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Teamgo Reviews
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82 reviews
Recommended
Daren G.
Used daily for less than 6 months
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I like how customizable the app is. I can ask for First Last Name, Cell Phone Number, Email etc. I can also ask specific things due to the way the app is set up. For example, if I wanted to know your favorite color when you signed it I can prompt the app to ask for it.
The Dashboard has to be my least favorite about the app. I've been on the app for about 5 months and its still difficult to navigate through at times.
Hi Daren thanks for the feedback, we're always working to improve your experience with the dashboard, let us know if you have any thoughts or ideas as we take on board all feedback!
Pete C.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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We use Go Reception at iCentral.Co by The Start Society for all our members and their guests. Also considering using it for event name badges.
Simplicity. Web and iPad access. Notifications.
Printer configuration (but it is getting better and does work).
Hey Pete and thanks for the review! We hope to continue support of your space and all our co-work customers with Go Reception.
Jo J.
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Great idea. But we have been plagued with problems, every time there is an update we have issues- not being able to get onto the system or an error coming up. Then contacting support and getting help very quickly is very tough, I feel like the support could be much better. We also have a major issue with the filling in form timing out and wiping all the info a customer may have already put in, so have to start again. Also not being able to go onto the next page without putting in the phone number and email is quite frustrating.
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Hi Jo thanks for the review, some of the issues you experience may be settings so we're taking a look at your account and will be in touch. We're in contact with the Recycle Boutique team almost daily (across AU and NZ). Hope to resolve your immediate impressions.
Marc H.
Medical Devices, 51-200 employees
Used daily for less than 6 months
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Conformance with Regulatory Requirements.
Easy to configure. The personal touch of the employee photos. Reusable QR Coded passes. We are using it for conformance with industry requirements and for that it really fits the bill.
Sometimes support is a little slow since we are in the USA and TeamGo are in the "Land Down Under". Having said that, we haven't had too many questions so all in we are OK.
Hey Marc, we hope to be more responsive to our North USA friends with a team operating locally soon. You will always get prioritised if the issue is a severe impact to services. Thanks for the positive review I am sure this will aid others in making an informative decision about the Teamgo service! Compliance is one of our biggest focuses at Teamgo, ensuring we help you in your companies efforts with privacy and information of guests on site.
Michael W.
Media Production, 51-200 employees
Used daily for 6-12 months
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Many visitors stop by to purchase our products, place ads, and conduct other business. This has been a great tool for safety and efficiency in guest relations.
ease of use to visitor and receptionist/guard
a few limitations on adding data of our employee base
Thanks for the review Michael, great that we help also with overall customer experience :)
Mohammed U.
Used daily for less than 6 months
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A very professional looking system, that is straightforward to use and saves on stationary and admin costs of a manual book system.
I was put off the overall cost of the product, both the initial investment and the ongoing monthly fee. It's more suited to a larger organisation where it would be used more frequently.
We are always mindful of cost. We do offer a highly customisable, secure system designed for enterprise and government but you will find our plans suit small offices, education and non profits. Chat to us about the plan you need and features, we can always customise a solution to meet your needs Mohammed :)
Juliusz K.
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GoReception is easy to configure and use and is a fantastic professional tool for our business needs. From printing visitor passes and sending out notifications via email and SMS to keeping track of meeting rooms useage and browsing visitor history. Whatever small issues have arisen, the team at GoReception have been super fast and helpful in resolving them. Our company has chosen to use the narrower non-stick labels for the Brother QL-720NW printer and it is a bit of a challenge to try to fit all our visitor details on the label - this is still a work in progress, but when using the suggested label sizes there have been no issues that cannot be easily resolved. Great software and support.
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Appreciate the positive review Jiliusz, its been good working with Domain and yourself when attending to enquiries. We're going to be releasing more badge layout options soon to accomodate the various labels on the market. Thanks.
David B.
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I installed the app as a trial as my company is rolling it out in the new year, and had an issue with Visitors check in's not being registered. Opened up a chat window with Steve from go Reception, and he was online with me in just a few minutes. He worked with me for ages until we got it resolved. The problem was on my side, I had enabled Location Services, but not for this app (duh...), Steve said he though that might be the problem so I enabled LS for the app, and bingo! It started working straight away. Awesome tech support, and I'm not even a paying customer (yet). Thanks a lot Steve. Colour me impressed.
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David thanks for the review of Go Reception. It's great to be working with E-xact Transactions. Early stage customer support is vital as we try to give you the best first experience possible. Glad we could work together and resolve your issues.
Daniel P.
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I looked at about 10 visitor management apps about a year ago, since I wanted to provide a "technical appearance" at my company's reception desk. . I chose GoReception since it had the best feature set among them (and it still does). The app provides wireless name badge printing, evacuation list, visitor log, etc., services. It doesn't need any maintenance except when I have to update the OS on the iPad at my front desk or load a GoReception upgrade. Unlike most apps, the GoReception crew are quick to respond to any technical issues or suggestions.
Easy to install and use
I have to pull a monthly visitor log for auditing purposes. GoReception has it, but it's unformatted. Just takes a bit of work to get it.
Many thanks for the review Daniel and being a great customer, good to have worked through the initial setup with you!
Nick C.
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Go Reception has totally transformed the way we manage guests who visit our premises. We have lots of staff meeting people constantly - to know who is on premises, who they are here to see and ensure they are inducted to our building correctly used to be painful - however with GoReception its all automated and such a simple process for our guests to go through. Go Reception have also been fantastic when it comes to customer service giving us plenty of support when on installation and keeping us up to date with new features. This is a great tool and makes getting people in and out of your office so simple.
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Nick its been fantastic to work with the Business SA team on this project. We're looking forward to supporting the growth of the centre and other organisations in the building. Great use of the system thanks.
Lich B.
Building Materials, 201-500 employees
Used monthly for 2+ years
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Teamgo keeps your people and workplaces safer and healthier with contactless sign-in software. Very easy to use & easy set up!
Random glitches when updates occur sometimes.
Thanks so much for the kind review Lich! We're always working to fix bugs in software and improve the experience overall for the web dashboard and the iPad kiosk app, all feedback is welcome. We hope you continue to enjoy the service.
Dominic A.
Used daily for less than 6 months
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Very easy to use from the end user and reception. Looks very professional for external visitors and clients
We have various office location so would be good to get this working in all of them under one system.
Hey Dominic! The review is appreciated, check out the location management option in the dashboard you can setup another office location really easy. Contact our support team for assistance :)
Dave P.
Packaging and Containers, 51-200 employees
Used daily for less than 6 months
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We have been very happy with the Go Reception system simple to setup and user friendly. Many visitors comment on how easy it is to use and so much better than a paper login system.
Simple to make changes
When repeat visitors come in and scan in it always prints another badge.
Great feedback Dave thanks for raising the badge printing item. Good you are getting solid use out of Go Reception and your visitors like the experience.
John L.
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We have used Go reception almost since it's launch and have been lucky enough to have contributed a bit towards it's development via active feedback to the team. Almost all of our ideas /wish list have been actioned and in most cases put into place now. The response from Steve and the team to any initial glitches was very impressive. In summary a really good piece of kit which we use daily, would thoroughly recommend it to anyone who wants to professionalise their reception experience at minimal cost
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Thanks John, great to have worked with you and implemented some system changes that helped other customers. Look forward to continuing to support Dantec.
John T.
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Simpel and good design. It has alot of good features and a fine Price. I've looked at about 15 different apps for Guest Checkin and this one is my number one if you compare price to functionallity. There is still some small things that I miss and very few bugs. But you can see that alot is happening, new features are being added frequently. The service is the best thing about this app. You get a quick response and help to whatever you need.
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Thanks for your review of Go Reception John. We continually engage our customers to learn how they use the product, how we can improve existing features and collaborate to develop new ones. Take care.
Ben I.
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Does what it says it does, nice that it syncs from the web, could do with a few more options but works absolutely fine. Extremely expensive for what it does. Pretty basic software. Does the job.
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Hey Ben, thanks for the update and review. Let's get in touch next week to look at your pricing structure and see if we can customise a package for your organisation. We want to ensure you are getting the right value. Go Reception is not the cheapest solution on the market, but as an enterprise system with continual development and support we thing the value is there compared to other offerings. Lets chat next week!
Samantha W.
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The Go Reception app works really well for our company! Not only is the app a great value, but it is also very easy to use! The only thing that I would change is the fact that it prints an additional badge when a visitors signs in with a badge they had previously. This feature should be an option that can be turned on or off. Since we do not need the additional badges, this causes a lot of labels to be wasted.
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Thanks for the kind words Samantha, also the issue you have with badge printing we will take a look at how to improve this.
Shiori S.
Used daily for less than 6 months
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Beautiful design. Easy to use and matches to any kind of office environment. Can manage rooms, visitors, staffs,, every facts of office environment.
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Chris L.
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The Go Reception is a step in the right direction to streamline your business and also to make your business look more professional to visitors. The app is easy to use and its also simple to make changes to the look and the content of the software.
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Thanks Chris, we try to make the process of visitor sign in and administration as simple as possible while still offering enterprise features and a high level of customisation. Appreciate the review.
Hoani T.
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Moving from a paper system to the go reception software has been a huge improvement at front of house. Easy to use with online support at every step of the way for customization. Constant updates and improvements prove the team at go reception are listening to feedback. Would whole heartily recommend this system to other businesses. 10 out of 10 Our stakeholder feed back has been amazing!
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Andrew P.
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We reviewed several visitor/reception management applications and found that Go Reception from top to bottom was the easiest to setup, implement, customize but most importantly was easy for visitors and our staff to utilize. The package notification feature has saved us countless hours of tracking people down to let them know they have a package.
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Cory H.
Used weekly for less than 6 months
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TeamGo can completely replace your front desk receptionist or complement the position. This is a great solution for anyone looking to enhance their public facing value.
Not as feature rich as some of the other platforms but the company is constantly working on updates.
Cory we are working on updates constantly, let us know what features you need and we can scope these out for you.
suzie w.
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Im currently having problems with the printer!! Its printing big blobs of ink on the dockets but overall the whole concept is brilliant!!
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Suzie, thanks for the positive review. One of us will be in touch today about your printing issue. Thanks.
Aaron B.
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The product was easy to implement and the assistance we recieved from the team at Go Reception was excellent. if you're looking for a simple kiosk based Reception solution, I can recommend Go Reception.
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Alison F.
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
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I have found the app to be very innovative and fun. It is straight forward to use and a fun way to welcome clients/visitors (whilst tracking report wise) .We have had a number of positive responses from external clients/visitors who have signing in.
Easy to use - step by step guidance.
Tends to freeze alot on one screen.
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