iLobby Reviews

Easy to use and setup, reliable and support is quick to respond. Updates often to fix bugs.

No dislikes about the software or hardware

iLobby is very easy to setup and integrates with our environment seamlessly

Unable to use the label printer with the iPad via Bluetooth.

Ease of use and the simplicity of the system.

Quality of badge picture. Awkward way of taking the picture. Have seen other products that produce a better quality badge. Probably just need to get a better printer.

How easy it is to use and that our guests find it easy to use

Nothing, I am happy with this product.

Automatic notifications of email and phone.

The printer is not that smart. It only supports Bluetooth and password-only wifi.

When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.

The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week. Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store). Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.

Notifications on phone, email and text.

Ease to change who you are here to see.

This software is very easy to use and setup

There really isn't anything that I don't like about this software.

Product is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor

the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

Plug-and-play solution that provides all the options and features for an efficient visitor management. Easy to roll out to multiple facilities while allowing different configurations in order to meet local requirements. Helpful and quick customer service in case something does not work as planned or when we have questions and ideas.

It took us a minute to set it up initially (mostly due to our own network connectivity), but it has been running well since.

We implemented it once, and didn't have to look into it again :) It is easy to use and automated our visitor logging system. Definitely recommended.

No comments to add here - it's a simple yet effective visitor logging system.

I love how customizable it is and the ease of using the product. It is very user friendly.

We have not found any cons up to this point. Everything has been fixed adjusted or changed to accommodate the needs we have.

Love the support! They help us customize as we run into things we need to tweak.

The arrows in the top corner need to be bigger or of a greater contrast. We would like to be able to have two or more hosts chosen by a visitor, not just one.

It is quick, and easy to use. The most important for me is the support after sale and it is really good! Well done, support team!

Not being able to design our own ID Card.

I enjoy walking into the lobby and being able to greet our guest by their name. The ilobby system has been a great system for us at WestRock.

ilobby has been a great system to have.

Easy to use, tracking of customers and the various alerts modes when a visitor arrives.

I do not have any dislikes at this time.

Very easy to use. Easy to manage from an admin level

The only con we currently have is that the evacuation feature does not notify people also by text.

Easy to implement, saves time for everyone, beneficial in many unexpected arias

No cons were added to this review

Ease of use for visitors Able to see all visitors in all our locations

Haven't found a con yet! Still working through all of the configurations on how to use it.

We appreciate the ease of use for our administrators, internal users, and outward customers. The simple interface and management of the application has made our transition to a visitor management system simple.

We would like the ability to further customize the screens for branding purposes; this would include the use of the color templates, integration of new logos, and watermarks.

easy of use, and how straight forward it is.

some days have a hard time reprinting the badges, seems like it does not want to connect to the printer.

It is HIPAA compliant and is tech savvy and cool. It works very well and is easy to use.

I wish set up would have been easier. It was lengthy.

The fact that visitors can contact their host directly with ease and efficiency.

We have not had any issues yet except the printer will sometimes fall off the network and not work. However, it is easy to fix.

It is Private for the customer, aesy wen they comeback

service, I would like to do some changes by myself

What is like most is the easy self check-in process.

Don't like the idea that we on the back in can't give Wifi Passcode.