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Subsplash Logo

Subsplash

Member engagement platform for churches

(3)

Subsplash Reviews

Overall rating

4.5

/5

128

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10

Reviews by rating

Pros and cons

If you want to build an app and you don't know how to code, then Subsplash has a really great solution for you. They have lots of great features that you can build into an app.
Overall, I'm glad that we switched over to Subsplash. Their customer support is fantastic and they have been very responsive.
The benefits outweigh any negatives with Subsplash, I think it is a great product for those who need it and it can help streamline your group connectivity, participation, giving/fundraising, etc.
We were given false information up front and it has been difficult getting our contract cancelled and we are still trying to get a refund of the money we put down.
I don't know that all churches can afford such a costly system.
In fact, it doesn't even have all the contributions made up to 2+ weeks prior. So, again, there is a lag issue.
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128 reviews

Recommended

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Daniel C.

Director of Communications

Religious Institutions, 201-500 employees

Review source

Overall Rating

Clean app without hiring a developer

Reviewed 2 years ago

Transcript

Speaker 1: I'm Daniel, and I'm the director of communications. I give Subsplash five out of five stars....

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Justin N.

Marketing Consultant

Marketing and Advertising, self-employed

Review source

Overall Rating

All-inclusive Media Delivery For Churches

Reviewed 2 years ago

Transcript

Justin N.: My name is Justin. I'm a marketing consultant for churches, and I give Subsplash five out...

JN
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Jennifer N.

Religious Institutions, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Subsplash as a Giving Platform

Reviewed 3 years ago

Our communications department really wanted to use Subsplash for the quality of their app and ability to upload sermons in a quality way. I needed a reasonable giving platform. Subsplash has been a really good move for us.

Pros

The process for switching to Subsplash as our giving platform was made as easy as possible by the support team. The platform is quite intuitive to navigate and has integrated well with Planning Center Giving overall. Our communications team has been thrilled with the ease of building and modifying our church app and the functionality the Subsplash app has provided.

Cons

The giving aspect of Subsplash is still being perfected and is not always glitch-free. When users try to modify an existing recurring gift on the day the gift is scheduled, we have had a number of instances of both the old and new gift occurring on that day. The good news is that refunding a gift couldn't be any easier and the customer service responsiveness has been amazing when we've needed them.

Vendor response

We are so glad to hear that you are delighted by the Subsplash Platform and are honored to partner with you and the team at Grace Gathering!

MB
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Michelle B.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use with great customer service.

Reviewed 5 years ago

Since most people use and have their smart phones with them, this app has made our communication and connections with our member easy for them and us. The Subsplash team understands our goals and help us to reach those goals. We have had the best experience working with this company.

Pros

The great customer service and the ease at which we can update and add items. There are training videos to help you through the process, and a responsive team that answers all our questions. Because of this app and how well it works our members have easy access to podcasts, documents, giving, important links and updates we need to communicate.

Cons

We wish they had an event registration/purchase feature for this product. We would like to have all online money payments to be under one umbrella and having an event registration would accomplish that goal.

Vendor response

Thanks for the kind words! It is our pleasure serving you, Michelle.

IM
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Isaac M.

Religious Institutions, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Layout, limited functions

Reviewed 5 years ago

For what it is used for, it is a very well rounded app. I enjoy its clean layout and the podcasts you can listen to.

Pros

I like that different churches or ministries can make a layout of their own. It makes it easier to differentiate between apps by different churches or ministries. I also like th ability to upload and watch video/podcasts. I also feel the article layout can be made very easy on the eyes if the church or ministries does it right.

Cons

I feel this software is limited. The ministries can only do so much with the app, and users have nothing extra they can do other see what the administrator has uploaded. I feel that when I user maes an account, it is only to save different articles. I wish the user can comment or ask question through the app.

Vendor response

Hello, Isaac. We are thankful for your feedback and committed to serving you and Northside Baptist Church. We appreciate this opportunity to grow!

JW
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Jesse W.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellence In Every Way

Reviewed 5 years ago

My favorite thing about Subsplash is that on top of an incredible dashboard to build and customize our app, they have the best customer service I have ever experienced. Furthermore, the team at Subsplash is engaged with our organization at just the right level to be able to most effectively come along side us and add value to what we're doing. I am so thankful for all that Subsplash has done for us. I'm actually tempted to give them more money than what they're asking for!

Pros

The software is VERY intuitive. There are just the right amount of options to build and customize an app and the layout makes it incredibly easy to navigate.

Cons

The way the photos are laid out when selecting from previously uploaded photos is not the most efficient.

Vendor response

Jesse, we are so glad to hear that you are delighted by the Subsplash Platform and the service you are receiving. We are honored to partner with you and the team at Heart of the City!

JB
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Jin B.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Church Management Software - Highly Recommend!

Reviewed 2 years ago
Pros

Subsplash's features were so much easier to use than our previous CMS systems and being able to integrate it with Breeze has been such a help!

Cons

There isn't anything we don't like about the software, fortunately!

CD
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Caylon D.

Religious Institutions, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Solid App for your Church

Reviewed 5 years ago

The folks at Subsplash/The Church App have been great to work with. They are easy to get in touch with, and do a great job guiding you through the process of building your app, and troubleshooting along the way. Additionally there are regular feature updates and additions that tell you they are a company interesting in progress and maximizing the potential of their product.

Pros

The ease of use makes this app a no brained. The dashboard feature is simple, intuitive, and easy to navigate. It makes uploading your graphics, entering content, and arranging your app a snap!

Cons

There aren’t really any cons that stick out to me. But one thing I would love to see happen is the inclusion of iPad access with the basic package.

Vendor response

Thanks, Caylon! We are so glad to hear that you are delighted by the Subsplash Platform, and we are honored to partner with you!

JS
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Joseph S.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support

Reviewed 5 years ago

Occasionally, there are “glitches” or “bugs” that interfere with the App operating well. However, they’re Ishtar on top of it...many times even fixing it before I’m aware of it.

Pros

Subsplash made putting our church App together a breeze! Every step of the way they were there supporting me. Even after it was established they had competent, helpful and especially pleasant staff guiding me through upgrades and more! I couldn’t even think about doing this without their help!

Cons

Not much, if any, as they are open to working on and implementing suggestions into the software. Only thing I’d like better is to have a choice of Bible versions (NKJV) instead of just one (ESV).

Vendor response

Thanks so much for the thoughtful review, Joseph! It is an honor to serve you and the Calvary Chapel Vero Beach team!

EM
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Elizabeth M.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use

Reviewed 5 years ago

The Subsplash team is awesome. They are so helpful every time we reach out to them and they are always improving on the software adding more features and making it better. The best part is that you can tell it is a ministry for them as well. They are Kingdom minded and have even prayed with me over the phone for our ministry!

Pros

What I like most about the Subsplash software is that it is so easy to use and integrates the video into our existing website. I don't have any training in web design, but I was able to create an app for our ministry that is functional and people use it everyday.

Cons

I don't see any cons to this software. We have found that it meets all our needs.

Vendor response

We are so glad to hear that you are delighted by the Subsplash Platform, Elizabeth! We are honored to partner with you and SonShine Network Ministries.

LG
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Lee G.

Religious Institutions, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app for churches of any level!

Reviewed 3 years ago

It's been incredible. There are other church app development companies out there, but none offer as clean a product as Subsplash. Also, we know other churches who have spent thousands of dollars, and much more time, to develop their own app, ultimately to be back at square one and wishing they had used Subsplash.

Pros

Subsplash has developed one of the most user-friendly and affordable app interfaces for churches. We've been using it since 2010, and have always been impressed. The best feature is how easy it is to organize media content, based on series. It allows our attenders to go back and watch any teaching series on their phone. However, it also allows web embeds, which makes it easy to integrate into your website as well.

Cons

I wish it was a little more all-inclusive in terms of app platform availability. For example, depending what apps you want, you have to pay for it. We have the ios app and Google play app. They have other apps (Apple TV, Roku, etc), but we haven't bit the bullet to access those.

Vendor response

Thanks so much for the kind words, Lee! We are so glad to hear that you are delighted by the Subsplash Platform.

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Abe C.

Religious Institutions, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Associate Pastor

Reviewed 7 months ago

I pray that I can find a company that can actually provide premium support for that premium-paid member category.

Pros

Subsplash purchased "The Church App", so I never choose Subsplash. I am unhappy and disappointed with the quality of support.

Cons

Its a hit or miss and when its a miss don't expect prompt or even knowledgeable support.

LS
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Larry S.

Religious Institutions, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Subsplash-Overall Review

Reviewed 4 years ago

The package has increased our online giving. The app is easy to use, the user can schedule an automatic transfer on a weekly, monthly or whatever basis. It's also been mostly "error free." I've had very, very few issues administrating this program.

Pros

It's pretty user friendly all in all. I had very little formal training on the administration of this software package, but could maneuver and find most everything I've needed. The associated app is equally user friendly. Overall, the software works and works well.

Cons

This may be an across the board issue with online giving software packages, but...there is a "lag" between the time a person makes a contribution and the time it shows up in our bank. They send one weekly batch transfer (Wednesdays). This batch will not include EVERY contribution made the prior week. In fact, it doesn't even have all the contributions made up to 2+ weeks prior. So, again, there is a lag issue. A giver may make a contribution on the 1st day of a month, but it won't get transmitted to our bank until 2 weeks later. I know this is due to how online banking functions work though I don't understand the details. All I know is I would rather get ALL of our contributions in a more timely fashion.

Vendor response

Hello, Larry. We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!

HM
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Howard M.

Food & Beverages, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Subsplash APP developing software review

Reviewed 5 years ago

Being a company that is Christ centered is a huge plus. We are all working towards the same goal. I looked at many other companies that allow you to develop apps but most were not again, Christ centered so would allow porn apps and other things to be made which I did not want our Ministry to be part of.

Pros

We wanted to develope an APP for a long time. There were many specific things that we needed for our app but at the time Subsplash nor other companies for that matter were able to accomplish. Fast forward a few years, Subsplash having the mindset to be forward thinkers and technology catching up, they were able to meet our needs. Since then we have been very pleased to have our app hosted through them. They are easy to work with, constantly developing new aspects for the app and have good support. All things that you want from a company.

Cons

There are always things that we would like to do that cannot be done yet, but we add them to the feature request list and hopefully, eventually they will develop the ability do do it.

Vendor response

Hello, Howard! It is an honor to serve you and the church. Thanks for the kind remarks!

DR
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Daniel R.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Subsplash Thoughts

Reviewed 5 years ago

Subsplash has been excellent to deal with. Their customer support is good. I don't always like having to schedule an appointment to call for support, but, that's the world we live in. Subspaslh has been able to roll with changes put on them by Apple, etc. and has been able to convey those changes to the client well.

Pros

Excellent design and functionality. Easy for the user to navigate. Easy for the client to customize (within various templates).

Cons

It is rather expensive, but you get value from the app, in terms of users and usage. The dashboard can occasionally stop saving, but a refresh will clear that up.

Vendor response

Daniel, we are thankful for your feedback and committed to serving you and the Christian Church of Jasper. Thanks for the thoughtful review!

DJ
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David J.

Religious Institutions, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Subsplash Good, Support Bad

Reviewed 4 years ago

Connecting with church members

Pros

It is easy to use. I can send out notifications easily

Cons

Customer support is not good. Cannot talk to a live person. No direct telephone number. You have to send in a request and wait times are usually a week away, when you need help right away. Response time is inadequate

Vendor response

Hello, David. We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!

EM
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Emma M.

Religious Institutions, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Unbeatable (as far as I've found)

Reviewed 4 years ago

Just an excellent experience overall. They genuinely care about you as a client and help you address any issues you might have. The platform is easy to work with and quite flexible for our needs. Our students love to use the app and appreciate the modern feel of it. (Especially compared to other free or low-cost apps we've tried having before.)

Pros

Easy to use. Super clean and understandable user interface. Pretty good customer support response-wise. Actually very friendly and warm employees and support staff. An excellent experience working with them!

Cons

It IS pricey for many ministries. At least as far as Catholic churches or campus ministries go, they don't have as much money to spend on communication tools as larger protestant churches. But I still recommend Subsplash to all my colleagues nonetheless.

Vendor response

We are so glad to hear that you are delighted by the Subsplash Platform, Emma! We are honored to partner with you and the team at Duke Catholic Center.

PG
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Peter G.

Design, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great No-Code Solution

Reviewed 3 years ago

Overall, I'm glad that we switched over to Subsplash. Their customer support is fantastic and they have been very responsive.

Pros

If you want to build an app and you don't know how to code, then Subsplash has a really great solution for you. They have lots of great features that you can build into an app. They also have a website builder that we don't use, but it as a part of their offering.

Cons

We would like to have the ability to do more design customizations. It's probably going to be coming up in an upcoming release by the DEV team.

Vendor response

We are so glad to hear that you are delighted by the Subsplash Platform and the app-building process, Peter. It is an honor to partner with you!

JC
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Jeremy C.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Subsplash Review

Reviewed 4 years ago

Overall my experience has been great, with a platform that is constantly updating and adding new features.

Pros

Subsplash is an incredibly intuitive platform that allows organizations to host custom mobile apps with ease.

Cons

Subsplash overall is a great platform that I currently wouldn't have any negative feedback to provide for.

Vendor response

Jeremy, we are honored to partner with you and are stoked to hear that you are delighted by the Subsplash Platform. Thanks!

AR
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Verified reviewer

Religious Institutions, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great end product

Reviewed 5 years ago
Pros

The end product is great, that is what people open up on their smart device. I love that Subsplash keeps adding new features.

Cons

It takes some time to get up to speed on using the software, and it takes more time than they tell you to keep everything updated and current. Also, the cost is pretty steep for us, and it looks like they want to increase the price with more added features. Still, so far it's worth it to us to keep up with Subsplash because the end product is very nice.

Vendor response

We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!

MF
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Maizy F.

Religious Institutions, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy/Clean Church App

Reviewed a year ago

Overall, I love the app Subsplash has enabled for our church. It is simple, straightforward, and precise. I can do exactly what I want to in it, with a modern feel. If your church is looking for an app, I would recommend Subsplash.

Pros

Our church has used Subsplash for our consumer app for a while now. As a user, I find it very clean, simple, yet with a modern look, hence it's everything I'm hoping for in an app. We have our's setup with a buttons for online giving, sermons on demand, and a kids and students section. No login is required to use the app, and I find this very freeing.

Cons

Subsplash's strength is it's weakness. The app is simple, and perhaps isn't completely necessary for every church. Many churches have websites that can play their sermon, and support online giving. The app just makes it easier.

GC
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Gottfried C.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool

Reviewed 5 years ago

Subsplash helps us to accomplish our vision and to communicate to our audience online and offline. It is a premium tool to engage community and to communicate.

Pros

The easy connection and interaction with the church community

Cons

There is nothing i do not like about subsplash.

Vendor response

Thanks so much for the kind words, Gottfried! It is an honor to serve you and your team.

LC
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Lann C.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great mobile app platform

Reviewed 5 years ago
Pros

The Subsplash mobile app platform makes it simple to quickly change the content and layout of the app. Most changes are done in realtime! I love the different layout options.

Cons

Most of the changes to our app happen on Sunday mornings. Some automation/scheduling or API features could be implemented to add and remove content as required.

Vendor response

Thank you for the thoughtful review, Lann. We are thankful for this feedback and are committed to serving you.

MB
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Marc B.

Religious Institutions, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied

Reviewed 5 years ago

Great company offering a great product at a great price.

Pros

Our church chose Subsplash for a few reasons. First, their end product is outstanding. The experience our church has when they interact with our content through Subsplash is excellent. Second, its a smooth process on our end. No hassle getting our content to our church. Lastly, customer service is top notch. Personal, caring help every time we've needed it!

Cons

There really isn't much we dislike. It's everything we need and literally nothing that we don't.

Vendor response

Thanks, Marc! We're thankful for your kind feedback and are honored to serve you and the Pine Hills team.

PS
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Phil S.

Religious Institutions, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Subsplash review

Reviewed 5 years ago

Wonderful. I enjoy the integration a lot keeping it very practical. It helps with customer support being a one stop place with a designated contact.

Pros

Ease of use and it’s functuality. I’m not a tech guru, so it allows us to do what’s needed easily.

Cons

There’s a couple options that I would like to see that was available on my past website. The biggest us a drop down option under the beliefs section so it doesn’t have to be so long, but will open up if they want to know more about each belief. I also would like the option to remove the Subsplash under the events in the calendar.

Vendor response

Thanks for the thoughtful review, Phil!

AR
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Verified reviewer

Religious Institutions, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great company, Great app

Reviewed 5 years ago

Excellent service, assistance and product. We highly recommend Subsplash to any looking for a great app for their church or organization!

Pros

Subsplash is a great company that has a great product (app) that our church has found incredibly useful to help our folks stay connected and a simple way to introduce us to their friends. Their customer service is excellent and they truly value their clients and help champion your organization's mission.

Cons

There may be some initial setup learning curve for updating info, but it's really intuitive once you get it set up and rolling.

Vendor response

Thank you for taking the time to leave us such a thoughtful review. We are delighted to hear that you are pleased with our customer service, product, and overall mission. It is an honor to serve you!

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Lauren L.

Religious Institutions, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Subsplash keeps getting better and better

Reviewed 5 years ago

We've been using Subsplash for almost 8 years now and they've continued to improve their products more and more. We are so impressed with how far they've come.

Pros

We have created an amazing looking app that engages our people with ease. Each year they come out with more ways to make our app even better and we are so grateful.

Cons

There used to be complaints but now that they've come out with new features and better support, we have nothing to complain about with Subsplash. They are absolutely amazing.

Vendor response

Thanks so much for the kind words, Lauren! We are honored to partner with you and the Campus Church team!