App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CSAT.AI
A Customer Service QA and CX Platform Built for Today!
Last updated: September 2026
CSAT.AI Alternatives & Competitors (2026)
Top 5 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
No pricing info
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Activity Tracking
N/A
Alerts/Notifications
N/A
Chat/Messaging
N/A
Zoho Desk
Cloud-based help desk for all business sizes
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
CloudTalk
Cloud-based call center software for sales and support teams
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
3/5
Top Features
Alerts/Notifications
N/A
API
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Activity Tracking
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
API
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Activity Tracking
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Automated Routing
5/5
Activity Dashboard
4.7/5
Top Features
Alerts/Notifications
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
N/A
Agent Interface
N/A
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
N/A
API
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Autoresponders
5/5
Call Center Management
4.4/5
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
Starting price
No pricing info
Functionality
Automated Routing
5/5
Access Controls/Permissions
N/A
AI Copilot
N/A
Top Features
Activity Dashboard
N/A
Activity Tracking
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Escalation
4.3/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
API
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
Archiving & Retention
N/A
Top Features
Alerts/Notifications
N/A
Chat/Messaging
N/A
Dashboard
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Chat/Messaging
5/5
Customer Experience Management
5/5
Employee Coaching Tools
5/5
Top Features
Activity Dashboard
N/A
Activity Tracking
N/A
Alerts/Notifications
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
Agent Interface
N/A
AI/Machine Learning
N/A
Top Features
Chat/Messaging
N/A
Dashboard
N/A
Data Visualization
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Automatic Transcription
N/A
Chatbot
N/A
Communication Management
N/A
Top Features
Activity Tracking
N/A
Alerts/Notifications
N/A
Chat/Messaging
N/A