Computicate PSA Pricing, Features, Reviews & Comparison of Alternatives

Computicate PSA

Integrated business management and PSA solution

4.67/5 (6 reviews)

Computicate PSA overview

What is Computicate PSA?

Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more.

With Computicate PSA, users can control all of their managed service operations. The dashboard provides users with insight into real-time company performance metrics including financial performance, service levels, utilization, and customer satisfaction. Ad hoc and periodic reports can also be generated. The integrated ticketing system centralizes all tickets and workflows, and allows users to update tickets without leaving the overview. Automatic time registration and allocation to SLAs ensures accurate billing and is used to predict the amount of time required to process all open tickets.

Computicate PSA’s inventory system enables the tracking of all hardware and software inventory, with serial number and buying price recording, inventory reporting, and conversion of stock into billable items. Quotes can be created for products, inventory items, labor, and contracts, and customers can approve or decline quotes online. Automated recurring billing removes the need for users to manually generate product, service, and billable hours invoices. Computicate PSA also tools for managing sales and customer relationships.
www.computicatepsa.com

Pricing

Starting from
€49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, United Kingdom

Supported languages

English
Computicate PSA screenshot: The dashboard gives users a real-time overview of company data and performance metricsComputicate PSA in one minuteComputicate PSA screenshot: Customer cards provide users with insight into client details including open tickets, contract revenue, net promoter score, and moreComputicate PSA screenshot: Computicate PSA automatically registers time spent on customers by each employee

Computicate PSA reviews

Excellent
4

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  4.3
  5.0
Darren McGuff

Fantastic PSA for MSP's to easily manage their helpdesk tickets

Used daily for 6-12 months
Reviewed 2019-04-04
Review Source: Capterra

Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.

Pros
Easy to use Easy to understand interface Simple to configure Fantastic support and development.

Cons
The reports could be more comprehensive but this is being developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Pisto

Works great with continuum

Used daily for 1-2 years
Reviewed 2019-04-17
Review Source: Capterra

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.

Pros
It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Cons
UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luis Larrazabal

Great Integration & Support

Used daily for 1-2 years
Reviewed 2019-06-03
Review Source: Capterra

My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.

Pros
The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.

Cons
It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Kirwan

Great PSA Tool

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.

Pros
Software is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem.

Cons
The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hayden Banschbach

Feature Packed Ticketing System, Where Less Is More!

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

Pros
Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!

Cons
Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Computicate PSA pricing

Starting from
€49/month
Pricing options
Free trial
Subscription
View Pricing Plans

€49 per user, per month.

Computicate PSA features

API
Activity Dashboard
Activity Tracking
Billing & Invoicing
Inventory Management
Inventory Tracking
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration

Audit Trail (304 other apps)
Auditing (350 other apps)
Automatic Notifications (503 other apps)
Compliance Management (365 other apps)
Customizable Reporting (400 other apps)
Data Import/Export (377 other apps)
Document Management (296 other apps)
Document Storage (304 other apps)
Monitoring (288 other apps)
Workflow Management (402 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Computicate PSA

Key features of Computicate PSA

  • Advanced reporting engine
  • Automated time registration
  • Automatic SLA allocation
  • Billable hours tracking
  • Canned responses
  • Contract management
  • Customer management
  • Customer portal
  • Hardware & software inventory tracking
  • Periodic & ad hoc reporting
  • Product catalog
  • Quoting
  • Real-time dashboard
  • Recurring billing
  • SLA catalog
  • Service level agreement (SLA) management
  • Support ticketing
  • WYSIWYG email editor
View All Features

Benefits

• Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.

• The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.

• Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.

• Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.

• Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.