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Neos
5
133
4
41
3
9
2
10
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Case management purpose-built for personal injury.
Table of Contents
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Neos - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Neos overview
Based on 203 verified user reviews
What is Neos?
Neos is a legal case management program with key features that include case notes, task management, document management, calendar management, client management, and more.
Who uses Neos?
By industry, Neos reviewers are most commonly professionals in law practice (67%). The most frequent use case for Neos cited by reviewers is legal case management (82% of reviewers).
What are the most popular integrations for Neos?
The Neos integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.2 out of 5 for its integration with Neos), Docusign (a digital signature product, 4.8), and Microsoft Outlook (an email management product, 4.4).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Integration
Integrations
Pricing
Reporting
Tab Management
Calendar
Neos’s user interface
Neos review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Neos?
Users say Neos is generally easy to navigate, offers strong customization, and helps manage cases, documents, and client communications efficiently. They appreciate the integration with tools like Outlook, DocuSign, and QuickBooks, as well as responsive customer support and helpful training resources that ease the learning curve. They find document management and workflow automation valuable for daily tasks.
They report frequent bugs, glitches, and issues after updates, which sometimes disrupt workflows and require workarounds. Some feel email and messaging integrations could be smoother, and they mention occasional frustrations with interface intuitiveness, feature limitations, and slow support response for technical problems.
Select to learn more
Who uses Neos?
Based on 203 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Neos's key features
GetApp's analysis of 38 verified user reviews collected between July 2021 and September 2024 identifies Neos' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Neos's Case Notes capabilities for tracking all progress and status of cases. They find the tagging of emails and attachments, as well as the ability to set up subcategories, very valuable. Users report that the customizable text formatting and search options streamline operations. They highlight the permissions control and the ability to add images, which enhance functionality. However, some users mention difficulties in searching older notes and reading notes in line view. Of the 13 Neos users who gave detailed accounts of their use of Case Notes, 100% rated this feature as important or highly important.
Reviewers indicate Neos's Document Management is efficient, with all client documents stored in the cloud and easily accessible. They find the integration with SharePoint and DocuSign particularly helpful. Users report that the drag-and-drop functionality and powerful PDF editor save time. They also appreciate the ability to merge case information into documents. However, some users note issues with system lag, difficulty in downloading files, and the complexity of the disbursement sheet merge. Of the 14 Neos users who gave detailed accounts of their use of Document Management, 86% rated this feature as important or highly important.
Brenda S.
Case Managere
Daniela M.
Paralegal
NICOLE F.
LEGAL ASSISTANT
Sarah G.
Paralegal
All Neos features
Features rating:
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Neos pricing
Pricing plans
Pricing details:
User opinions about Neos price and value
Value for money rating:
To see what individual users think of Neos's price and value, check out the review snippets below.
Hannah S.
Litigation Medical and Billing Specialist
Kim C.
Office Manager
Neos integrations (19)
Integrations rated by users
We looked at 203 user reviews to identify which products are mentioned as Neos integrations and how users feel about them.
Integration rating: 4.7 (21)
“It connects project management with email and calendar workflows, improving productivity, communication, and scheduling efficiency.”
Vishnu V.
Manager, Technology Services
Integration rating: 4.4 (21)
“For the most part one cannot be used without the other.”
Ben S.
Infrastructure Architect
Integration rating: 4.9 (13)
Integration rating: 4.7 (9)
Integration rating: 4.6 (8)
“This integration directly saves and sync documents across devices”
Prachi D.
Administrative
Integration rating: 4.3 (3)
“Can be hard to integrate QuickBooks without help from CF support”
Parker L.
Economic Constultant
Neos customer support
What do users say about Neos customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Neos customer support.
Widely noted by reviewers, Neos customer support is friendly, knowledgeable, and consistently helpful with user questions and issues.
A significant portion of users highlight fast response times and easy access to support through multiple channels, including self-service.
A small group of reviewers report unresolved technical issues and occasional lack of expertise from support staff.
Support options
Training options
To see what individual users say about Neos's customer support, check out the review snippets below.
“Customer Support is always available and very helpful, even the NEOS University is great! ”
Rose S.
Office Administrator Paralegal
“Everything went seamlessly and the support staff was WONDERFUL and answered all our questions timely. ”
Holly P.
Paralegal
“customer service is poor.”
Joel A.
Owner
Neos FAQs
Neos has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Neos used for?
Assembly Software is changing how personal injury law firms run their practice, combining embedded intelligence, workflow automation, and 40+ years of expertise to help firms handle more cases and drive better results for their clients. Its flagship platform, Neos, has been consistently recognized as a G2 Leader in Legal Case Management, and its built-in AI, NeosAI, won the 2025 LegalTech Breakthrough Award for LegalTech Generative AI Solution of the Year. Built on the legacy of pioneering personal injury case management brands Needles and Trialworks, Assembly is trusted by thousands of firms every day.
Q. What level of support does Neos offer?
Neos offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
