We use Tabs for our timekeeping and billing, the Tabs3 Connect is a great feature for attorneys to enter their time on the go. The General Ledger and Accounts Payable software integrate well with each other and with Tabs, so that saves on duplication of work. Practice Master has great features and is a great database for containing the information needed for our clients.
Pros
The software is very user friendly, the programs are intuitive and the e-mail bills are a great function!
We have been using all the products offered by Tabs3 for over 25 years. The upgrades always have something new and better when they come out.
Cons
There just isn't enough time for me to learn all the capabilities of the software.
Tracy, Thank you for taking the time to leave a review! We appreciate hearing from you. Unfortunately I can't add more time to the day, but if there's something we can do to make things easier for you, please let us know! - Emily L., Software Trainer
Rating breakdown
Likelihood to recommend: 10/10
We were able to build a collections process that efficiently walks through the matter steps so that everything is done quickly and accurately. Setting up workflows that set calendar follow, merge documents, send emails, launch appropriate websites as needed, or do calculations.
Pros
We love it's ease of use and ability to customize the PracticeMaster module. It's intuitive and the billing side is very robust.
Cons
Because of it's versatility and customization features, you can easily get carried away with data collection.
Sharon, Thank you for taking the time to leave a review! We appreciate it very much. - Emily L., Software Trainer
Rating breakdown
Likelihood to recommend: 10/10
I have had Tabs since 2010, it is terrible. You purchase the program and then you constantly have to go back to customer service (tech dept.) and they want to hit you up for $200 per hour for tech help, as you can imagine that is absurd, expensive and terrible. They let you buy the product and make it seem like there is no additional cost, reality is that you better pay for the ongoing tech support because there are always errors and problems that need addressing, did I mention the $50 minimal charge or $200 per hour for tech help. I rarely was able to use the program, each time I tries there was some new error message and a need to seek out tech department, truly a terrible experience.
Pros
The software has a wide array of features and billing is nicely prints out in a very organized and concise format, it really does have a lot of detail and nice features.
Cons
It seems to always have some problem or error message on the rare instances when I actually needed it to do a billing for a client, nothing is worse than paying for a product and then having to waste time because it will not work and then get stuck paying extra by having to call and pay the tech department $200 per hour to help you figure out why their product does not work as it is promised and as it should from the start. How is it possible that the product regularly has error messages that are not resolvable without a call to the tech department. Very frustrating.
I am sorry that Mr. Gunthert has not had a good experience. We have reached out to him to discuss the specific issues that he is having.
I did want to mention a few things related to the points that he brought up. To make sure clients get off to a good start, every purchase of Tabs3 includes a free year of maintenance, which includes both technical support and any product updates that come out during the year. After a year, the maintenance is optional. Many clients prefer that to being required to pay an annual fee.
Also, our technical support team gets very high marks. In our last client survey 96% of our clients said they were satisfied with the support that they received from our team. In that same survey, 9 out of 10 Tabs3 clients say they would recommend Tabs3 to other firms.
Kim Hanzl, Support Manager
Rating breakdown
Likelihood to recommend: 4/10
Pros
I like working with my representative and how all programs are integrated for ease of use and efficiency.
Cons
Like anything, it took a little while to get used to a new program.
Jennifer, Thank you very much for taking the time to leave a review! We appreciate it very much! - Emily L., Software Trainer
Rating breakdown
Likelihood to recommend: 9/10
Capturing much more time for each time keeper.
Pros
It is server based and not cloud based. It is very comprehensive and is making us more productive and time capturing.
Cons
While not actually difficult, it is less than intuitive to learn.
Daniel, Thank you very much for taking the time to leave us a review! We appreciate it. If there's anything we can do to help, please let us know! - Emily L., Software Trainer
Rating breakdown
Likelihood to recommend: 10/10
Please contact Tabs3 directly for pricing information.
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