We began looking at the possibility of online giving in 2019 and after reviewing all the major online giving platforms we decided to implement Tithe.ly in February of 2020 and we have been very please in the increase of giving and the greater consistency in giving we have seen as a result of using Tithe.ly
Pros
Tithe.ly has been easy to integrate with our existing website. Even our less technologically savvy members have found it easy to use. It has helped increase our giving over the past year.
Cons
Customizing was a bit difficult to figure out initially especially resizing our logo and getting the colors to match our branding.
Rating breakdown
Likelihood to recommend: 10/10
Overall, I love Tithe.ly! We also switched to their ChMS Church Management System and the power of the platform is really exciting!
Pros
What I like most about Tithe.ly giving is the user interface! It's modern, sleek, runs great on desktop and mobile. The typical church online giving experience has been lost in platforms that provide a user interface that looks like it was built by a non-design-minded programmer from 1990. We wanted to remove any obstacle from our online giving. People are used to great payment experiences online, so ours needed to match that experience. Now it does because we launched Tithe.ly. It has been well received, and the reports from our members have been overwhelmingly positive about how easy it is to use.
Cons
Figure out all the little intricacies for migrating data from our old system to Tithe.ly was a bit of a bear. But that's not really Tithe.ly's fault. Also - our finance admin wasn't happy about having to enter checks by hand (scanners do not work with Tithe.ly), but the improved interface we hope will cause more people to move away from physical checks.
Rating breakdown
Likelihood to recommend: 10/10
I had a donor who wanted to give a $20,000 single donation to our cause. He navigated to our website and to giving page with Tithe.ly's giving form. Tithely's giving form made it so easy that he never had to call or email me for help. In the past, receiving this offering would have required a phone call, tech support, and double checking on the back end to ensure it got to the right fund. The donation has already been deposited and everyone is happy, happy, happy. I am very satisfied customer. Thank you for making giving simple and easy.
Pros
The thing I like most about Tithe.ly is how easy and simple it is to make and receive donations through our website.
Cons
There is nothing I really dislike about Tithe.ly software. It takes a little time to setup but that is to be expected with any new software. It takes less time than other systems we've used in the past.
Rating breakdown
Likelihood to recommend: 10/10
I like the Tithely vision: a whole suite of products under one roof. But given that they've bought different products and merged them rather than developing from scratch, there's little continuity between the products. They don't fix bugs and dont demonstrate a culture that even cares about the bugs. I feel as though those doing the development planning have NEVER worked in a church before, because of the amount of core functionality missing. That said, this company has the potential to be the leader in church tech products if they'd just change their culture, quit launching half-baked products, and fix what's wrong with current products. They love God and want to serve the church. Hopefully they can fix what ails them so they can serve even more churches!
Pros
Tithely has built an amazing suite of tools for the church, at an amazing price: $99/ month. Really can't beat the price, when you consider that this provides Church Management, Text Messaging, Website, Giving, Media, and a Mobile App
Cons
There are TONS of missing features and functionality, and this isn't disclosed or known until after you've made the conversion and are in too deep to switch again.
For example, in ChMS,
-The framework is outdated - 20 years old or more.
-Automated reports really aren't reports, just an email reminder to run a report
-Due to bugs, Giving transactions dont auto-populate in ChMS
-No conditional rules for forms
-No report data in emails
-Still get notifications of reports have no data, which is a waste of time, since you have to log in to see the report before you know there's no data
-Members can't see their year to data giving total in Member area
-no calculations of report fields
-Almost NO integrations with other platforms
-No form data sent to admins when forms are completed
-Almost NO customization of the GUI
-social media integration has been broken since we came on board, but no sense of urgency to fix
For the mobile app
-cant check in on the app
-mobile app requires use of Tithely Giving, which isnt disclosed until after you build your app
-no geolocations
-can't configure home tiles
For Giving:
-Current integration with ChMS is buggy
-No notification when someone gives
-Fees cant be a designated fund
Also
-New products launched barebones, like Messaging (no groups or keywords)
-Media can't be edited
-No enhancements to Websites in almost a year
-Will not allow concerns to be posted to Tithely FB group; blocked everytime
-Bugs galore with no sense of urgency to fix
Rating breakdown
Likelihood to recommend: 4/10
Pros
Text giving is very easy. You can easily export giving reports on the administrator side.
Cons
You have to search for the church you're giving to and if you're not careful, you can accidentally give to another church that might have a very similar church name.
You can't actually view someone's giving profile. Little strange.
Rating breakdown
Likelihood to recommend: 9/10
• 2.9% + 30¢ (CC/Debit) per transaction
• 1% + 30¢ (ACH) per transaction
• Add Text giving for $19/month