AfterShip Reviews

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration...

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Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

Aftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues

My major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it

The UI is pretty but otherwise useless. That's all.

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.

In regards to package information in the dashboard it would be nice to see the recipient name.

Our customers love it more than we are :) We are happy with aftership when its working

The connection problem that we faced is a big drama and I wish to see an easy solution

Each feature of Automizely is easy to use and feature rich. And the customer support from [sensitive content hidden] was top notch. Couldn't ask for more.

There was nothing that I did not like. I have nothing to complain about or recommend at this stage.

The Aftership team were really helpful with information about how the platform worked & [sensitive content hidden] was really helpful setting us up with a trial extension. Great customer support. Shipbob support integration works really well for us.

The pricing is a little bit on the high side with extra features for a smaller business but is overall worth it.

The product and integration was easy to use.

N/A for now. I am just getting started with the product.

What I love most is that it keeps customers informed as the process goes

there isn't anything that we find doesn't work. Everything has been great

Super useful and has a great support system

we are improving our controls and administrative task

Probably the features but without [sensitive content hidden], the UI, and the team, It would be just an amazing IDEA [sensitive content hidden] helps. He cares.

None really, I think just that , I didn't find it before crap tidio.

I loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes.

Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.

I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful.

I feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan.

This app is wonderful because it's dead simple to use, unobtrusive, and very useful all at the same time. You don't need much to start tracking your inbound/outbound packages (it's as easy as it gets!) and you'll always be up to date with push notifications without having to manually open the app to check. Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this!

Nothing, really. It does its job wonderfully and without hiccups, which if present are usually due to the express courier own tracking system (which AfterShip "reads" to give you the necessary information).

This handles the entirety of our following #'s truly well and convey SMS messages to our clients when their request is transported, on the way, out for conveyance, or conveyed. Tragically can just utilize 1 of those SMS messages since it's so darn costly to send a book with this application.

I enquire this previously and choose to step away in light of the fact that the documentation to execute wasn't extremely clear. I'm happy I made the choose. After not long, I had numerous involvement in utilizing this assistance on the bundle getting closes. Most the time it just give the following numbers and incapable to give solid wellspring of the bundle or the fundamental data showing where the packages right now at.

Shoutout to all the customer service agents who helped me with all my inquiries including [sensitive content hidden] for showing me step by step how to use all the functionalities.

Nothing. It is a great app to use. Very simple.

This keeps my customers informed of where their order is after we ship it. Their status updates and tracking page keep the customers engaged. Helps avoid customer service calls and emails.

It's a little pricey. Wish it had marketing reports.

Easy to use and easy for customers. Good customer service. Quick and responsive.

No cons were added to this review

Aftership creates a tracking/notification and returns ecosystem for our customers

Does a really good job of what it says it should.

Easy to install and customise, fairly descent price

Need a full scale shipping app and had used this as an interim.

I would recommend Aftership to any e-commerce business

No cons were added to this review

I love AfterShip. Makes tracking shipments easy. One stop tracking.

Occasionally I can't get a tracking number to pull up info.

alway is online - and works perfect any time

nothig, all funtion that we use, works perfect

Wide range of Carriers could be tracked.

1. It does not show the Estimated Delivery Date from International logistics 2. Any issue reported to be fixed, no ETA is provided, although development work going on.

With AfterShip, we can track our package easily and deploy a system of tracking on our website.

It's a bit complicated to add this software on an existent website.