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Gomocha

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Field Service Management Platform & App

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Gomocha Pricing, Features, Reviews and Alternatives

Gomocha product overview

Price starts from

39

/user

Per month

What is Gomocha?

The Gomocha Field Service Platform & App is intended for companies with 10 or more users. Gomocha's Field Service Platform stands as a beacon of efficiency in field service management, tailored to meet the needs of tech-savvy businesses across diverse industries, including construction, energy, manufacturing, security services, utilities, and more.

Key benefits of using Gomocha

Built-in dashboards and reports to view data, spot trends, and key metrics
Automated scheduling
Automatic app updates
Database Manager for back-office
Flow Transition Manager for automatic workflows
Language engine for preferred language and terminology
Customizable call-intake and planning dashboards
Customer alerts
Order intake dashboard
Service performance indicators
Planboard to view work by location, travel times, GPS, and more.
Questionnaire designer for digital forms and signatures in the field
Quote management tool to automatically generate error-free direct quotes
Provide SLAs in the field
Subcontractor functionality
Workflow designer to digitize workflows with no coding
Service report
Guaranteed ERP integration

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk

Training options

In Person
Documentation
Webinars
Live Online

Gomocha pricing information

Value for money

3.6

/5

20

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Gomocha features

Functionality

3.7

/5

20

Total features

74

6 categories

Most valued features by users

Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports
Real-Time Data

Gomocha users reviews

Overall Rating

3.4

/5

20

Positive reviews

60

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.89/10
Rating distribution

5

4

3

2

1

1

11

5

1

2

Pros
Almost a perfect solution for servicemanagement.
The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional.
I like it that your contacts try to assist you.
Cons
After every update there is something or wrong or missing.
For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.
What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.
MN
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Martin N.

Animation, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use filed service application

Reviewed 3 years ago

A lot of knowledge on the system and friendly support.

Pros

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Cons

Registering the used measuring equipment.

Vendor response

Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.

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Marco H.

Building Materials, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best value for money

Reviewed 4 years ago

FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Pros

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Cons

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Vendor response

Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.

Hv
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Henk v.

Food Production, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Gomocha still needs a lot of work

Reviewed 8 months ago
Pros

I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.

Cons

the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.

Vendor response

Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.

BR
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Boris R.

Business Supplies and Equipment, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool ,supports our service needs perfectly!

Reviewed 8 months ago

We use it on daily base and the service team is happy of features that makes their field life easier.

Pros

We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.

Cons

Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.

Vendor response

Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!

AJ
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Allan J.

Industrial Automation, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

A good alternative to the big ones

Reviewed 8 months ago
Pros

FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.

Cons

The time it takes for new innovations to be pushed through.

Vendor response

Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!

Gomocha FAQs

Q. What type of pricing plans does Gomocha offer?

Gomocha has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Gomocha?

Gomocha has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. Does Gomocha support mobile devices?

Gomocha supports the following devices:
Android, iPad, iPhone


Q. Does Gomocha offer an API?

Yes, Gomocha has an API available for use.


Q. What other apps does Gomocha integrate with?

Gomocha integrates with the following applications:
AFAS Software, Microsoft 365, Salesforce Platform


Q. What level of support does Gomocha offer?

Gomocha offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk

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