Finale Inventory Reviews

When we were looking for a new inventory solution we had one major issue: How can we manage inventory across over a dozen websites, (and through our wholesales program) with some degree of accuracy, while allowing our in-house account managers and order processing personnel ease of use? Finale was a complete and total answer to that question. Pros: * Simple interface * Extremely fast and easy for building purchase orders or sales orders * Adding customers, suppliers, and new products is extremely easy. * Very flexible reporting module.

* Not enough group security. * Needs a bit more flexibility in the interface options. * Needs a better way of tracking cancelled orders and how they affect inventory.

The system is extremely easy to use and and customisable. It was that easy that in the trial period, I uploaded my stock and inventory and was using it immediately over my exisiting program to search for products, inventory and locations. I was expecting to be testing the program and running along side my current software for a minimum of 2 months but it has been less than 2 weeks and we have already...

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Integration with Xero - A popular accounting software has no integration, although they have a work a round.

Very basic, no advanced knowledge of other programs needed, links directly to Ship Station as well

A lot of modules don't work and it doesn't allow you to take on returns from marketplaces.

I highly recommend the team at Finale and their inventory tool. They are fantastic to work with. They are solution driven, they listen, they inform when scope creep arises, and they are mindful of budgets, time and deliverables. A winning team.

None that I have come across in our go live phase.

It's everything you need an inventory software to do simply and easily without bloat or unnecessary features. Finale integrates seamlessly with all our sales channels and works perfectly all the time. We have multiple warehouses. Before Finale, I used to have to manually update this inventory from multiple spreadsheets...it took about 4 hours every week. Now the same exact task takes me about 4 minutes and I do it daily. We are have increased accuracy with less work. The single best feature about Finale is the product lookups that allow you to match multiple sku variations to one primary sku.

The returns and exchanges process needs improvement. I would like to create PO's in bulk.

Their integration with ShipStation, Woo, and Quickbooks desktop. Their INCREDIBLE support and training resources. They've JUST integrated a way to track inventory from within the ShipStation platform so that we don't have to switch back and forth between platforms to be sure our products are ready to be shipped.

The interface of the platform isn't very "pretty". I also found it a tad hard to navigate, without the training that they offer. There's a WELL of capability within the platform and it takes a while to understand, BUT I actually wanted it that way.

It is the most critical system we have in managing our ecommerce business. It integrates with our shipping software and websites and completely manages our inventory. Support is top notch in a time when very few companies put much effort into support. Also, pricing is fair.

It would be nice if the PDAs were syncing in real-time rather than requiring batching. This can cause some unusual results at times.

Coming from an open source erp that was complicated I loke how easy it is to find and do things in Finale. I especially like the cut and paste spreadsheet import system. This makes it much easier to accomplish many tasks. As with wany new software, customer service is really importat and the people at Finale get and A+ in customer service. They offer live training, video tutorials and are always avaailable to answer questions.

We are new to the software and have found nothing we really would want to change.

The inventory tracking is top-notch, and it's eliminated all instances of us shipping an incorrect item. The app is feature-rich, and whenever a feature is lacking, Mike & Chinh work to quickly create the functionality we've requested (when possible). They are quick to respond and help us when needed, and we look forward to using Finale for years to come!

Why spend time writing a con when we can just ask them to add a given feature? They have addressed every issue thus far.

Finale is BY FAR the best software package I have ever used. Its functionality has virtually no limits, they team of engineers working on it are constantly improving, and you can have as many calls as you need to get set up at no charge. In a nutshell, the value it provides is unmatched.

I have not found anything I dislike. The user interface took a minute to get oriented to because there is SO much you can do but I'd rather have more functionality than less and, since they have training videos and amazing support, you just need to spend the time to think through what you want it to do and they will make it happen.

We are part of a university research lab group that uses Finale to track supplies of biospecimen collection kits (builds) and lab supplies. The ability to create builds (to track individual components) for our kits is wonderful! Also, the ability to track lot identifiers and expiration dates is critical for lab reagents and things like blood collection vials. Having Finale Inventory has really helped...

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Overall, we are extremely happy with the software. Sometimes our inventory numbers get off due to user error, especially when our builds change (which is not often). So we don't suggest relying solely on re-order thresholds. This is a problem more with our workflow than the software, but it would be nice if there were some kind of mechanism to assist with build changes and inventory audits (though...

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I love having the BoM feature. It has helped with our Kits that are either pre-built for the pick line or are a bundle that need to be shipped together. It has helped immensely with tracking inventory.

Wish it had an ios app for when I am away from my desk, that could easily pull up and display information.

The ability to integrate with ShipStation, maintain an accurate inventory, produce accounting reports and make drop shipments. I have very much appreciated my time using Finale Inventory. Their team has a can do attitude that has been always ready to address and help with any question or issue that I have had using their program. An additional plus for Finale Inventory is that they always working to improve its functionality. Finale is not one of those companies that is stagnant and resting on their laurels, but are constantly working to grow and improve their program for the end user. This is a great solution for smaller companies that have been outpriced by cloud based systems that are more oriented to mid to larger companies.

It would be nice if there was complete functionality on a mobile device. Drop down boxes within the program work in the Windows 10 environment, but not within Andorid. There is a little bit of a learning curve to understanding the program, but in actuality it is only because it is such a great program and there is so much that you can do in its environment to maintain an accurate inventory and produce accounting reports.

Finale is easy to understand and their customer service is absolutely outstanding! As a multichannel ecommerce seller, with a robust magento 2 website, B2B portal, wholesale and retail accounts, Finale has been instrumental in managing our inventory, purchase orders, sales and shipping services with simple and easy to use integrations backed up by top notch customer support. Finale's support and...

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The handheld warehouse functionality

The lack of product filtering and grouping, Product "grids" are limited to only 4-5 filters and several of those are fixed. You also can not save searches or filtered results.

Integrating across multiple platforms is a breeze! Finale is easy to use & navigate! As our business grows Finale has the capabilities to grow with us our needs grow and at our own pace.

I Wish it had sort of customizable KPI dashboard built into the newly added analytics tab.

The ease of use , the integration with hosting site and customer service is exceptional! The layout and reporting make it easy to get all staff onboard quickly.

Not a con, but I didn't use all the features they offer. For my business, there were features that I did not need but it was great to know I could access features if needs arised.

I have been using Finale for many years for our Pyrotechnics Inventory, Have seen much development and customer service has always been most responsive.

Would like more Mac support. Most development and support are done on Windows, would be good if they had someone familiar with the Mac OS and iOS.

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The best thing about Finale is the ease of use of the software. Everything is mostly self-explanatory and there is no need to spend a week training on the system because it is so easy to use.

Some of the report customizations can be daunting because is requires coding some spots, but other than that it is still easy to use.

Good customer service, easy to use interface, easy to import and export inventory/products, Finale generates a wide variety of reports if needed, easy to map listings/online sales to products, kits (bundles) which many other inventory companies do not have that feature

Can be difficult to locate a specific sale or item sold because name of customer isn't listed. Sometimes when mapping items, I start to type and a drop down menu of items appears and when I click on the correct one, the wrong one gets inputted.

The software is very user friendly. Once you learn all of the basics, it is very easy to navigate. When you are learning, reach out to their support team and they will assist you along the way. They will help give you initial lessons and then also take calls to help you if you need further assistance. Response is always very quick.

Nothing really, it is awesome. If you get stuck on something, they even have tutorials built in.

Always excellent customer service, and very easy to use . We got help with any issues and all the training we needed too.

It's geared to a broader audience and not to our specific industry needs. We need something more specific to coffee/office supplies.