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Google Ads
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online advertising solution for businesses
Table of Contents
Google Ads - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Google Ads overview



Based on 1002 verified user reviews
What is Google Ads?
Google Ads is a campaign management program offering key features such as campaign management, advertising management, campaign analytics, multi-campaign support, engagement tracking, and campaign planning, among others.
Who uses Google Ads?
By industry, Google Ads reviewers are most commonly professionals in marketing and advertising (17%). The most frequent use case for Google Ads cited by reviewers is campaign management (61% of reviewers).
What do users say about Google Ads pricing?
Reviewers appreciate Google Ads’ flexible pricing and pay-per-click model, and some users report it is cost-effective for small businesses. However, some reviewers find costs escalate quickly, and they express concerns about confusing pricing and unpredictable expenses.
What are the most popular integrations for Google Ads?
The Google Ads integration most frequently cited by reviewers is Google Analytics 360, a web analytics product rated 4.6 out of 5 for its integration with Google Ads.
Starting price
Alternatives
with better value for money
Pros & Cons
Advertising
Pricing
Integrations
Account and Payment Issues
Complicated account and billing
Challenging budget control
Google Ads’s user interface
Google Ads pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.1
Customer support
3.9
Reviews sentiment
What do users say about Google Ads?
Google Ads is a campaign management program offering key features such as campaign management, advertising management, campaign analytics, multi-campaign support, engagement tracking, and campaign planning, among others.
Select to learn more
Who uses Google Ads?
Based on 1,002 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Google Ads's key features
GetApp's analysis of 111 verified user reviews collected between July 2021 and December 2024 identifies Google Ads' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Ads' Campaign Management for its user-friendly interface and comprehensive tools that allow easy organization, monitoring, and optimization of ad campaigns. They highlight the ability to control settings, budgets, and targeting options, and the flexibility to manage multiple campaigns simultaneously. Users report that the capability includes detailed analytics and reporting, which aids in making data-driven decisions. However, some find it overwhelming for beginners and note that it requires a learning curve to fully utilize its capabilities. Of the 43 Google Ads users who gave detailed accounts of their use of Campaign Management, 98% rated this feature as important or highly important.

Anoop K.
Senior Data Analyst

Jolayemi J.
Accounting Officer
Users find Google Ads' Advertising Management valuable for improving sales, brand traffic, and lead generation. They appreciate the extensive control over costs, outcomes, and ad placements, as well as the ability to manage ads without third-party assistance. Reviewers indicate that the platform offers various marketing goals and tools like keyword management, which help in optimizing ads. However, some mention occasional glitches and bugs that can be frustrating. Of the 34 Google Ads users who gave detailed accounts of their use of Advertising Management, 97% rated this feature as important or highly important.

See related user reviews
Diego C.
Systema Analyst

Ogochukwu O.
Blogger, YouTuber, Crypto Enthusiast
Reviewers highlight the detailed and comprehensive analytics provided by Google Ads' Campaign Analytics. They value the ability to track metrics such as reach, clicks, conversions, and user interactions, which help in making informed decisions and optimizing ad performance. Users appreciate the integration with Google Analytics for deeper insights. However, some find the data overwhelming and complex, requiring familiarity with business analytics to fully benefit from the capability. Of the 65 Google Ads users who gave detailed accounts of their use of Campaign Analytics, 97% rated this feature as important or highly important.
See related user reviews
Rahul k.
Marketing Manager
DeAndre B.
Marketing and Developement Coordinator
Users appreciate the Multi-Campaign feature in Google Ads for its ability to manage and track multiple campaigns efficiently from a centralized dashboard. They find it helpful for targeting different audience segments, products, and services with customized messaging. Reviewers mention the flexibility in budget management and the ease of tracking performance for each campaign separately. However, some users suggest that the interface could be more intuitive for managing multiple campaigns. Of the 40 Google Ads users who gave detailed accounts of their use of Multi-Campaign, 92% rated this feature as important or highly important.
See related user reviews
Lisa S.
Marketing Director
Hamza K.
Marketing Digital
Reviewers value Google Ads' Engagement Tracking for providing insights into user interactions with ads, such as clicks, impressions, and conversions. They find it useful for understanding customer behavior, identifying pain points, and optimizing ad performance. Users appreciate the real-time monitoring and the ability to make data-driven decisions. However, some mention that tracking speed could be improved and that additional external tools might be needed for comprehensive analysis. Of the 27 Google Ads users who gave detailed accounts of their use of Engagement Tracking, 89% rated this feature as important or highly important.
See related user reviews
Yasha O.
Attorney
Jessica G.
Content Marketer
Users find Google Ads' Campaign Planning helpful for setting specific time frames, adjusting bids, and targeting the right audience with customized messaging. They appreciate tools like the keyword planner and performance planner for optimizing ad spend and forecasting campaign success. Reviewers indicate that the capability allows for detailed analysis and real-time adjustments, although some find the initial setup process complex and suggest improvements in the planning interface. Of the 51 Google Ads users who gave detailed accounts of their use of Campaign Planning, 88% rated this feature as important or highly important.


See related user reviews

Rachael D.
Administration

Lucky U.
Project coordinator
All Google Ads features
Features rating:
Google Ads alternatives
Google Ads integrations (578)
Integrations rated by users
We looked at 1,002 user reviews to identify which products are mentioned as Google Ads integrations and how users feel about them.
Integration rating: 4.7 (56)
“This integration is important because it allows me to pull data from Google Ads, analyze using Google Analytics, and create reports and visualization summaries to drive real-time business decisions. Bravo!”
“We can send data in both directions. Eg. create remarketing audiences in GA and import them into Google Ads or import GA goals as conversions in Google Ads so the system can optimize campaigns.”
“It allows us to make the decisions based on data as in to determine the User Behavior during their Website Visits from Ads.”
“This enables me to keep a close eye on the traffic to my website and how visitors interact with my content.”
“Allows better understanding of the audience and tracking campaign performance”
“Connecting it with Google Analytics can give more details on each campaign.”
Farooq Z.
Consultant
Integration rating: 5.0 (4)
“This Integration helps us to create Reports and visualize the metrics in such a way that we can identify what is working and what is not.”

Shahzad M.
Lead - Digital Marketing & Analytics
Integration rating: 4.5 (2)
“Is crucial for CRMs that don't have great integration options with Google Ads, a bit tricky to set up but seems to be working well for us & helps enhance our tracking abilities”
Katelynn F.
Digital Marketing Manager
Integration rating: 4.5 (2)
“Need to track which leads from Google Ads turned into actual revenue, was a bit tricky to setup but now that it's done it has been very helpful to see ROAS instead of just cost/conversion & conversion rate.”
Katelynn F.
Digital Marketing Manager
Integration rating: 4.7 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Google Ads customer support
What do users say about Google Ads customer support?
Customer support rating:
We analyzed 55 verified user reviews to identify positive and negative aspects of Google Ads customer support.
A few users highlight that customer support is responsive, friendly, and provides helpful guidance for campaign setup and troubleshooting.
A significant portion of users report that customer support is difficult to reach and often unresponsive when help is needed.
Widely noted by reviewers, the quality and professionalism of support staff is inconsistent and sometimes unhelpful.
Common user feedback mentions slow response times, lack of effective solutions, and frustration with outsourced or scripted assistance.
Support options
Training options
To see what individual users say about Google Ads's customer support, check out the review snippets below.
“Their customer support is stellar (at least for a business) and their new interface makes it even easier to use and manage.”

Lisa T.
Senior Data Analyst
“It is hard to contact customer care because of more scenarios to follow before you can be routed to a customer care which is time consuming”
Kenneth O.
Communication Professional
“Their customer care phone support is not of much assistance, especially when facing challenges.”

Olive M.
Legal Litigation Assistant
Google Ads FAQs
Google Ads has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Google Ads used for?
Google Ads (formerly known as Google AdWords) is an online advertising solution used to manage PPC (pay per click) ad campaigns. With this solution, users can create a Google ad with your chosen company details, such as keywords, ad text, map, phone number, and company hours, or with simply some text and a link. You can decide which keywords trigger your ad to appear, using the Google keyword bidding system to appear higher in search results for popular keywords. You then define a daily budget that will only be consumed once someone clicks on your ad or calls your phone number. You can also pay per impression (then number of time your ad shows) or per acquisition (conversions on your site). Google Keyword Planner also has a column for forecasted CPCs and potential costings for the top and bottom ad positions. The overview also includes average monthly search queries as well as the strength of the competition. A competition index shows how heavily each keyword is advertised. Plans aim to monitor keywords, and thus, make predictions. Detailed information on countries, cities, and municipalities is available for each keyword. This seamless integration means new ad groups can be created and new keywords saved. Users can call up Google Ads settings at any time.The tool provides a Keyword Planner API, which third parties can use to access Google Keyword Planner functions. This forms part of the Google Ads API. This API can then be used to generate and retrieve new keyword ideas. You can run a basic ad campaign or use advanced features to set up a more extensive campaign. You can choose to show your ads on Google and the Google Network which includes Google sites like Maps and Shopping, as well as YouTube, Blogger & Gmail. You can also display your ads on websites your target audience visit, in specific locations, and to specific audiences.
Q. What are the benefits of using Google Ads?
Q. What languages does Google Ads support?
Google Ads supports the following languages:
Arabic, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Google Ads support mobile devices?
Google Ads supports the following devices:
Android
Q. Does Google Ads offer an API?
No, Google Ads does not have an API available.
Q. What level of support does Google Ads offer?
Google Ads offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support
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