iLobby Reviews

The software is pretty much user friendly and everything is readily available to access both for the Admins and non admins. Helps keep a track of all the visitors in a accurate manner and makes it easier to retrieve their information when necessary.

Couldn't think of any. Had a few issues but the concerned person answered all my questions and/or provided an alternative.

Walks visitors step by step for the check in process. It contacts you by email, phone and text when you have a visitor. We were able to add additional visitor types and customize our check in flows to fit our business needs.

The check in flow can only be customized by the support team. Printer has connection problems randomly and has to be reconnected to work again.

It is Private for the customer, aesy wen they comeback

service, I would like to do some changes by myself

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.

Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.

Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed

Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis.

It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Can be confusing for those no familiar with iPads

The easy of use and how the system allows for customization.

System updates - no heads up about or when system updates are needed.

The best feature is the ease of use. All visitors and vendors have complemented the system and how efficient it is.

The ease of uploading group names for a meeting. the process its a bit complex and requiters to many steps.

iLobby has really helped us streamline our visitors that come to the office. We needed to customize a couple entry fields and I emailed our account rep, he answered within the day and the customizations were done within the day as well!

I would like to see a better ETA for our next device that we are adding. The last package came a day late.

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company.

More time to work on other duties. Guests are impressed with the system.

I do not have a con to report. Thank you,

I liked that we just set it up and it pretty much just did the work on it's own.

Adding members had to do two different steps and in the very beginning was confusing.

iLobby is very easy to set up and use. The app platform sitting on the iPad along with Bluetooth badge printer are frequently complimented on by our visitors. The iLobby staff was very helpful in back end set up and act with a high degree of professionalism

This product and platform meets or exceeds all expectation. There is nothing I can complain about here.

The features of tracking the visitors from when they sign and sign out.

I find at times that the software and printing abilities at the kiosks can be in and out at times causing issues with printing badges.

The software is very easy to use and has a user friendly design. It is quick to train new users.

The only downside to the iLobby product is the price.

Ease of use, user friendly GUI. Really well appreciated by the visitors. Good visibility of the people traffic.

Rare issues with the printer (disconnecting)

Ease of use and the simplicity of the system.

Quality of badge picture. Awkward way of taking the picture. Have seen other products that produce a better quality badge. Probably just need to get a better printer.

Automatic notifications of email and phone.

The printer is not that smart. It only supports Bluetooth and password-only wifi.

Product is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor

the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

I love how customizable it is and the ease of using the product. It is very user friendly.

We have not found any cons up to this point. Everything has been fixed adjusted or changed to accommodate the needs we have.

Easy to use, tracking of customers and the various alerts modes when a visitor arrives.

I do not have any dislikes at this time.

We appreciate the ease of use for our administrators, internal users, and outward customers. The simple interface and management of the application has made our transition to a visitor management system simple.

We would like the ability to further customize the screens for branding purposes; this would include the use of the color templates, integration of new logos, and watermarks.

Easy to implement, saves time for everyone, beneficial in many unexpected arias

No cons were added to this review

What is like most is the easy self check-in process.

Don't like the idea that we on the back in can't give Wifi Passcode.