Computicate PSA Pricing, Features, Reviews & Comparison of Alternatives

Computicate PSA

Integrated business management and PSA solution

4.75/5 (4 reviews)

Computicate PSA overview

Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more.

With Computicate PSA, users can control all of their managed service operations. The dashboard provides users with insight into real-time company performance metrics including financial performance, service levels, utilization, and customer satisfaction. Ad hoc and periodic reports can also be generated. The integrated ticketing system centralizes all tickets and workflows, and allows users to update tickets without leaving the overview. Automatic time registration and allocation to SLAs ensures accurate billing and is used to predict the amount of time required to process all open tickets.

Computicate PSA’s inventory system enables the tracking of all hardware and software inventory, with serial number and buying price recording, inventory reporting, and conversion of stock into billable items. Quotes can be created for products, inventory items, labor, and contracts, and customers can approve or decline quotes online. Automated recurring billing removes the need for users to manually generate product, service, and billable hours invoices. Computicate PSA also tools for managing sales and customer relationships.

Pricing

Starting from
€49/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, United Kingdom

Supported languages

English
Computicate PSA screenshot: The dashboard gives users a real-time overview of company data and performance metricsComputicate PSA in one minuteComputicate PSA screenshot: Customer cards provide users with insight into client details including open tickets, contract revenue, net promoter score, and moreComputicate PSA screenshot: Computicate PSA automatically registers time spent on customers by each employee

Computicate PSA reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  4.5
  5.0
Michael Pisto

Works great with continuum

Used daily for 1-2 years
Reviewed 2019-04-17
Review Source: Capterra

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Read the full review

Michael Kirwan

Great PSA Tool

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.Software is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem.

Read the full review

Darren McGuff

Fantastic PSA for MSP's to easily manage their helpdesk tickets

Used daily for 6-12 months
Reviewed 2019-04-04
Review Source: Capterra

Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.Easy to use Easy to understand interface Simple to configure Fantastic support and development.

Read the full review

Pierre Kleine Schaars

Exactly what we need

Used daily for less than 6 months
Reviewed 2019-04-07
Review Source: Capterra

Our business is tickets and time, we have a seamless integration with our financial system so we do not miss any time anymore. Now we are working together in order to integrate more and more external databases to Computicate. The communication is very direct, open en to the point. We find that very usefull and it is a nice way to work with a vendor. Very problem solving!The fact that it is a perfect fit for small / medium MSP's like ourselves. Other vendors target bigger companies and in our space we need software that understands our business processes.

Read the full review

Computicate PSA pricing

Starting from
€49/month
Pricing options
Free trial
Subscription
View Pricing Plans

€49 per user, per month.

Computicate PSA features

API
Activity Dashboard
Activity Tracking
Inventory Management
Inventory Tracking
Invoice Management
Real Time Data
Reporting & Statistics
Third Party Integration

Audit Trail (182 other apps)
Auditing (265 other apps)
Automatic Notifications (354 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Customizable Reporting (269 other apps)
Data Import/Export (262 other apps)
Document Storage (198 other apps)
Electronic Signature Capture (181 other apps)
Monitoring (200 other apps)
Workflow Management (232 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Computicate PSA

Key features of Computicate PSA

  • Advanced reporting engine
  • Automated time registration
  • Automatic SLA allocation
  • Billable hours tracking
  • Canned responses
  • Contract management
  • Customer management
  • Customer portal
  • Hardware & software inventory tracking
  • Periodic & ad hoc reporting
  • Product catalog
  • Quoting
  • Real-time dashboard
  • Recurring billing
  • SLA catalog
  • Service level agreement (SLA) management
  • Support ticketing
  • WYSIWYG email editor
View All Features

Benefits

• Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.

• The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.

• Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.

• Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.

• Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.