Buzz to the Rescues Reviews

I like to be able to look things up anywhere online, being able to get pets home from home is easier. I like the website with so many options to have things added.

I like to do things myself when I can, it would be nice to know how to do it all so I can fix things as needed.

Ease of use.When we got Buzz what immediately stood out was how intuitive it was. I was able to get on and work within it very easily and without frustrations. Having the ability to manage our animals all in one space has been a lifesaver! I no longer have to hop from spreadsheet to spreadsheet and fb message to fb message. It's all in ONE place! The internal tags are my absolute favorite! Sending documents is easily a close second. There are so many features I love, it's worth it to do the Demo and see for yourself!

My only con is that I didn't find Buzz sooner!

The personalized customer service. Personalized additions that were created just for our org. A can-do attitude even under pressure, fast replies from inquiries.

There are a few things that we were hoping for but can't be changed, but work arounds were recommended and worked for us in most cases.

Having access to information on adopters, fosters and dogs in one place. Several people can be in our data base simultaneously.

Occasionally, Canadians were unable to select their home province; but the Buzz team has fixed this issue permanently.

Buzz has made everything so streamline and professional for our rescue group! The support from when we first reached out all the way to when we launched and beyond has been phenomenal. They work to make the site cater to your needs as a nonprofit and hold your hand as much as you need them too. The training, the customer service, everything was excellent. When we finally launched, we got such amazing feedback from the users on how professional our website looked and how easy it was to access everything they needed. Honestly, it's been a dream and I 100% recommend them to any rescue looking to update their website and database.

I'm required to fill this out but...I think my con doesn't even count. The only thing I wish they had was a more in depth volunteer portion to add ways to assign volunteers to events and have a space that they could log in and help us track their hours. However, they are working on the volunteer portion of their site so I don't see it being an issue for very long.

I believe I've covered this. It's essential for me to keep track of my dogs and they make it easy to go back and reach out to the adopter for updates and further information

Not that I know of. I'm pleased so far with the service

Buzz to the Rescues is straightforward and simple. Before Buzz to the Rescues, our shelter used paper files and social media posts for advertising. We knew we needed to update how we kept data and knew we needed a website. So with the help of Google, we found Buzz. Buzz helped easily convert all data and files to our online database. We like the ease and simplicity of everything Buzz has to offer.

There have been a couple of "glitches," but Buzz has worked well at fixing any issues we have had. There have been no significant issues with Buzz, and I am confident that any problems that may arise will be handled and taken care of promptly.

Once we were able to migrate all of our information into Buzz, the software gave us access to more information, reports and we were able to have real time updates on our website. We are able to upload documents directly to dog profiles and being able to send emails directly from the system has allowed for seamless record keeping.

We could have used more hands on training initially but Buzz has been great at responding to all our questions and requests. Initially, the website was slow to load and update, but that has significantly improved since we started using it. We don't have the option to bring an adoption application back to "submitted" if it has been moved to conditional. Returning dogs to rescue is cumbersome and should have a more clear path. We also do not have stats reports available any longer and these would be huge time savers for the rescue.

This software was perfect for our shelter. We desperately needed a new website solution and also wanted to move away from Shelterluv. Buzz was perfect. It was very easily customized to suit our specific needs and the staff was excellent it assisting with the process. My staff was up and running on Buzz quickly, with very little training. It is intuitive and easy to use.

There isn't anything we don't like really. The biggest challenge for us has been building printable reports or forms. While we endeavor to move to a completely online process, it isn't practical at all times. The online applications aren't easily printed so we have to create them ourselves. Reports need to be built so we started with nothing printable. The online queries work fine, but aren't meeting all of our needs so we are in the process of having our necessary reports created.

The software is easy to use and information is easy/quick to find. The information is organized and the software asks the questions all non profit rescues will ask the potential adopters/volunteers/fosters. I like how we can input in our own notes/information too as we discuss the applications with applicants. I love the system as it saves us a lot of time and is a great program! Highly recommend!

I really like the software, and cannot think of any cons at this time.

As a smaller, all volunteer organization with a mostly older demographic of volunteers, we really needed to find a database that was going to be intuitive, easy to use, and affordable. Additionally, it was especially important to find a solution that could manage all of our data on volunteers, animals, and donors under one roof. Buzz has been very easy to work with and we have especially appreciated the fact that there is a real human being that we can talk to for assistance as self-help was just never going to be an option for us again. We value the fact that [sensitive content hidden] and her team treat feedback as a gift in order to improve the user experience.

We would love to see Buzz build out functionality for Events, which would completely close the needs gap for our organization. We're looking forward to custom Reports.

Access to support. The whole team is responsive, friendly, and empowered to help. They got into this because they saw a genuine need they wanted to fill in order to help rescues save more pets, and this goal is apparent in everything they do. It's clear that they've designed it with the intention to minimize administrative burden for volunteers and to improve the quality of public-facing websites and...

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Integration with Petfinder--BUT this problem is on Petfinder's end, not on Buzz's end.

Back when I was searching for rescue management software, I didn't appreciate right away just how different Buzz to the Rescues is. It has ALL tools in one place, from the back-end database to the front-end website, and they all talk to each other seamlessly. They even cover the cost of hosting. It seems more expensive than others at first, but you save so much money and time getting rid of other tools and costs, which ultimately translates to more animals saved. We even tried a totally free option at first and ended up switching to Buzz within months because it is SO MUCH BETTER. Also -- even though we chose Buzz less than a year ago, it's already gotten faster and more customizable. The team behind it cares and never stops trying to make it better.

I'm excited for some of the additional automations that Buzz to the Rescues has mentioned rolling out in the future like automatically following up with adopters 1 month, 6 months, and 12 months later. I also wish they could pass along even more lessons learned across rescues so we can all do better.

The ease of applications process and working through them.

It continues to be extremely slow in processing requests, lack of customizability, lack of support for integrations.

Each of our Team Leaders wanted specific functionalities to make their role and administrative management more streamlined and efficient. Buzz was the only software that had what ALL of our teams were looking for. We didn’t have to compromise, everyone got exactly what they needed!

There’s no cons. The platform is great and Buzz Team is really open to feedback and questions. Anything I felt overwhelmed by in moving our system to Buzz wound up being an option I just wasn’t aware of - but the service team fielded endless emails from me without hesitation!

Customer service is top notch! We love working with Buzz to the Rescues!

There is nothing I would change, very happy with this software!

The overall ease of use and powerful built in software is what every rescue needs to streamline administrative tasks to allow us to focus on the animals in our care and finding them homes. Every aspect of running a rescue; from care management, marketing dogs for adoption, fundraising, data management to adoption application and screening is so easy with a Buzz website. It changed our organization for the better after decades of laborious management. And the overall look and design of our site is amazing!

I have to think hard and long to find anything that we don't like about our Buzz software. Mostly because if there is something and it is clearly explained to Buzz we find a solution or work around! We find this collaborative relationship priceless.

I love the look and feel of the website design, layout and the connected software, as well as the brilliant efficiency of entering/modifying data that is immediately populated on the front-end of our site. It has also been particularly great to work with Laurie because she is not only SO responsive but also has great ideas, suggestions and is simply enjoyable to interact with, as well. (Which matters when you are mot a software tech but still need to do software tech things!)

We are still finding some bugs but they often appear after we have asked for adjustments or there are upgrades, all of which only improve the overall amazing software experience, so it feels like little temporary setbacks in the face of consistently forward progress.

For Whiskers TNR of Warren county, the best thing for us has been the adoption management piece. Our adoption process has been streamlined and we have had great success with applicants finding ease with the process of completing their adoption application.

Some pieces of the website are not able to be edited on the user end. However, if a request is presented to the Buzz Team, edits can be accommodated to meet our needs.

The value that Buzz to the Rescues brings to our organization is immeasurable. Through the software, we can manage dogs, applications, volunteers, photos, events... basically everything the dog rescue needs in order to function is integrated in the Buzz platform. As the technology advisor for the rescue, I had built a custom system to manage our dogs. What Buzz to the Rescues offered was far and...

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The learning curve for new users was a little steep, but the implementation included zoom training so that hurdle was easily overcome.

This allows multiple users to review applications and leave notes to improve our communication and streamline the application process. It has a reports feature that can be completely customized and the response time for any questions is incredibly quick.

The standard application for adopters - but we could customize it for a small charge.

We can now manage all of our adopter, foster and dog medical records and contracts in ONE place. The time our volunteers save daily is remarkable. The Buzz Group also designed our dog rescue a gorgeous new website that feeds information and donations directly into the backend platform. With Buzz, we no longer have to use variety of programs that don’t “speak to each other”. Looking back; our old way of doing things wasted so much precious time , caused a great deal of frustration and poor communication.

We weren’t able to move an applicants information from being an adopter to a foster and then to volunteer if necessary. To meet our needs, Buzz is introducing this functionality to all its users in the first 2021 quarter. This company is incredibly responsive.

We have found that the layout of this software is fabulous. It is been streamlined for ease of use for the site visitors as well as incredible behind-the-scenes tools for the administrator. We also appreciate the fact that it continues to evolve regularly. Rescues are encouraged for feedback for process improvements and most of them are implemented. The branding on this software is superb. It is something we didn't have or think about with our last software. It focuses on the colors of the Rescue's logo as well as having a multitude of avenues to allow for donations throughout the site!

We are awaiting pdf files to help those of us, with memory loss on the steps required, how to make certain changes ourselves on the backend.

Many of our processes have been recognized as a leader in managing an all-volunteer non-profit animal rescue. This software not only enhances our processes, but streamlines many of our time-involved tasks, allowing us to focus on the 'bigger picture' of saving our favorite breed. This software integrated almost every app we use, e.g., email, donations, metrics, volunteer management, google drive, e-Commerce, PayPal. This software also includes hosting and daily backups, so we were able to roll our previous costs to HostGator into the cost of this software.

Training new technology to our seasoned volunteers.

For Mazatlan Animal Rescue, the best part of the software has been the integration between all of the different bits and pieces we used to manage individually. Our animal database is now integrated with our website, which means you only have to upload and manage animal information and photos once. Intakes, adoptions, foster homes, volunteers and donations are all managed through a single system instead of multiple systems, documents and spreadsheets. This saves us hours of admin work every week. Plus we really like the website that Buzz built for us... Check it out at [SENSITIVE CONTENT HIDDEN]

As a Mexican animal rescue organization, there are a few parts of our business that didn't fit neatly into a platform that was originally built for American rescue organization. But [SENSITIVE CONTENT HIDDEN] team worked with us to figure out how to make everything work, include Spanish translations for animal profiles and our website! The end result works very well for us.