Mobiniti Reviews

We have had a relationship that has definitely had it's growing pains, but Mobiniti adapted and met us where we needed them most. Our company has some tricky technical requirements and Mobiniti was the only company that was willing to give us a try. These people are rockstars. We recently had an issue with the coupon feature (FYI this is not the norm for them) and after giving them a call, the team quickly troubleshot the platform and had everything running smoothly in no time. [SENSITIVE CONTENT HIDDEN] at Mobiniti is the best and is dedicated to helping out his customers. 5-stars for Mobiniti's guest services via [SENSITIVE CONTENT HIDDEN].

At the start of our relationship we had some miscommunications, but nothing that couldn't be resolved. Overall, Mobiniti is a great company that is dedicated to their customers.

The product is easy to use and automation of campaigns have allowed us to stay better connected with our consumers.

The dashboard isn't as fast to respond and often seem to be waiting after clicking.

The pricing for using the platform is really reasonable.

Onboarding was minimal so it was mostly trial and error. Unfortunately, the product just wouldn't do what we wanted it to from a fundraising/engagement perspective. Never once was able to load a list for a blast without assistance. Also

The use of a short code number for texting in. Also, the "drip" text features. Affordability based on use. Outstanding customer service.

Doesn't directly integrate with Planning Center Online. Must have a unique opt-in code word to use the short code. Being able to use a generic code such as "give" or "guest" would add so much to this platform.

Ease of use and functionality. I really liked the fact that they were constantly updating features to make my life easier.

Since I Liked Everything about the Product and service the only thing I can say that I honestly disliked were the Purple Pretzels that came in the gift basket they mailed me for the Holidays.

I love being able to send real time events/updates to my teams and students at multiple sites--immediately to their eyes and fingertips (to access links), all at the same time! The 'schedule' feature allows me to schedule events now that need to go out later...yaass! & The Mobiniti support teams patiently answer questions, quickly and efficiently--and as often as I ask them (very frequently!) I also really appreciate how they've helped me troubleshoot and bring solution to all the challenges I experienced. Super Dope!!

I didn't prefer that I was unable to edit my events once Mobiniti has reviewed them. Upon request, however, they gave me permissions to edit my campaigns at will. Once I save a campaign, if I've done something incorrectly, the system tells me something is off. It fails, however, to highlight the text box, etc in error. As such, I have to play around with text boxes to figure out where I went wrong. I wish Drip Messages had a character count as does the message update text box I wish, on the the initial sign up prompt, contacts had to insert their names as well whatever other one piece of info we choose them to insert (ex: Name, Email Address) I've run into several system kinks. Bright side? Mobiniti's customer service is on point! A troubleshooting help in my time of need!

I am brand new so I haven't begun messing with all of it yet, however, what [SENSITIVE CONTENT HIDDEN] has shown me so far, seemed to be pretty simple. I just have to get into it and get myself all the way comfortable with navigating through the system. I think it's going to be fun doing the things that I've learned so far. Plus, my business is brand new so I am in no rush, which also means, I won't get frustrated so easily cause I can take my time.

I don't have any complaints as of yet, and hopefully, I won't, but I promise to provide feedback if I do.

Mobiniti is easy to use, but when I have a question or need some type of assistance, I really appreciate that help is just a phone call away. Our account executive rep, is always quick to help when needed. Plus the customer support team is quick to respond when I have a special project that requires their assistance for implementation.

Their filters occasionally catch manufacturer names, but they are always quick to resolve the issue.

The platform is robust and rich with features that I don't even use all of.

No specific cons per se. I am not using 100% of the features and with the ones I am using there are no shortcomings or issues as far as I can tell.

I like the pricing as compared to the service I was previously using

Only that it has lots of features that I am still learning.

The best part about Mobiniti is the amount of features. We vetted many SMS platforms all only offering a portion of the functionality that Mobiniti does. The tracking is great, the ability to manage customer accounts, set up rewards and coupons works perfectly.

The only bumps we have run into was the ability to use any keywords (as shortcodes are shared) and the strategy behind using a shortcode vs. long code and choosing which is best for the particular application. I would say neither is the fault of Mobiniti.

The interface is well organized and easy to use. Support is available via live chat and within business hours issues are resolved promptly and thoroughly.

A more robust knowledge base and even a training site full of tutorials and in-depth instructions on how to use the software would be very helpful.

It has a long number that you can use instead of short number

It’s not the most easy layout on the website and app doesn’t work

The ease at which we can reach our new clients. It makes engaging B to B or Knee to Knee exponentially more effective.

It is difficult to audit who is in our database. I would like to be able to mass delete contacts exactly like we can upload them.

Ease of use, robust platform, and great customer service

We have had very few problems so far. A couple outages, but they were fixed very quickly

Super easy to use - we love this platform and we've definitely seen having this platform grow our sales. We switched from another platform because it has SO many more features that we weren't able to get with other providers.

Support can be a little slow to respond, but any minor issues always get resolved so not a huge deal to us.

Jade, Thank you for your recommendation! The team here at Mobiniti is thrilled to hear such good feedback, and we¿re proud to be one of the most user-friendly platforms around rich in features!

Customer Support and easy to set up a campaign and the coupon delivery on APPLE/GOOGLE Wallets is a nice feature!

You can't save a draft while creating a coupon to go back and change a campaign.

It's simple and easy to send SMS. And it's also easy to add new contacts.

I don't like that it limits the amount of characters to use. Wish you didn't have to use up characters as part of a link; wish that could be in a separate field.

I use Mobiniti for several businesses. Great to see how they have improved over the years. There customers Services is top notch.

The Bitly I seem to have issues with. Othere than that it is pretty straight forward.

No pros were added to this review

No cons were added to this review

Glad to hear we are able to support all of your needs, Raymond. Thank you!

Everything is pretty user friendly and simple to figure out.

I wish there were features to help discourage scam/spam numbers from using the service. We have had several numbers we've had to blacklist

The price point and the customer service is unbeatable!

So far I don’t see any cons. They’re constantly working to upgrade the service.

Texting our customer base with events and specials has been a great way to quickly and easily reach thousands of people.

The character count is limited so making each text optimized for your message is important.

This has been the easiest SMS to use! The Customer Support (by phone or Chat) has been superb! They are always willing to help, walking me thru anything that we need. We've been using Mobinity for over 2 years now and looking forward to many more years!

There isn't really any cons, except that I was afraid that I wouldn't be able to do this on my own!

Very easy to use. Great platform. Very well Designed!!

sometimes has issues but there fixed ASAP. Great Custumer service!!