Concord Reviews - Pros & Cons, Ratings & more

Docusign

PandaDoc

Jotform

Adobe Acrobat

Docusign CLM

Concord's contract database helps you create, redline, sign, and store all your business agreements. 

Concord

Android

Web-based

iPad

iPhone

It has helped us to work more efficiently, manage our contracts more effectively, and save money. I would definitely recommend it to other businesses looking for a good contract management system.

Safety

Only con I have is that they will not except forms for the drivers files if they are missing any piece of information, even something as small as the missing year on a date.

Asst. City Attorney

The Concord team is extremely responsive, and training to date has been outstanding.

Sales manager

It's great that we have custom approval workflows and always know whose review we're expecting at each particular stage. Easy to find and easy to use templates.

Director of Operations

Overall, I like that it's simple to use with a modern, intuitive user interface, has a native e-signature feature, a responsive and professional help desk, and at a reasonable price point.

Administrative Assistant

I love the functionality and ease of use that Concord has. It makes processes easier to implement.

Operations Coordinator

I like that you can add your commonly used contract templates, set up approval hierarchies, edit and review the history of pending contracts, and how easy it is to set up the contract lifecycles.

IP Paralegal and Legal Assistant

Concord allows you to create templates, send out for signature, organize, and keep track of when they will expire. Extremely user friendly and great customer service.

Contracts Specialist

Additionally, it is very easy for workflows and multi-department users to share contracts with ease.

Legal Counsel

All negotiation history, internal / external discussions, etc are lost.

Manager

It is safe and secure and it also makes it easy for our customers to use and sign.

National Market Development Executive

Interface is clean and slick, easy on the eyes.

General Counsel/Benefits Administrator

The integration with Word is great, along with the audit trail for documents going through the system, and the e-signature feature is a must.

This become annoying when importing a Word or PDF document  to create a template.

sr legal counsel

Best document management system for the price.

I have had moments when I upload a document and I have to spend time reformatting the doc. It's not a big issue, but a minor annoyance that I don't think is the fault of Concord.

Director of Training 

Concord is easy to use and navigate for the needs of my department.

Supply Chain Coordinator

Setpoint Integrated Solutions, Inc -Administrator.

Juro

OneSpan Sign

Qvidian

Great experience so far.  Our account rep is very attentive and responsive.

Concord Review

Customer service is amazing. The staff of concord listen to their customers and always try to find a way to find a solution to our concerns.

Concord Feedback/ Assessment 

I use Concord to import, assign signatories, and send for execution for several different business units.

Concord Key To Managing Contracts

I uploaded all our paper files and it is easy to find them

Easy to learn and use

I use it to track contracts for our department and share it with other departments. It is user friendly.

User Friendly 

Overall, Concord is fairly easy and intuitive to use.  I'm sure it has more capabilities than I've fully mastered at this point, but it is pretty much meeting all of our contract management needs.

Excellent Contract Manager

Overall, I have had a positive experience with Concord.

Contracts Management

Very good, I enjoy working with it. Especially because it keeps me updated with the Contract/Change Order execution process.

Great Software for Contracts and Change Orders processing 

I enjoy using Concord and it's a good tool to have at our agency to store our signed contracts/

W+K Risk Manager Review

Easy to Use

I love using Concord, it is seamless and effective!

Review from the HR Deparmtnet

Very positive, in one of my previous roles the company didn't use it and I've really missed it as it makes work a lot easier.

Concord - My Personal Review 

Exceptional. I have been extremely satisfied with our decision to go with Concord. It only gets better by the day!

Fantastic App!

The implementation went well and Concord is meeting our needs.  The customer service we received has been excellent.

AI Concord Integration

IT Contracts , PO & Order Form

Hi Rosalinda, thank you for your feedback, we'll take your comments into account. Please remember that you can always reach out to us if you're in need of additional help or training. 

A great piece of software that is invaluable to the business. Concord is always releasing new features and are happy to take feedback on board.

Fantastic easy to use software with great support

Thank you for your feedback, Thomas! We're very happy to hear that you enjoy working with our platform as well as with our team. We look forward to continuing to provide you with the best possible experience.

Grand Mound Review

Thank you, Kevin, we appreciate your feedback! We're happy to hear you are enjoying your experience with Concord. 

Manage contract expirations and renewals

Hey Stephanie,

Thanks for sharing your experience. We're very happy that you are satisfied with Concord.

Thank you,
Concord Team

closing the deal

Hey John,

We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business!

Thank you,
Concord Team


A great product that literally works every time.

Hey Edouard,

We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion.

Thank you,
Concord Team

Like most contract management platforms I've used, Concord is good but not perfect.  All contract management systems have pros and cons, but Concord is the best I've seen... so far.

A Good Contract Management Platform to use

We contracted with Concord over a year ago and have experienced two very disappointing situations:

(1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that...

(2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all.

We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues.

Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Concord Reviews

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