Phone2Action Features

Phone2Action

Communications platform for public affairs and advocacy

4.75/5 (36 reviews)

Phone2Action Feature Summary

  • Customer advocacy
  • Political advocacy
  • Advocate management
  • Social engagement
  • Petition management
  • MMS support
  • Action Centers
  • Event engagement
  • AMS integration
  • Application integration
  • Contact history
  • CRM integration
  • Customizable branding
  • Email integration
  • History tracking
  • Lead generation
  • Real time reporting
  • SMS integration
  • Social media integration
  • Tracking features
  • Website integration
  • Activity dashboard
  • Keyword tracking
  • Campaign analysis
  • Conversion rate optimization
  • Social network marketing
  • Social media metrics
  • API
  • Custom fields
  • SMS marketing
  • Filtered views
  • Geographic maps
  • URL customization
  • Engagement analytics

Competitor Feature Comparison

A/B Testing
API
Activity Dashboard
Activity Tracking
Application Integration
CRM Integration
Campaign Analysis
Charting
Contact History
Conversion Rate Optimization
Custom Fields
Customizable Branding
Email Distribution
Email Integration
Engagement Analytics
Filtered Views
Geographic Maps
History Tracking
Keyword Tracking
Lead Generation
Real Time Reporting
Real Time Updates
SMS Integration
SMS Marketing Managment
Social Media Integration
Social Media Metrics
Social Network Marketing
Third Party Integration
URL Customization
Web Forms
Website Integration
Visit WebsiteCompare App
A/B Testing
API
Activity Dashboard
Activity Tracking
Application Integration
CRM Integration
Campaign Analysis
Charting
Contact History
Conversion Rate Optimization
Custom Fields
Customizable Branding
Email Distribution
Email Integration
Engagement Analytics
Filtered Views
Geographic Maps
History Tracking
Keyword Tracking
Lead Generation
Real Time Reporting
Real Time Updates
SMS Integration
SMS Marketing Managment
Social Media Integration
Social Media Metrics
Social Network Marketing
Third Party Integration
URL Customization
Web Forms
Website Integration
Visit WebsiteCompare App
A/B Testing
API
Activity Dashboard
Activity Tracking
Application Integration
CRM Integration
Campaign Analysis
Charting
Contact History
Conversion Rate Optimization
Custom Fields
Customizable Branding
Email Distribution
Email Integration
Engagement Analytics
Filtered Views
Geographic Maps
History Tracking
Keyword Tracking
Lead Generation
Real Time Reporting
Real Time Updates
SMS Integration
SMS Marketing Managment
Social Media Integration
Social Media Metrics
Social Network Marketing
Third Party Integration
URL Customization
Web Forms
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Phone2Action Feature Reviews

25 reviewers had the following to say about Phone2Action's features:

Anonymous
(Marketing and Advertising company, 51-200 employees)

Great advocacy tool

2019-03-05

Pros

Being able to quickly capture data using Facebook has allows us to send thousands of letters.

Cons

The UX of navigating between dashboards, different campaigns, and different targets is easy once you've done it once, but the first time can be a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitch Merry

Powerful tools; excellent customer service

2019-02-25

Their tools are relatively simple to use and allow the creation of a campaign in minutes.

Pros

Immediate customer service on site; powerful and easily customizable tool.

Cons

Not a complete CRM tool, needs to be supplemented or used as addition to other toolset but we knew that going in. No real cons to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Amsberry

Leading Grassroots Engagement Platform

2019-03-01

Phone2Action allows us to keep in regular communication with our grassroots audience and to activate them on key campaigns. Phone2Action is versatile in allowing us to reach out legislators, federal agencies ect.

Pros

P2A allows users to customize advocacy campaigns, maintain activist lists and track metrics in real time. Their custom service is exceptional and are extremely helpful in executing our campaigns and reporting on key goals.

Cons

The platform is very comprehensive, therefore, there is a bit of a learning curve to realize where all the features are located.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Kuehl

Incredible Product

2019-03-05

Whoever designed and maintains their process for being responsive to their customers deserves a raise.

Pros

We purchased this software for a national advocacy campaign we are running.

Cons

I'd like to be able to run a report showing all of the advocates who signed up on a particular date (for example at a trade show) - where they are from, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Phone2Action

2019-08-08

Pros

Very customizable, and excellent integrations with Facebook lead forms

Cons

Pretty buggy across different web browsers, usually run into timeouts when downloading reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Abeckett

Phone2Action

2019-03-01

Pros

It is exactly what we needed for our engagement and the customer service is the best out of any service provider we've ever worked with.

Cons

We would like more robust report tools and data analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bethany Peck

Revolutionized our grassroots

2019-03-05

Customer service is great as well whenever I have a last- second question.

Pros

I love the ease of use; it’s very intuitive to set up campaigns. And even more so for the user.

Cons

Integration with our email platform was a little tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Aragon

So Many Compliments From Users

2019-02-22

It's super easy to use and the customer service is amazing!

Pros

Our base supporters are constantly writing to tell us how easy our P2A campaigns are to use.

Cons

There are a few functionalities I wish the software had that aren't currently included, including allowing the user to choose from different email templates to use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Domondon

Great online advocacy platform

2019-02-22

Exceptional connectivity between the public, civic action and results.

Pros

You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time. They also seem to understand how important and time sensitive advocacy campaigns can be!

Cons

There are some parts of the campaign-building that aren't clear, but there is always somebody on deck to help point you in the right direction.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Relations company, myself only employees)

Makes Massive Campaigns Look Personal

2019-03-01

It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with.

Pros

The ability to upload multiple templates for legislator outreach

Cons

The dashboard is slow and doesn't show real time advocate action.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Donahue

P2A Review

2019-03-24

Pros

Ease of use, customer support and product functionality

Cons

More integrations with other platforms and greater amount of control over the account (User management)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Political Organization company, 11-50 employees)

Powerful Mobilization Tool

2019-03-05

Pros

Phone2Action provides a unique tool designed to maximize acquisition and letter generation campaigns by connecting directly to Facebook lead forms, a service that many of their competitors can't or won't offer.

Cons

Additionally, flexibility to connect an entire Facebook acquisition campaign to a Phone2Action campaign, without having to connect each ad individually would help with scale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ricardo Aca

Best Customer Service

2019-03-05

Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.

Pros

What I have always liked about phone2action is the efficient and super rapid costumer service, the chat feature allow us to ask questions, learn new features, and build a relationship with phone2action representatives that helps us confidently launch campaigns or send mass texts through the platform because we know we are using it strategically.

Cons

The cons is the limited templates for petitions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Clear platform and very responsive help chat works to mobilize teams to achieve results.

2018-07-09

Pros

Clear and straightforward design, and the help "chat" feature cannot be beat -- it is wonderful to be able for me, or anyone on my team, to reach out at any time to a live Phone2Action representative for responsive, friendly answers to questions or quick how-to tutorials.

Cons

The built-in training demos are a bit simple and generic, which makes the live chat help feature a key resource.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Sam Brinton

Continuing to Impress

2019-02-25

P2A has helped me grow the world's largest grassroots campaign in my area of expertise and I'm grateful for its support.

Pros

The ease with which I can get a campaign online has helped me create a variety of advocacy actions from an airport terminal before a flight so that the campaign is in full motion by the time I've landed.

Cons

The lack of email outreach was a hindrance in the past but this has been solved with that new functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alicia Maule

Great

2019-02-22

love the customer service and investment from p2a in getting better for our organization

Pros

24/7 customer service ease of texting analytics dashboard

Cons

it takes a while for the texting to load

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia Marshall

Powerful Advocacy Tool

2019-02-22

Pros

I like how easy it is to set up a campaign and track your advocates.

Cons

I do not have any cons. The platform has been updated to resolve any issues I may have had in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Silva

Love It!

2019-02-22

Pros

The buildout for a campaign is smooth and user friendly.

Cons

I have no cons about the platform. There isn't anything that I would change about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha Erickson

I love P2A!

2019-02-22

P2A has not only an incredibly software package but amazing support as well. I never feel like I'm alone in whatever I'm doing.

Pros

P2A can be daunting at first but after your first campaign, you realize how easy the process can be.

Cons

Recognizing that this would have limited functionality, I wish there was a P2A app to use on the go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sawyer Coffey

Review

2019-02-22

I love it! Perfect for what we need. We never knew how many people were contacting their legislator, now we do!

Pros

The customizable features, the ability to get things done quickly, and ease for participants..

Cons

Text editing and spacing could be easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allie Breen

Phone2Action is GREAT!

2019-02-22

Our overall experience has been great, we have been able to connect our membership with their elected officials. We have been able to have an impact on issues that are most important to our company and membership.

Pros

The software also allows you to collect a lot of data regarding your advocates and your campaigns.

Cons

I truly enjoy the software and cannot think of anything I dislike at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen Prather

Phone2Action In Action

2019-03-01

Pros

What we liked most about the software was the text to action capability followed by the ease by which we could customize action alerts to our various grassroots campaigns. The software also incorporated very well with our online advertisements and helped us gain more new advocates than with previous software platforms.

Cons

The cost can be a bit high for smaller organizations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Phone2Action Review

2019-03-05

Pros

It is easy to use and has a lot of different integrations

Cons

Some of the steps to set up are tedious

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Political Organization company, 51-200 employees)

Growing pains

2019-05-31

Pros

I love that they are a new player in the space and can really do wonders for nonprofit organizations.

Cons

Unfortunately our integration has had problems and it still doesn't have the features we want it to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Meghan Lustig

Awesome!

2019-03-01

Pros

The software is easy to use and looks great on our website.

Cons

It doesn't integrate perfectly with Salesforce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more