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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based visual AI-powered customer engagement solutions.
Last updated: July 2026
INSIDE Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
A/B Testing
N/A
AI Copilot
N/A
Attribution Modeling
N/A
Birdeye
AI Agents for Multi-Location Brands
Value for money
No pricing info
Starting price
0.2
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
A/B Testing
N/A
Activity Tracking
N/A
Attribution Modeling
N/A
Text
AI-powered support that turns every chat into revenue.
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
AI Summarization
N/A
Top Features
Attribution Modeling
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
A/B Testing
N/A
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
A/B Testing
N/A
Alerts/Escalation
N/A
Attribution Modeling
N/A
0.5
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
API
N/A
Attribution Modeling
N/A
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
AI Copilot
5/5
Autoresponders
5/5
Top Features
A/B Testing
N/A
Access Controls/Permissions
N/A
Attribution Modeling
N/A
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
A/B Testing
N/A
Attribution Modeling
N/A
0.1
Value for money
Starting price
Functionality
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Automated Routing
5/5
Top Features
A/B Testing
N/A
Access Controls/Permissions
N/A
Attribution Modeling
N/A
0.4
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
A/B Testing
N/A
API
N/A
Attribution Modeling
N/A
0.2
Value for money
Starting price
0.1
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
A/B Testing
N/A
Access Controls/Permissions
N/A
Activity Tracking
N/A
0.1
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Attribution Modeling
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
A/B Testing
N/A
Activity Dashboard
N/A
AI/Machine Learning
N/A
0.4
Value for money
Starting price
0.3
Functionality
Canned Responses
4.5/5
API
4.4/5
AI/Machine Learning
4.2/5
Top Features
A/B Testing
N/A
Access Controls/Permissions
N/A
Activity Tracking
N/A
0.6
Value for money
Starting price
0.1
Functionality
Activity Tracking
4/5
Advocate Management
4/5
Activity/News Feed
N/A
Top Features
Alerts/Escalation
N/A
Alerts/Notifications
N/A
API
N/A
0.1
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Communication Management
4.5/5
Alerts/Notifications
4.3/5
Top Features
A/B Testing
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
0.4
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
4.2/5
Ad hoc Query
N/A
Ad hoc Reporting
N/A
Top Features
API
N/A
Attribution Modeling
N/A
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Agent Interface
N/A
Auto-Dialer
N/A
Top Features
A/B Testing
N/A
Attribution Modeling
N/A
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
AI Copilot
5/5
Agent Interface
N/A
Auto-Dialer
N/A
Top Features
A/B Testing
N/A
Attribution Modeling
N/A
0.3
Value for money
Starting price
0.1
Functionality
Automated Responses
N/A
Canned Responses
N/A
Chatbot
N/A
Top Features
A/B Testing
N/A
AI Copilot
N/A
Alerts/Notifications
N/A