenders

    Overall Rating

    The Cadillac of CMS

    Reviewed 5 months ago

    Transcript

    Andrew: Hi, my name is Andrew. I'm an SEO Manager. I would give Adobe Experience Manager a four out of...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    The Cadillac of CMS

    Reviewed 3 years ago

    We used AEM at the very first company I worked with. I dont think I realized how great it is until I moved on in my career to several other companies that do not use it. There is truth to the saying that sometimes you dont appreciate things until you no longer have them! The company I am with now uses AEM, and anytime I get frustrated with not understanding how to do something, I remind myself of the alternative.

    Pros

    Adobe Experience Manager (AEM) is the cream of the crop when it comes to CMS. The functionality that it offers - from its backend configuration to its capabilities for 'everyday' users - is unmatched from the other products I have worked with. If I were to single out my top pros for the CMS, I would say its component building blocks, and it's flexible workflow integration. These two things in particular set it apart from other competitors (for me, at least).

    Cons

    As with most products that pack a ton of functionality and features, AEM is not always the easiest CMS to work with. That being said, it is also definitely not the most difficult. But, most of the advanced configurations and integrations require an adept development team. And, to make changes to existing functionality also usually requires a lot of interaction with dev (again, not a bad thing, but something to take into consideration).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Enjoyed the functionality and customization

    Reviewed 2 years ago

    I think the forms that I was able to create with AEM were great. The software I now use doesn't have the same customizable features, and I miss them. I feel that the forms I create now don't look at good.

    Pros

    I really liked how much I could customize the forms I created.

    Cons

    It took a lot of training and practice to get good at using the software.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Adobe Experience Manager gets the job done!

    Reviewed 2 months ago

    Our virtual team enjoys using AEM for our internal communication publishing needs.

    Pros

    AEM is relatively intuitive. We are able to edit and publish content quickly and without many issues.

    Cons

    Sometimes formatting doesn’t work well or the program operates slowly. It can be frustrating to waste time when these things happen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    Pretty solid not when it works; smaller additions would make it a more solid program

    Reviewed 4 years ago

    Once set up, it is fairly easy to pick up, especially if you have worked with other CMS products.

    Pros

    It is pretty easy to pick up with the text component and image one, even for clients who aren't tech savvy.

    Cons

    The touch UI interface with versions 6.1 and above feels rather underwhelming. Because I can do much more in the classic interface, it provides little motivation to "play" with the touch interface. Also, cannot see doing much development on the touch UI side. Second, there are a lot of little things Adobe can do that will greatly improved the user experience of this product. First, add a simple spell check the various text editors and allow users to expand the size of the edit dialogue box even selecting assests and pages. Additionally, adding the name of the components when hovering over the component in editing mode in authoring. I know people have requested this. The latest version cloud version also seems a little unstable. Seems to have connectivity issues from time to time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    An expensive option for the content management

    Reviewed 4 months ago

    In my previous company, I developed two big projects. Both of them was done for the big companies of Belgium. For one of them, we developed 17 websites with different language options.

    Pros

    Backend is full Java and for the frontend, you use any modern frontend frameworks. By dragging and dropping, an editor without any development knowledge, can easily the content. Its asset management is strong.

    Cons

    Development is a little bit difficult and there are a lot of unknown limitations and bugs. If your target is just content management, this solution is so heavy and expensive.

    Adobe Experience Manager FAQs and common questions

    Q. Who are the typical users of Adobe Experience Manager?

    Adobe Experience Manager has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Adobe Experience Manager support?

    Adobe Experience Manager supports the following languages:
    English


    Q. Does Adobe Experience Manager offer an API?

    No, Adobe Experience Manager does not have an API available.


    Q. What level of support does Adobe Experience Manager offer?

    Adobe Experience Manager offers the following support options:
    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories