MEX Pricing, Features, Reviews & Comparison of Alternatives

MEX

Computerized maintenance management system (CMMS)

4.36/5 (53 reviews)

MEX overview

What is MEX?

MEX is a computerized maintenance management system (CMMS) which enables users to manage preventative maintenance on their equipment and assets, with maintenance scheduling, automated work order creation, job tracking, equipment readings, reporting, and more.

MEX’s built-in asset register allows users to record information on all assets and locations, including account codes, purchase details, supplier, warranty information, previous asset locations, and more. Full work histories can be documented, with last service dates and readings, any spare parts used when repairing the asset, and any outstanding work to be completed. Users can also create any number of custom fields to record additional information. Minimal information can be recorded in MEX during setup, with users able to return to asset records and fill in more details at a later date.

Work orders can be created manually by users, for maintenance requests, or their creation can be automated through preventative maintenance scheduling. Users define the frequency at which maintenance is required for assets, based either on usage or time, and MEX automatically generates work orders according to this schedule. Work orders can be used to record as much or as little information as desired, with users able to record only essential information to reduce the time spent at the computer, or plan and document every detail including tasks, manpower, spare parts, tools, instructions, procedures, dates, and more.
www.mex.com.au

Pricing

Starting from
$2390
Pricing options
Free trial
One time license
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Europe, Japan and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), French, German and 9 other languages, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish, Thai
MEX screenshot: Take MEX on the road with the MEX iOS CMMS App. Allowing your service technicians to continue to effectively maintain your equipment.MEX Turns 25MEX screenshot: Customizable reports and KPIs give users the visibility and reporting functionality they need to meet management objectivesMEX screenshot: The main menu of the MEX Maintenance SoftwareMEX screenshot: Capture all asset information and store in the one central and comprehensive asset registerMEX screenshot: Schedule preventative maintenance tasksMEX screenshot: Over 200 statutory reportsMEX screenshot: Capture work done on assets in detailMEX Maintenance Software

MEX reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.4
  4.7
philip mcardle

MEX Maintenance Review

Used daily for 2+ years
Reviewed 2019-03-13
Review Source: Capterra

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros
MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons
Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Response from MEX


Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Forbes

MEX = KISS Value for money.

Used daily for 2+ years
Reviewed 2019-06-02
Review Source: Software Advice

This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.

Pros
Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).

Cons
Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.

Response from MEX


Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Paul Martin

MEX at Golden Bay Cement

Used daily for 2+ years
Reviewed 2019-10-16
Review Source: Capterra

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Pros
The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Cons
GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Response from MEX


Hi Paul,
Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Craig Hollibone

MEX User Review

Used daily for 6-12 months
Reviewed 2020-04-30
Review Source: Capterra

Great system, easy to use and very user friendly In my previous role I used Mainpac and the difference between the 2 systems is chalk & cheese, MEX is the better system by far in my eyes

Pros
I used MEX some years ago when it was first being introduced and found it to be really easy to use back then. I am now using the product on a daily basis to manage multiple sites for all of their Maintenance needs from Preventative Maintenance to Purchasing the system has a lot to offer. The reports available in MEX allow

Cons
I dont really have any problems or dislikes with the system, anything I'm unsure about only requires a quick phone call to MEX to assist in helping me sort this out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Martin Utschig

An awesome easy to use maintenance system

Used daily for 2+ years
Reviewed 2019-06-25
Review Source: Capterra

very good

Pros
Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing

Cons
No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.

Response from MEX


Hi Martin,

Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it!

Kind Regards,
The MEX Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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MEX pricing

Starting from
$2390
Pricing options
Free trial
One time license
View Pricing Plans

Price quotes are available on request.

MEX features

API
Activity Dashboard
Automatic Notifications
Customizable Reporting
Document Management
Document Storage
Inventory Management
Inventory Tracking
Real Time Data
Reporting & Statistics

Activity Tracking (323 other apps)
Audit Trail (307 other apps)
Auditing (354 other apps)
Billing & Invoicing (291 other apps)
Compliance Management (372 other apps)
Data Import/Export (380 other apps)
Monitoring (295 other apps)
Real Time Reporting (285 other apps)
Third Party Integration (410 other apps)
Workflow Management (409 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for MEX

Key features of MEX

  • Asset register
  • Custom fields
  • Preventative maintenance scheduling
  • Work order creation
  • Periodic work orders
  • Time-based & usage-based frequency schedules
  • Work history tracking
  • Control files
  • Custom rules
  • Equipment readings
  • Reporting & analytics
  • Predefined & custom reports
  • Timesheets
  • Electronic timecards
  • Spare part tracking
  • Purchasing
  • Requisitions
  • Parts catalogue
  • Job tracking
  • Planning calendar
  • Inventory Management
  • Request Management
View All Features

Benefits

Preventative maintenance scheduling can be automated according to both usage-based and time-based frequency schedules, such as every quarter, every 100 hours, or every 10000km.

Work orders can be created manually, or automatically according to routine maintenance schedule periods, and used to record as much or as little information as required, including the asset involved, job instructions, required materials and spare parts, tools, labor requirements, tasks, procedures, and more.

More than 230 standard reports are included in MEX, and users can also create custom reports using the built-in Report Designer.

The Stores add-on module allows users to track all spare parts, and offers purchasing and requisitions management and a full parts catalogue.

Employee working hours can be logged through the inbuilt electronic timecard system and timesheets.