i-Sight Features

i-Sight

Investigative case management software

4.7/5 (10 reviews)

Competitor Feature Comparison

API
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Assignment Management
Attendance Tracking
Audit Management
Audit Trail
Batch Processing
Case Management
Collaboration Tools
Complaint Management
Compliance Management
Compliance Tracking
Contact Management
Controls Audit
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customizable Branding
Customizable Reports
Data Management
Document Management
Document Storage
Email Management
Exception Reporting
FDA Compliance
Feedback Management
Forms Management
HIPAA Compliant
Historical Reporting
Historical Trend Analysis
ISO Compliance
IT Incident Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Investigation Management
Issue Tracking
Keyword Tracking
Mobile Access
Mobile Alerts
Monitoring
OSHA Compliance
OSHA Recordkeeping
Occupational Health Management
Policy Management
Predictive Analytics
Project Management
Quality Assurance
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Subject Profiles
Summary Reports
Tagging
Task Management
Time & Expense Tracking
To-Do List
Trend Analysis
Version Control
Workflow Management
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API
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Assignment Management
Attendance Tracking
Audit Management
Audit Trail
Batch Processing
Case Management
Collaboration Tools
Complaint Management
Compliance Management
Compliance Tracking
Contact Management
Controls Audit
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customizable Branding
Customizable Reports
Data Management
Document Management
Document Storage
Email Management
Exception Reporting
FDA Compliance
Feedback Management
Forms Management
HIPAA Compliant
Historical Reporting
Historical Trend Analysis
ISO Compliance
IT Incident Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Investigation Management
Issue Tracking
Keyword Tracking
Mobile Access
Mobile Alerts
Monitoring
OSHA Compliance
OSHA Recordkeeping
Occupational Health Management
Policy Management
Predictive Analytics
Project Management
Quality Assurance
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Subject Profiles
Summary Reports
Tagging
Task Management
Time & Expense Tracking
To-Do List
Trend Analysis
Version Control
Workflow Management
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API
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Assignment Management
Attendance Tracking
Audit Management
Audit Trail
Batch Processing
Case Management
Collaboration Tools
Complaint Management
Compliance Management
Compliance Tracking
Contact Management
Controls Audit
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customizable Branding
Customizable Reports
Data Management
Document Management
Document Storage
Email Management
Exception Reporting
FDA Compliance
Feedback Management
Forms Management
HIPAA Compliant
Historical Reporting
Historical Trend Analysis
ISO Compliance
IT Incident Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Investigation Management
Issue Tracking
Keyword Tracking
Mobile Access
Mobile Alerts
Monitoring
OSHA Compliance
OSHA Recordkeeping
Occupational Health Management
Policy Management
Predictive Analytics
Project Management
Quality Assurance
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Subject Profiles
Summary Reports
Tagging
Task Management
Time & Expense Tracking
To-Do List
Trend Analysis
Version Control
Workflow Management
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i-Sight Feature Reviews

8 reviewers had the following to say about i-Sight's features:

Sara C.

i-Sight Case Management for HR Investigations

2019-03-26

If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 1-10 employees)

Great software

2019-08-19

We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros

i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.

Cons

It's a nice to have if this was a standard feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael M.

i-Sight is a Great Service

2020-11-03

i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting.

Pros

From the beginning, we were able to design a customized version of the software based on our own processes and needs.

Cons

A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 10001+ employees)

Does What it's Supposed to

2018-08-30

Pros

It is very helpful and useful in incident management. A software every company needs.

Cons

Features are very specific and minimal. Hoping for future updates for additional useful features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Catalin M.

Carmeuse Europe decided to use i_Sight after experience in North America.

2016-05-30

+easy to use - very intuitive +good reporting system -low speed when reports are generated -possibility to protect the reports from edit by other users

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed K.

Isabel was very helpful.

2018-06-20

Pros

Easy to use the admin access to add and update fields.

Cons

Sometimes the program runs slower than expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pat G.

We have been with i-Sight since July 2012. They are great and their product is performing as I hope

2016-05-29

If you track it, it can be reported. Ease of use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steven M.

Valfilm USA i-sight Review

2020-09-23

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Pros

We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Cons

We have not found reporting to be helpful yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more