INSIDE Pricing, Features, Reviews & Comparison of Alternatives


Visual, omni channel customer engagement platform

5.0/5 (2 reviews)

INSIDE overview

INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.

For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.

INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.


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Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 5 other markets, China, Europe, Japan, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Spanish
INSIDE screenshot: INSIDE provides a chat platform for eCommerce businesses to interact with customers and potential leads, with personalized content and response templates Neiman Marcus Powerfront Inside Case Study (3.5 min)INSIDE screenshot: Visitor journeys are displayed in an easy-to-digest and visual format, in order to replicate a physical shop floorINSIDE screenshot: The INSIDE Visual Engagement Platform aims to make it easier for agents to digest informationINSIDE screenshot: Chats can be initiated by automated and targeted messages or by requests sent from clientsINSIDE screenshot: INSIDE visual platforms aim to make it easier for agents to see visitor data such as which browser they're using, how much time they've spent on the website, what's in their cart, and moreINSIDE screenshot: INSIDE can be integrated with Facebook Messenger to reach clients across more platformsINSIDE screenshot: View statistics on agent performance including active chats, new tickets, wait times, and moreINSIDE screenshot: Each agent has a summary page displaying their performance statsINSIDE screenshot: Chats can be accessed from any device using the native mobile apps

INSIDE reviews


Very good
Value for money
Ease of use
Customer support
Kate Ross

Easy, functional & visually engaging

Used daily for 1-2 years
Reviewed 2017-11-29
Review Source: Capterra

Very easy to use A great company to partner with Continually evolving to suit our needs Meets all of our reporting requirements The visualisation makes our agents far more engaged with our customers

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi

Used daily for less than 6 months
Reviewed 2018-04-09
Review Source: Capterra

What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

Minimize review

INSIDE pricing

Starting from
Pricing options
Free trial
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INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

INSIDE features

Activity Tracking
Automatic Notifications
Real Time Data

Activity Dashboard (425 other apps)
Audit Trail (258 other apps)
Compliance Management (290 other apps)
Custom Fields (230 other apps)
Customizable Reporting (340 other apps)
Data Import/Export (315 other apps)
Document Storage (254 other apps)
Inventory Management (309 other apps)
Inventory Tracking (262 other apps)
Invoice Management (235 other apps)
Real Time Reporting (240 other apps)
Reporting & Statistics (371 other apps)
Third Party Integration (305 other apps)
Workflow Management (313 other apps)

Additional information for INSIDE

Key features of INSIDE

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Co-browsing
  • Transfers / routing
  • Agent scheduling
  • Customer experience management
  • Chat functionality
  • Chat
  • Instant messaging
  • Real time notifications
  • Lead capture
  • Lead nurturing
  • Subscriber management
  • CRM integration
  • Automatic notifications
  • Real time data
  • Real time monitoring
  • Customizable templates
  • Activity tracking
  • User activity monitoring
  • Drag & drop interface
  • Filtered views
  • Geotargeting
  • Content management
  • Campaign planning
  • Campaign management
  • Conversion optimization tools
  • Search functionality
  • Full text search
  • Gamification
  • Surveys & feedback
  • Archiving & retention
  • Contact history
  • Summary reports
  • Performance reports
  • Data visualization
  • Social media integration
  • Two-way audio & video
  • Customizable branding
  • Knowledge base
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Uniquely designed console for employees with visual engagement tools rather than a typical text heavy chat dashboard. Customers are displayed as avatars and information is displayed in a 3D live view format to engage users.

Track customer behavior and, with just one click, monitor data including what the customer is looking at, what’s in their cart, and their previous chat history to identify conversion opportunities and connect at the most effective time.

Integrate with Facebook to chat with customers using the messenger service which allows customers to reach out and connect with agents.

Cross sell and upsell products using targeted pop-ups, banners, and timely personalized messages across chat, SMS, Facebook Messenger, video and email.

All chats are archived within the INSIDE database in order to provide downloadable, searchable, and auditable chat histories for each customer or potential lead.