Sailthru Reviews

Sailthru

Marketing automation for e-commerce

3.5/5 (6 reviews)

Mel wilson

Not Bad made job easier!

Used daily for 1-2 years
Reviewed 2019-03-31
Review Source: Capterra

Pros
I loved being able to build have everything together and use it simultaneously. I was able to keep track of my customers so much easier.

Cons
It seem to slow down my system. It was boggy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sailthru

Marketing automation for e-commerce

Anonymous

A very important tool for a newsletter-focused company

Used weekly for 6-12 months
Reviewed 2017-12-07
Review Source: Capterra

Pros
This software lets our company run all of its newsletters for our various properties, and is extremely flexible in separating out our lists. It's also been helpful for maximizing our send rates and minimizing deliverability issues with the email services providers. Their customer service knows what they're doing, and they often run webinars to help further optimize and use their many features.

Cons
The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sailthru

Marketing automation for e-commerce

Brenda Monterrey

Great platform but needs improvement in customer service

Used weekly for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

Pros
Ease of use, constant updates, a lot of training and webinars available

Cons
Not enough personalization, reps need better customer service Skills

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sailthru

Marketing automation for e-commerce

Tobias Walter

Unsatisfied with reliability of product & customer service

Reviewed 2014-12-05
Review Source: GetApp

The feature set seems (and is) very good - split-testing transactional emails; very intuitive email nudge systems; personalized send time; etc. We have experienced almost constant problems with the reliability and bugginess of the product: uploads and downloads get stuck often, reports don't run correctly often, we had (single) incidents where code in subject lines wasn't resolved correctly and even twice that we weren't able to send campaigns for 2-3 days. That's an absolute deal-breaker in my opinion for an email marketing tool, paired with the fact that they are not seeing that as a problem and are not willing to work with you on considerations for their fall outs. It takes their support/sales staff at times week to get back to you.

Rating breakdown

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Sailthru

Marketing automation for e-commerce

Arush Soel

Important for tracking progess of newsletters

Used monthly for free trial
Reviewed 2018-10-15
Review Source: Capterra

Pros
Simple and easy to use user interface Formatting display looks with charts and graphs included Gets better results in case of analytics and content managing

Cons
Customer support is ok(delay in getting reports for issues Provision of filters(date created,modified,newest etc) is required in finding old records

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sailthru

Marketing automation for e-commerce

Erica Schultz Yakovetz

Rating only

Reviewed 2016-01-31
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Customer support

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Sailthru

Marketing automation for e-commerce