FieldConnect Pricing, Features, Reviews & Comparison of Alternatives

FieldConnect

Mobile field service & workforce management

4.83/5 (6 reviews)

FieldConnect overview

FieldConnect is a modular, mobile solution for technicians, dispatchers, contractors, management, and customers across field service industries. It empowers field service teams by providing state-of-the-art mobile solutions designed around the business demands of field service organizations. Since 2002, FieldConnect continues to ignite optimized workflows, create simple engaging interfaces for technicians, generate expedient invoice processes for accounting, and increase efficiency for dispatchers. The field service solution of choice for Dexter + Chaney, Microsoft, Sage, Viewpoint, and top systems integrators.
www.fieldconnect.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
FieldConnect screenshotFieldConnect screenshotFieldConnect screenshot

FieldConnect reviews

Excellent
5

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.7
  4.8
Tim Emerick

Great setup and support. Ability to manage our service department via a web service is awesome.

Used daily for 6-12 months
Reviewed 2017-07-24
Review Source: Capterra

Able to move communications away from email and calls and more towards an ipad based system. Software was also able to more effectively manage paper items by using easy to create electronic forms and the ability to attach pictures to our work orders in our ERP.We were able to get our Service Department up and running faster with this software than if we had relied on Viewpoint alone. The ability to use any browser is awesome. Phone/Tablet/PC. Tech support is very responsive and knowledgeable. The performance of the software is great.

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Angie Alvarado

Awesome products & great support/sales staff!

Used daily for 2+ years
Reviewed 2017-07-31
Review Source: Capterra

Very user friendly and makes operations much easier. Great support if you run into issues or need help!

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Charles Bucher

Used to change our plumbing/HVAC service company paperless, and speedy invoicing

Reviewed 2016-05-18
Review Source: Capterra

The best things about this software is the seamless integration with Sage software. The transition into using it was very smooth for us, and Field Connect has a wonderful customer service team that worked with us throughout the whole process. It has also revolutionized our invoicing time, and has freed up our office staff to doing other tasks than laborious and time-consuming data entry off of handwritten Work Orders. The cons would be that there are a few clunky aspects to the online component that the techs have to work with. On computers there is no issue, but once the service is opened online through a smartphone, some difficulties arise. The screen rotation is hard to work with, there's times the screen doesn't size right, sometimes entering text is hard for less tech-savvy individuals, and there are other difficult-to-use features that have been annoying to our technicians. Overall it is a great product, and I would recommend it to anyone, but not without a heads up to some potential annoyances with parts of the online component to the software.

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Greg Huffine

Very helpful in transitioning our organization from a paperless to electronic environment

Used other for 2+ years
Reviewed 2017-07-21
Review Source: Capterra

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP

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TERRY OAKES

FieldConnect implementation and integration with Spectrum software

Reviewed 2016-05-19
Review Source: Capterra

FieldConnect implementation team guided us through an organized approach to implementing their software and its integration with our Spectrum accounting software. FC tweaked and customized aspects of their product to allow for integration with our Spectrum processes and procedures. The end result is a seamless integration of both softwares that meets all of our needs, including for our field techs, dispatching, and office support functions. I have never seen users adopt a new software solution so quickly and with zero resistance. I could not have hoped for a better outcome or implementation experience.

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FieldConnect features

Custom Fields

API (438 other apps)
Access Control (179 other apps)
Activity Dashboard (344 other apps)
Activity Tracking (217 other apps)
Audit Trail (181 other apps)
Auditing (264 other apps)
Automatic Notifications (351 other apps)
Compliance Management (212 other apps)
Customizable Reporting (269 other apps)
Data Import/Export (261 other apps)
Document Storage (197 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Monitoring (200 other apps)
Real Time Data (235 other apps)
Reporting & Statistics (264 other apps)
Third Party Integration (248 other apps)
Workflow Management (230 other apps)

Additional information for FieldConnect

Key features of FieldConnect

  • Scheduling
  • Scheduling
  • Service History Tracking
  • Scheduling
  • Quotes / Estimates
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Quotes / Estimates
  • Service History Tracking
  • Preventive Maintenance
  • Scheduling
  • Notifications
  • Quotes / Estimates
  • Commercial Properties
  • Technician Management
  • Quotes / Estimates
  • Electronic Signature
  • Technician Management
  • Equipment Management
  • Scheduling
  • Recurring Appointments
  • Service History Tracking
  • Technician Management
View All Features

Benefits

FieldConnect's solutions integrate seamlessly with existing ERPs, boosting efficiency and improving cash flow. A set of integration best practices ensures full adoption & execution of mobile solutions throughout the organization.