iLobby Reviews

Pros
Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons
Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

Rating breakdown

Likelihood to recommend: 10/10

Pros
iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons
Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Walks visitors step by step for the check in process. It contacts you by email, phone and text when you have a visitor. We were able to add additional visitor types and customize our check in flows to fit our business needs.

Cons
The check in flow can only be customized by the support team. Printer has connection problems randomly and has to be reconnected to work again.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons
My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Cons
Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

Cons
If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons
The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Cons
Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in

Cons
All positive thus far. No negatives have come to light.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

Cons
I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.

Cons
Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use and configure. The iPad and kiosk looks great in our building entrance.

Cons
With the iPad scanning a license is difficult because the camera is on the back of the iPad.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is

Cons
It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to use and to instruct others on use. Easy to review who has logged in as a visitor.

Cons
Print mechanism fickle. Does not always print a label. We believe it does not print a label for someone logging in again in less than 24 hours. But even accounting for this, printer does not always print out a label.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very easy to use and hosts are notified via email and text which is great.

Cons
Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi.

Rating breakdown

Likelihood to recommend: 10/10

Pros
System is very modern and quick. Its easy to use and we get a lot of compliments.

Cons
Parts of the software were not working correctly upon implementation. We also had a few customizations which were buggy at first. After several rounds of back and forth, things were sorted out but it was frustrating for the start of implementation. Things have been running smooth for almost a year now.

Rating breakdown

Likelihood to recommend: 7/10

Pros
It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.

Cons
Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed

Cons
Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Cons
Can be confusing for those no familiar with iPads

Rating breakdown

Likelihood to recommend: 10/10

Pros
The easy of use and how the system allows for customization.

Cons
System updates - no heads up about or when system updates are needed.

Rating breakdown

Likelihood to recommend: 10/10

Pros
iLobby has really helped us streamline our visitors that come to the office. We needed to customize a couple entry fields and I emailed our account rep, he answered within the day and the customizations were done within the day as well!

Cons
I would like to see a better ETA for our next device that we are adding. The last package came a day late.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Flexibility and willingness to customize the system to our needs. Support for large screens.

Cons
The self help setup is not as easy as some of the other products we tried but its overcome by fast responses to all of our requests.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Cons
Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is great that it's easy to use. The software walks the visitor through the process.

Cons
Troubleshooting when there is an update required is tricky for us as iLobby's Apple ID will not erase from our device. We have to call for the password each time an update is required which is rather tedious.

Rating breakdown

Likelihood to recommend: 7/10

Pros
More time to work on other duties. Guests are impressed with the system.

Cons
I do not have a con to report. Thank you,

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked the integration into our existing system without adding any data to our network.

Cons
There was not much I did not like. I only recommend the option to customize the phone system so that we can redirect the call in number.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It looks good to our stakeholders, it is easy to use, it gives our employees notice when they have a visitor.

Cons
We had an employee leave and during that time, we lost the screwdriver that unlocks the case. It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons
The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked that we just set it up and it pretty much just did the work on it's own.

Cons
Adding members had to do two different steps and in the very beginning was confusing.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Simple and efficient. Addressed all the company concerns related to GDPR.

Cons
I would love a version for Android. I feel that the iOS platform is a limitation.

Rating breakdown

Likelihood to recommend: 9/10

Pros
iLobby is very easy to set up and use. The app platform sitting on the iPad along with Bluetooth badge printer are frequently complimented on by our visitors. The iLobby staff was very helpful in back end set up and act with a high degree of professionalism

Cons
This product and platform meets or exceeds all expectation. There is nothing I can complain about here.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that notifications are sent to the host via multiple devices so that they can be sure to get the message.

Cons
Sometimes the services goes in and out but that might be as a result of our internet connection.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The summary dashboard which provides a clear picture of who is on site and who has been having the most visitors.

Cons
In order to analyze our visitors, we need to export the data which is typically very slow.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The features of tracking the visitors from when they sign and sign out.

Cons
I find at times that the software and printing abilities at the kiosks can be in and out at times causing issues with printing badges.

Rating breakdown

Likelihood to recommend: 7/10

Pros
nobody else has it, it is very fancy and progressive

Cons
it would disconnect from the network on its own and not connect automatically

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use! Looks appealing and fits the theme of our smart factory. Multiply features are available

Cons
For the most part they are no cons for the use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is very easy to use and has a user friendly design. It is quick to train new users.

Cons
The only downside to the iLobby product is the price.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Notifications are very helpful, and the interface looks very nice. Having a database of confidentiality agreements are very convenient.

Cons
No easy way to change mistyped user information. Would be nice to have a way to 'batch' check-in groups of pre-created visitors for specific events where 20+ people need to wait in line to check in.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Having the ability to monitor all my visitors from the online portal is by far the best feature for me. It allows me to keep track of everyone and maintain a safe environment

Cons
I would like to see some intergration involving parcel deliveries. To be notified when a package arrives would assit i. The company running smoother

Rating breakdown

Likelihood to recommend: 10/10

Pros
The cost of the solution is an exceptional value

Cons
The extra cost to develop any additional functionalities. ADFS incompatibility

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use, user friendly GUI. Really well appreciated by the visitors. Good visibility of the people traffic.

Cons
Rare issues with the printer (disconnecting)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use and setup, reliable and support is quick to respond. Updates often to fix bugs.

Cons
No dislikes about the software or hardware

Rating breakdown

Likelihood to recommend: 10/10

Pros
iLobby is very easy to setup and integrates with our environment seamlessly

Cons
Unable to use the label printer with the iPad via Bluetooth.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use and the simplicity of the system.

Cons
Quality of badge picture. Awkward way of taking the picture. Have seen other products that produce a better quality badge. Probably just need to get a better printer.

Rating breakdown

Likelihood to recommend: 9/10

Pros
How easy it is to use and that our guests find it easy to use

Cons
Nothing, I am happy with this product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Automatic notifications of email and phone.

Cons
The printer is not that smart. It only supports Bluetooth and password-only wifi.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Notifications on phone, email and text.

Cons
Ease to change who you are here to see.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is very easy to use and setup

Cons
There really isn't anything that I don't like about this software.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Product is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor

Cons
the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

Rating breakdown

Likelihood to recommend: 10/10

Pros
Plug-and-play solution that provides all the options and features for an efficient visitor management. Easy to roll out to multiple facilities while allowing different configurations in order to meet local requirements. Helpful and quick customer service in case something does not work as planned or when we have questions and ideas.

Cons
It took us a minute to set it up initially (mostly due to our own network connectivity), but it has been running well since.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Best tool to show your meeting room availability based on real time. - Option to book meeting room from device.

Cons
- Should have option to manage 2-3 meeting room (if rooms are adjacent to each other). - User authorization before booking meeting room.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We implemented it once, and didn't have to look into it again :) It is easy to use and automated our visitor logging system. Definitely recommended.

Cons
No comments to add here - it's a simple yet effective visitor logging system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love how customizable it is and the ease of using the product. It is very user friendly.

Cons
We have not found any cons up to this point. Everything has been fixed adjusted or changed to accommodate the needs we have.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is quick, and easy to use. The most important for me is the support after sale and it is really good! Well done, support team!

Cons
Not being able to design our own ID Card.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I enjoy walking into the lobby and being able to greet our guest by their name. The ilobby system has been a great system for us at WestRock.

Cons
ilobby has been a great system to have.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, tracking of customers and the various alerts modes when a visitor arrives.

Cons
I do not have any dislikes at this time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to implement, saves time for everyone, beneficial in many unexpected arias

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of use for visitors Able to see all visitors in all our locations

Cons
Haven't found a con yet! Still working through all of the configurations on how to use it.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We appreciate the ease of use for our administrators, internal users, and outward customers. The simple interface and management of the application has made our transition to a visitor management system simple.

Cons
We would like the ability to further customize the screens for branding purposes; this would include the use of the color templates, integration of new logos, and watermarks.

Rating breakdown

Likelihood to recommend: 7/10

Pros
easy of use, and how straight forward it is.

Cons
some days have a hard time reprinting the badges, seems like it does not want to connect to the printer.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is HIPAA compliant and is tech savvy and cool. It works very well and is easy to use.

Cons
I wish set up would have been easier. It was lengthy.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The fact that visitors can contact their host directly with ease and efficiency.

Cons
We have not had any issues yet except the printer will sometimes fall off the network and not work. However, it is easy to fix.

Rating breakdown

Likelihood to recommend: 10/10