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Cloud-based field service and onsite job management
Salesforce Field Service Pricing, Features, Reviews and Alternatives
Salesforce Field Service product overview
What is Salesforce Field Service?
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.
Key benefits of using Salesforce Field Service
• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.
• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.
• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.
Typical customers
Platforms supported
Support options
Training options
Salesforce Field Service pricing information
Value for money
4.0
/5
19
Starting from
25
/user
Per month
Pricing options
Value for money contenders
Salesforce Field Service features
Functionality
4.3
/5
19
Total features
105
12 categories
Most valued features by users
Functionality contenders
Salesforce Field Service users reviews
Overall Rating
4.2
/5
19
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.33/10
9
7
2
0
1
Alexis R.
Alexis R.
Overall rating contenders
Alexis R.
Telecommunications, 501-1,000 employees
Used daily for less than 6 months
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Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Verified reviewer
Construction, 201-500 employees
Used daily for 1-2 years
Review source
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We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
I self-implemented so the ability to quickly extend the package with flows was great
It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
Jerry A.
Construction, 51-200 employees
Used other for 1-2 years
Review source
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IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
The sales and marketing team promised that this software would solve all of our issues and problems.
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
Venkanna S.
Consumer Services, 10,001+ employees
Used daily for 6-12 months
Review source
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Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
To me this is the perfect app and I don't have any complaints regarding this app .
Scott M.
Hospital & Health Care, 501-1,000 employees
Used daily for 1-2 years
Review source
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Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.
Salesforce Field Service FAQs
Salesforce Field Service has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Salesforce Field Service?
Q. What languages does Salesforce Field Service support?
Q. Does Salesforce Field Service support mobile devices?
Q. Does Salesforce Field Service offer an API?
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