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AkitaBox

Fixed asset management software for the healthcare sector

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AkitaBox Pricing, Features, Reviews and Alternatives

AkitaBox product overview

What is AkitaBox?

AkitaBox is a maintenance management software designed to help businesses in the healthcare, government, commercial real estate, manufacturing, and education sectors manage work orders, equipment maintenance, assets, and inspections. Technicians can track asset inventory, review floor plans, and access information related to facilities on a unified interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

AkitaBox pricing information

Value for money

4.8

/5

17

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AkitaBox features

Functionality

4.2

/5

17
Total Features49 6 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Document Management
Workflow Management
Mobile Access

Functionality contenders

AkitaBox users reviews

Overall rating

4.7

/5

17

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

11

6

0

0

0

Pros
Their team has been outstanding. Response time on any issues, which have been few, is above and beyond.

TE

Todd E.

This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up.

SM

Sam M.

It is very streamlined and gives me a lot of great customization options. I love the document import feature.

DW

David W.

Cons
Mark-up tool needs to have a "Text Box" option. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.

DW

David W.

Say for instance, the complaint is about the air-conditioning unit not cooling properly.

BM

Beverly M.

Lack of two-way communication, which just got implemented this week.

CJ

Chuck J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Facility Infrastructure

Reviewed 2 years ago

Excellent!! From implementation to answering questions on day to day questions are always addressed.

Pros

The floor plan feature with asset tags identifying key components and their location within your facility. Attaching pictures, O&M manuals, and other important information to assets is valuable for future maintenance or life cycle replacement.

Cons

Including additional fields to assets would be beneficial. A life cycle timer (count down) for equipment would assist in creating 5-year plans and budgeting. This would ensure equipment could be replaced before major breakdowns occurred.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Over all very pleased

Reviewed a year ago

All the staff at AkitaBox has been very supportive. Any time I have a question, need clarification or just don't understand how to do something in the software they are quickly there to assist. They take the time to explain and I never feel rushed.

Pros

When entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests.

Cons

Two things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page.

Vendor response

Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review

Reviewed a year ago

Over all it's good. We are not 100% complete with our implementation.

Pros

I like the mapping portion. It's nice to see exactly where the work needs to be performed.

Cons

More pin options. We duplicate a lot of the pins because there are limited options. The ability to apply more than one piece of equipment to a work order. Especially for PMS.

Vendor response

Hi Mark - So glad AkitaBox is working out for you so far! Thank you for taking the time to provide your review. We appreciate the product feedback and have shared it with our product and engineering teams. We look forward to our continued partnership!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Valuable Measurement in Facility Operations

Reviewed 2 years ago

the experience has been great! The more I use the program and become more accustomed to its functions, I find myself reflecting back tot he software to assist me with my needs. I.E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.

Pros

The Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff...

Cons

Still cannot add two employees to an assigned task. QR Codes are currently not implemented

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Thoughts on AkitaBox

Reviewed a year ago

Overall, my experience has been very good. It is a major improvement over out last system.

Pros

It is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude.

Cons

1. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order.

Vendor response

David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership.

AkitaBox FAQs and common questions

AkitaBox has the following pricing plans:
Pricing model: Subscription


AkitaBox has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


AkitaBox supports the following languages:
English


No, AkitaBox does not have an API available.


AkitaBox offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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