Benchmark Email Reviews

Setting up the account is easy, it has an intuitive user interface and starting the first campaign was very easy. The builder is optimized very good for mobile device as almost all users use the phone the most. Support is super and fast, they do a great job.

Beside the price I can't say there are any cons.

With Benchmark Email, we are able to make email marketing smooth. It is a powerful tool with great capabilities.

Benchmark Email is amazing. I haven't seen any dislikes.

The features of Benchmark Email have been meeting our expectations. Benchmark Email has been easy to implement. I love the capabilities of Benchmark Email.

No dislikes for Benchmark Email. Benchmark Email is so amazing.

Carla, thanks for taking time out of your busy day to leave a review! We are happy to hear that Benchmark Email is everything you expected in your email marketing solution.

The capabilities of this amazing email marketing solution have been spectacular. Benchmark Email has been easy to use.

I do not experience cons when using Benchmark Email. Benchmark Email works impressively for us.

John, thanks for taking time to leave a review, we're glad to hear you found Benchmark Email easy to use. We're always here if you ever run into any email marketing roadblocks down the road. Cheers!

This email marketing solution has been easy to use. I like the great capabilities of Benchmark Email.

No dislikes or weaknesses for Benchmark Email. Benchmark Email is reliable.

Maria, Thank you for your review. We are pleased to here that we've been a reliable email marketing solution for your organization, and are here for you should you need anything!

Benchmark Email is an affordable and reliable to use. It has been an accurate email marketing solution.

Benchmark Email has been flawless. Benchmark Email has been the best.

Hi Markika, thanks for taking time to leave your feedback! We're happy you've had a positive experience. Let us know how we can continue to help you meet your marketing goals!

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

- accurate statistics - easy to use - flexible design (emails looks good on any screen/device)

- price is too high - pretty slow support - it is hard to adjust scheduled emails considering all available settings (especially time zones)

I've experienced great support and sending my first email was fairly easy. Drag & Drop feature is a good selling point.

The editor is slow and I set the line spacing but it seems to choose what it wants.

Easy to learn. Able to provide multiple user access through subaccounts dependent on the plan selected. Subaccount users have the freedom to add contact and send campaigns. Able to resend email to people who have not opened the campaign.

Most of the email appears to be arriving in people's spam inboxes. Can't seem to resend email to people who have soft bounces. Can't seem to resend email through contact. Sometime text formatting does not seem to work. When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.

Precise report is generated for each email campaign which is easy to review and reflect on campaign performance

Cleaning up hard bounce emails accounts is taking long time as Benchmark doesn't have one client remove hard bounce accounts from all contact list An option to download the report would be much appreciated as it will help us reduce manual report generation, which needs to be submitted to management every week.

Hi, Thanks for your feedback. Whenever you have a moment, chat with us and ask us about a solution for cleaning hard bounces and to export your needed report. - Benchmark Team

I like how easy it is to manipulate and how quickly it sends immediate messages. Scheduled messages are always on time. Very easy to use and generally quick to create messages that are effective.

Sometimes the “from” address changes even when sent from the same account. Also, sometimes the messages don’t appear like the samples to the same email platform.

Hello Julie, Thank you for the feedback. Please don't doubt in calling us whenever you have a concern. - Benchmark Team

Easy to Use Clean layout Ease of customizing templates Training other team members on how to use is easy

Customer service is not that great - Most are not American so language is hard to understand Too many glitches when working in templates Have to send several TEST emails to make sure the functions are correct The same email delivered to different members of my team show up differently or have different links A lot of bugs in the back that need to be addressed No Spell check function anymore The image editor is not that great uploading lists can be a pain sometimes you have to do them multiple times in order for them to get uploaded

Hello Derrick, Thanks for your feedback. Whenever you have a moment, chat with us and let us know your concerns. We'll be glad to offer you a solution. - Benchmark Team

This software is easy to use and navigate through. Easy to train non-HTML users how to create simple emails.

The survey functionality is very limited within the software.

Hello Bryan, Thank you for the feedback and high rating! - Benchmark Team

Easy to use. Use the software daily and I never have a problem

Nothing. The software is great to use dsily

Hello Lynette, Thanks for your review and high rating. - Benchmark Team

Looks very professional and designs are gorgeous, giving a high-end and legitimate look for our company. I was also surprised and how easy and intuitive everything is. No need to sit through a training when you can figure everything out on your own, quickly. I especially like the free version.

The upgrade for a payment plan doesn't seem worth it for what we use it for. We just need the basics, not all the other bells and whistles.

Hi, Thanks for your feedback and high rating. Whenever you have a moment, chat with us, we'd love to share with you how to get the best out of your paid account. - Benchmark Team

The software is easy to use and offers a variety of layouts.

Over the past 12 months or so, Benchmark has removed several internal functions. No communication about the changes was shared and we did not find out until we had to contact customer service. Each time we were told that Benchmark now recommends third-party add-ins.

Hello Amanda, Thanks for your review. We will take your feedback into consideration. - Benchmark Team

Comfort as we have used your software for years. Time to time, I get a supervisor who can actually understand my query and answer my question properly.

Customer Service reps follow a script and do not read my initial query leading me to repeat myself and get really frustrated. Not all but most. Limitations on features such as editing html coded emails and not being able to upload html files. Limited to copy pasting html coded text. The Last Straw: Glitches and Crashing. For the past few months, I have gotten an error message when editing an image. There seems to be alot of crashes in the last few weeks. One day the whole site was down for HOURS. We were in the process of finalize an email to distribute to our members. As a result, we had to send the timely email late.

Hello Jenna, We are sorry to see you go. Thanks for the time you were with us. - Benchmark Team

This software is practical to use in a daily v

The e-mail sender is always changing so the receiver can not record the e-mail address in is non spam list.

Hi, Thank you for your feedback. Whenever you have a moment, please chat with us, we'd love to assist you on the email sender matter. - Benchmark Team

Benchmark was a very easy-to-use tool for our team's email campaigns. You need very little design experience to create beautiful campaigns. All of the features are very intuitive.

Benchmark doesn't offer the same features as some of the other big players; the automation is limited and tracking/analytics don't stack up. For the price and basic features though, it's a win.

Hi, Thank you for the review. - Benchmark Team

Free to open your account and gather up to 2000 subscribers, making this service hard to beat for entrepreneurs to get started in email marketing. Very simple to use and understand.

A little more Wordpress integration would be very welcome and the selection of sign up forms is a little limited.

Hello Mike! Thanks for the review. Our free account allows startups to test the waters with email marketing to prove it's success without spending a dime! In regards to Wordpress, have you tried our plugin? You can find it by searching for "Benchmark Email Lite" in Wordpress. If you would like to see improvements on the plugin, please don't hesitate to reach out with your suggestions. We'd love to hear your ideas.

Great tool for email marketing campaigns. Its templates are responsive and mobile friendly. Drag and drop option. Offers free surveys. Easy to incorporate social sharing. The Editor for the email campaign is easy to use. Its simple to use and has a free plan.

I consider Benchmar email to be one of the best Email Marketing tools. If there is something that could improve, for me would be: The automation its not clear enough. There isn't very much analytics on the free version.

Thank you for these kind words and support! We are working hard to improve our Automation tools to have more clarity and functionality. Thanks for your feedback and for choosing Benchmark :)

Benchmark was a great launching pad for my organization's email campaigns. Eventually we switched to Mailchimp because it allowed us more options for special offers and was easier to integrate with other systems. However, Benchmark got the job done initially and was easy to then export our contacts when moving to a new system.

Benchmark does not offer as much as mailchimp for tracking, growth, and integration. It is a more basic email campaign management software, but does the basics very well.

Thanks for the review! I know our integration options aren't as extensive as some of our competitors but we are working fast to expand these. Thank you for your business and we wish you the best! :)

The emails look very professional and the software is easy to use.

I was not getting enough feedback compared to another marketing tool I have used, so I decided to stop using Benchmark.

Hello Michelle, Thank you for this feedback, it really means a lot to us. Based on your feedback, I understand your decision to use an alternative service. Email delivery is essential to our service. We know we had issues with this in the past and we are working hard to provide our clients with the best email delivery possible. We are improving our vetting systems to avoid "spammer" like clients that could affect our sending reputation and we are improving our back end technology as well. We are also working on more education to help our users understand best email marketing practices. Again, Thank You for this feedback and we hope the next time you try us, your experience is much better. - Daniel Miller

Easy to use.

The support received from the company over a simple error with an email "opens" report.

Hello Mitch, Thank you for taking the time to provide us with feedback. I am sorry and disappointed that we weren't able to provide the level of service you expected. As you mention, we are always highly rated and we pride ourselves in having an excellent customer service and support team. I will be sure to take this feedback to our team so we can learn from our mistakes and impress our users with our product and service. Again, apologizes from the team and we hope the next time you try us, we can exceed your expectations!