MEX Maintenance Reviews - Pros & Cons, Ratings & more

Limble

MaintainX

eWorkOrders CMMS

IBM Maximo Application Suite

MEX Mobile allows users to manage maintenance and Work Orders on-the-go. Providing quick and centralised access to crucial Asset information, enabling field workers to prioritise and raise Work Orders on the spot. Sync your Assets and Work Orders and get on with the job.

MEX Maintenance

Android

Linux

Web-based

Windows

iPad

iPhone

Operational Excellence Systems Specialist

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive.

Maintenance Manager

Integration into other business systems seamless. Support excellent not only software issue related but good training support.

Maintenance Planner

So far it has been very pleasant as the support chat team have gone above and beyond to assist me and to help me out.

Senior Functional Business Analyst

GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that.

Asset Management Systems Administrator

It is easy to understand and has a good amount of functionality without being too complicated.

We have been using the Mex System for some time and it is real easy to use. It has help managing our plant and equipment easier and more cost effective.

Fairly intuitive and user friendly with friendly and knowledgeable tech support.

Project Manager

I have found MEX to be confusing at times compared to other systems that I have used.

Systems Support Super User

It is very quick & easy to write jobs and link them to assets, and then copy and adjust them for similar jobs.

MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.

Service Desk Officer

Unable to alter details included or not included on Work Order form (may be user fault on our end).

My overall experience with MEX so far is that it is becoming interesting and exiting doing data entries and testing.

The different portals interact really well and you can navigate through different areas with ease.

I deal with suppliers from various industries every day. MEX is one of the most proactive companies for service and support I have ever dealt with.

EAM Consultant

It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.

Integration has proven difficult and there are still issues to be dealt with.

I used MEX some years ago when it was first being introduced and found it to be really easy to use back then.

Assets and Maintenance Support Officer

Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.

FleetMEX

On Key

I like MEX But ı couldnt sell anybody.If ı have any chance again ,ı will try selling and demostration.

MEX evaluation 

It is a good piece of software but really needs an overhaul on its user interface

Edge Review

So far it has been very pleasant as the support chat team have gone above and beyond to assist me and to help me out. amazing

MEX Review

Hi Daryl,

It is awesome to hear about your MEX experience. Support and customer service is part of our culture at MEX, so it is really good to hear that you have received a high level of support. Regarding your comment about customisations, our Support Team will contact you to look into this further. 

Multicap Maintenance MEX Review

Hi Peita,
Thank you for your great review of MEX, it is greatly appreciated. Good Customer Service is one of our main priorities so we are really happy to hear that we have achieved this goal with you. Also thank you for your points about customising the system we will take that on board. Do note MEX can be linked with finance systems so if you are interested please get in touch with us.  

This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.

MEX  = KISS Value for money.

Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money.  A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!


The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations. 

Mex Administrator

Hi Barry,
Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it!

Great. Excellent support and training also. 

Easy & Responsive software to use

Hi Aneka, 
Thanks so much for your 5 star review! We really appreciate your feedback and glad to hear you find MEX easy to use with great support and training to back it up. Thank you again for taking the time to review MEX. 

Well structured and user friendly product, very good for contractor compliance and control of costs at site
Stores module in particular is powerful and very easy to use

Jamestrong Packaging Australia / New Zealand Online Training Review

Thanks for leaving us a review Ray! We really appreciate hearing about your positive experience with MEX Training and using the system over the years. 

Casella Family Brands initiated the use of Mex in 2007  "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.              

Casella Mex Casella

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately) 
We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's) 
However, when good information is input consistently, fairly consistent results are output. 

Good but...

Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Easy to use system. Great support and service

Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. 

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. 

Thanks again for the great review Leah.

Kind Regards
The MEX Team.


Great system, easy to use and very user friendly
In my previous role I used Mainpac and the difference between the 2 systems is chalk & cheese, MEX is the better system by far in my eyes

MEX User Review

Hi Craig, 

Thanks so much for your positive review! Your support is greatly appreciated and we are so happy to hear that you find the system so easy to use. Thanks again for your high review of MEX, we really appreciate it! 

Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now.

Software enables me to work efficiently and effectively.

Hi Viniana,
Thanks so much for the glowing review. It sounds like you are getting a lot out of the MEX system, which is really great to hear! The main goal of MEX is to provide an easy to use system to enable our customers to manage their maintenance efficiently and effectively. We are really pleased to hear that we have reached this goal with you. Thank you again for providing your feedback, it is greatly appreciated. 

Easy to navigate system with lots of features and capabilities. 

Hi Adrian,
Thanks so much for taking the time to share your experience with the MEX system. It is great to hear that you find the system easy to navigate with quick customer support and training tools. With your points on speed and performance, our friendly Support Team will be in contact shortly to sort this out asap. Thanks again for sharing your MEX experience. 

So far it is a very accessible and easy program to use, it covers a wide range of functions

Review for MEX

Hi Jasmin,
Thanks so much for taking the time to review our software. We are always looking for ways to streamline the user experience, so thanks for your comments on the God Mode feature, Timesheets and a Chat Tool. These suggestions have been passed onto our development team so we can further enhance your experience with MEX. Thank you again for sharing your feedback, we love hearing when our customers make MEX their own!

Kind Regards,
The MEX Team

Barcoding in MEX

Hi David,

Thank you very much for such a great review! We are so pleased to hear that MEX has had such a positive effect on your business. It is great to hear about our customer success stories so thanks again for sharing it.


We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes.  I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Good, fit for purpose CMMS

Hi Malcom,

Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help.

Thanks again for the review.

Kind regards
The MEX Team.


I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.   

Masonic Care MEX Review

Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability.  One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.  

Great Product, great capabilities, would like a complete manual to be available for referencing.
Online support fast, friendly, knowledgeable and on point.

MEX Store Module

Hi Jo,

Thank you for sharing your feedback, both positive and constructive. It is good to hear that you find MEX to be a great product with great capabilities and support. In regards to a complete manual we do have a comprehensive online user guide or you are always welcome to contact our support team who are more than happy to help. A member of our support team will be in touch shortly to assist you. Thank you for again for your review  we really appreciate it. 

MEX Maintenance Review

Hi Jasmine,
Thanks so much for your 5 star review - it made our day! We are very glad to hear that you've had a great experience with our Support Team. Our guys are always happy to help so if you need anything further please do not hesitate to contact them. 


Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.
Overwhelmingly, MEX delivers. 
Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.
You have to go a long way to beat this overall package.

MEX CMMS System Review - Long Term User.

Hi Daren,

Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside.

Kind regards, 
The MEX Team


Keller MEX System

Hi Grace,
Thank you so much for your 5 star review! We are really pleased to hear about your great experience with the MEX System. Looking forward to keep working with you in the future.

Marvelous- this is because, working with MEX make my work very easy and finish up is great

Mex Review

Hi Patience,
Thanks for your positive review of the MEX system! It is really great to hear that you find it interesting and makes your work easier.


2 day introduction to MEX

Hi Glenn,

The team here at MEX are thrilled to hear such good feedback, thank you for sharing your experience with the system. We really appreciate hearing from our customers and are all about making things easier so it is great to hear that you found the Training Course easy to follow as well as the software itself. If you need anything at all, our support staff are always on hand. 

We are still in the testing phase,
but i have a feeling that this is going to ease most of my work load.



Awsome

Hi Mosese,
Thank you for leaving such a great review of MEX. Mobility and versatility is a main goal of ours here at MEX, so we are pleased to hear that the web based system helps you. Thanks, once again, for your kind words we really appreciate it!


MEX Maintenance Reviews (2025)

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