Cloud fund accounting software for social good organizations
4.25/5 (152 reviews)
I like Financial Edge NXT and I couldn’t imagine doing my job without it!
Pros
I like that this software is for finance and accounting professionals. It has helped me to perform the daily functions of my job with limited interruptions.
Cons
I haven’t been able to understand the allocation module, and so we are still doing our investments manually. The guide that is provided seems to work more for people who have an overall understanding of how it should work.
Rating breakdown
Likelihood to recommend: 9/10
We have been able to run a very busy finance office with only 1.5 employees for several years now. We also have been able to do much more efficient and flexible reporting to business units (detail) and to board management (summary).
Pros
The NXT online service is very easy to use and very flexible to our needs for reporting. The support is good, most reps are very responsive and I love Blackbaud University.
Cons
It's really expensive. And requests for customization are hard to get through. But it's overall so easy to use that we can live with the small tweaks for now.
Rating breakdown
Likelihood to recommend: 10/10
Be certain of what you need and what is a reasonable price to pay for your organization... so that you don't get locked into a long contract that becomes a drain on your fundraising efforts instead of supporting your efforts.
Pros
It probably has every feature and more than you'll ever need or want. It's especially good for very large organizations that have large budgets and lots of donors to track.
Cons
My organization is small... we don't need all of the bells and whistles that come with this software and it is way to expensive for the portions that we do use. This really was a ferrari... when a ford would have been more than capable... we opted for a better suited software for our size organization and much more budget friendly for our needs.
Rating breakdown
Likelihood to recommend: 1/10
After seeing the NXT demo, it was clear that moving to the new platform would provide our business with all the functionality we were missing in our on premise thick client version. THIS WAS A BIG MISTAKE! Although during the demo it was clearly stated that some of the modules would not be moved from the old version to the new, it was not stated that features in the NXT migrated modules would not be available... so if you are working in say AP and rolling along with your work, you might hit a feature set that does not exist in NXT and requires you to switch to the Citrix version think client. It turns out that only a small percentage of the system has been migrated to NXT. This plan to migrate the modules and functions within the modules in realtime is a massive failure. The performance hit moving to the cloud was intollerable. GL uploads take twice as long even after assessing bandwidth and attempting to do the uploads on the local Blackbaud servers in the cloud. Its as if they did not build the environment robust enough to support the client base. There were features that simply did not work. Printing is problematic and the WebPortal for purchases and requisitions simply does not work. It fails with a web browser error. They said they fixed it as they had identified a node that was not turned up (you would have though they would have a monitoring tool to know this was the case) but this did not solve the problem in the end. Screen lockups, and crashes began to occur and yet there was no one who could effectively analyze the issues and solve the problems. We now have to roll our database back to our on premise version and search for a new solution. We will not be using Blackbaud. Their support is horrendous; forget telephone support your could be on hold for an hour or more; we were able to get on chats but that took some time as well. It was not until we started yelling and escalating that we finally got some response because the number of open incidents was ridiculous. I'm sure their bread and butter CRM and Grand management apps are probably fine but hosted Financial Edge/NXT definitely not worth the money.
Pros
None...
Cons
Product just does not work.
Rating breakdown
The worst part is implementation. We had to make decisions about setup that cannot be changed before we fully understood how we wanted to use the software. They should have allowed us to use our own data in a "sandbox" model to learn how things work.
Pros
I love the fact that you can create journal entries and invoices and include that information in reports before posting them. This helps to avoid mistakes. The web view is user friendly and fairly intuitive.
Cons
The database view is archaic and not user friendly. Many functions have not yet been converted to the web view and must be done in the database view.
Rating breakdown
Likelihood to recommend: 7/10
Contact Blackbaud for detailed pricing information.
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