This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Computicate PSA

Integrated business management and PSA solution

see alternatives

Computicate PSA Pricing, Features, Reviews and Alternatives

Computicate PSA product overview

Price starts from

49

/momonth
Per Feature

What is Computicate PSA?

Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more.

Key benefits of using Computicate PSA

• Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.

• The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.

• Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.

• Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.

• Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Webinars
Live Online
Documentation

Computicate PSA pricing information

Value for money

5.0

/5

6

Price starts from

49

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Computicate PSA features

Functionality

4.7

/5

6
Total Features78 6 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
Activity Dashboard
API
Third Party Integrations
Inventory Management
Mobile Access

Functionality contenders

Computicate PSA users reviews

Overall rating

4.7

/5

6

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

4

2

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic PSA for MSP's to easily manage their helpdesk tickets

Reviewed 2 years ago

Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.

Pros

Easy to use Easy to understand interface Simple to configure Fantastic support and development.

Cons

The reports could be more comprehensive but this is being developed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Works great with continuum

Reviewed 2 years ago

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.

Pros

It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Cons

UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Integration & Support

Reviewed 2 years ago

My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.

Pros

The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.

Cons

It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great PSA Tool

Reviewed 2 years ago

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.

Pros

Software is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem.

Cons

The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Feature Packed Ticketing System, Where Less Is More!

Reviewed 2 years ago
Pros

Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!

Cons

Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.

Computicate PSA FAQs and common questions

Computicate PSA has the following pricing plans:
Starting from: €49.00/month
Pricing model: Subscription
Free Trial: Available


Computicate PSA has the following typical customers:
Freelancers, Mid Size Business, Small Business


Computicate PSA supports the following languages:
English


No, Computicate PSA does not have an API available.


Computicate PSA integrates with the following applications:
PayPal, SolarWinds RMM, Sage Business Cloud Accounting, Zapier, QuickBooks Online Advanced, FreshBooks, Stripe, NinjaRMM, QuickBooks Online, Xero, ConnectWise Fortify


Computicate PSA offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

Related categories