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Salesforce Field Service Pricing, Features, Reviews and Alternatives

Salesforce Field Service product overview

Price starts from

$

25

/momonth
Per User

What is Salesforce Field Service?

Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.

Key benefits of using Salesforce Field Service

• The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations.

• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.

• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.

• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)
Chat

Training options

In Person
Webinars
Live Online
Documentation

Salesforce Field Service pricing information

Value for money

4.0

/5

19

Price starts from

$

25

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Field Service features

Functionality

4.3

/5

19
Total Features66 10 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Inventory Management
Document Management

Functionality contenders

Salesforce Field Service users reviews

Overall rating

4.2

/5

19

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

9

7

2

0

1

Pros
I self-implemented so the ability to quickly extend the package with flows was great.

AR

Anonymous Reviewer

I absolutely love Salesforce. Salesforce helps my work day go by with ease.

Alexis R.

I love that there is virtually, even if our few field techs don't have internet.

AR

Anonymous Reviewer

Cons
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.

Alexis R.

There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.

MB

Marcus B.

I strongly dislike that FSL's "Out of the Box" and extremely generic.

Jay C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce is Winning!

Reviewed 2 years ago

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Field Service Product with a lot of depth

Reviewed 2 years ago

We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros

I self-implemented so the ability to quickly extend the package with flows was great

Cons

It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BEWARE, This is not a stand alone product, it was developed to enhance Salesforce

Reviewed a year ago

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pros

The sales and marketing team promised that this software would solve all of our issues and problems.

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce CRM is great to use!!!!

Reviewed 4 months ago

My overall experience with Salesforce Field is perfect, I love it!

Pros

Salesforce is the perfect tool to use during the work that I do. I work in the unemployment in the Department of Employment Services, and I use salesforce to keep track of every call, and take notes. I love how Sales force have different levels to how serious an issue from the caller can be. It is the perfect tool to use when you have a call center job.

Cons

I feel like Salesforce doesn't have anything to improve from what I use on the site.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One-Step solution

Reviewed 5 months ago

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Pros

I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Cons

To me this is the perfect app and I don't have any complaints regarding this app .

Salesforce Field Service FAQs and common questions

Salesforce Field Service has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available


Salesforce Field Service has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Salesforce Field Service supports the following languages:
English


Salesforce Field Service supports the following devices:
Android, iPhone, iPad


Yes, Salesforce Field Service has an API available for use.


Salesforce Field Service offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat

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