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Retail & Consignment Point of Sale System

(3)

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Ricochet Pricing

Pricing overview

Value for money rating

4.8

/5

115

Price starts from

159

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Ricochet POS - $159/month or $1599/year (billed annually)

What users say

The cost is very affordable and is the best i found during my research. Once you decide to use it, be sure to contact them for advice on components to choose.
Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them.

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Reviewers who mentioned pricing said:

SM
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Stephanie M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to Use and Outstanding Customer Support

Reviewed 9 years ago

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports...

Pros

No pros were added to this review

Cons

No cons were added to this review

JM
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Jordie M.

Furniture, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software and great value

Reviewed 5 years ago

Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.

Pros

Consignor access, webstore, good reporting options

Cons

No debit option for type of payment in checkout No way of adding booth rental deductions

Vendor response

Thanks for the review, Jordie! Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors. We're super glad to have West Coast Resale on board with us!

CC
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Carey C.

Retail, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Consignment Software

Reviewed 5 years ago

We really like the software and have been impressed with the company and the support.

Pros

Easy to use, pretty self-explanatory. Customer service is always helpful and spot on. In the time we've used it, they've improved and updated the software pretty regularly. Looking forward to more integration with Quicken, as they've said would be coming. I would like full inventory integration. Overall, really good value for the money.

Cons

A little glitchy on the rare occasion - sometimes it does not work as expected. But it is pretty rare. I know that it was originally designed for large item consignment (furniture) and they've improved the functionality for smaller item consignment, but there are still a few things that could be improved in that area.

Vendor response

Thanks, Carey! We are always doing our best to improve the software and are glad that it is working better for your needs.

LA
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Lily A.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Ricochet Review

Reviewed 5 years ago

Good

Pros

I like the ease of use and the simplicity. The customer support is also good.

Cons

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like. You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account. Also the notes window sometimes take 2 tries before it will save.

Vendor response

Thanks for the feedback, Lily! We'll explore some of these bugs and struggles you're having with inventory and consignors. Hopefully, getting things sorted quickly!

mg
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michelle g.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Consignment Software

Reviewed 5 years ago

Our experience is fantastic and I love that they make themselves available to us any time.

Pros

Easy to use and great customer service.

Cons

not being able to do intake and price in a list and remove items to donate or picked-up.

Vendor response

Thanks for the glowing review, Michelle! Good news! Bulk status updates are VERY HIGH on our development timeline right now and expected to be added in early 2020. We'll keep you updated!

rt
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rebecca t.

Furniture, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome software system

Reviewed 5 years ago

The customer service is amazing

Pros

The price! It was a great value and a lot less money then other systems

Cons

Didn’t automatically take out cc fee for vendor accounts

Vendor response

Thanks, Rebecca! We're glad you see so much value in Ricochet!

KH
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Kristi H.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A User Friendly Software with Exceptional Customer Support

Reviewed 5 years ago

We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Pros

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly...

Cons

There are some features and capabilities we hope to see in the future.

Vendor response

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.

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Gary M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not Just Consignment Software - A solution.

Reviewed 5 years ago

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Vendor response

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

HR
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Heather R.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Consignment System Out There!

Reviewed 5 years ago

It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.

Pros

I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.

Cons

There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!

Vendor response

Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!

BH
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Brianna H.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LOVE Ricochet Consignment Software

Reviewed 5 years ago
Pros

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of...

Cons

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Vendor response

Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long. Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.

AD
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Alisa D.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ricochet Software Praise

Reviewed 5 years ago

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Pros

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Cons

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Vendor response

Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!

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Monica G.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Choice

Reviewed 5 years ago

The software overall is amazing! The representatives are extremely professional and helpful. I plan on using Ricochet Consignment Software for many more years.

Pros

I like the convenience and functionality, Having access to the software anywhere helps eliminate any errors or miscalculations.

Cons

Cost and ease of use. As a small business owner, it's an investment to maintain. I new updates have helped with making it easier to use. However, there are a few areas of concern like searching.

Vendor response

Thank you, Monica! We'll pass on the love to our support team.

MU
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Mark U.

Retail, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Could be a lot better

Reviewed a year ago

If I had my way I would look for an alternative.

Pros

the inventory management, having the app on the phone and on the computer

Cons

1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password...

EH
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Elizabeth H.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 5 years ago

This system helps me tremendously with my productivity and keeping track of so many important things.

Pros

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

Cons

I cannot put in the cost of an item after it has sold.

Vendor response

Thanks for the review, Elizabeth! Glad we can keep Bibbidi Bobbidi efficient and productive!

KF
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Keith F.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great software and support

Reviewed 7 years ago
Pros

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

Cons

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

DJ
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Darla J.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ricochet user

Reviewed 5 years ago
Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Vendor response

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

mk
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mary k.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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consignment software

Reviewed 9 years ago

i chose ricochet consignment software initially for ease of use but also because there was always assistance if i had any problems or questions. i loved the program. now it has been updated and has more efficient ways to navigate the system. i love everything about it. being able to get into an account, view inventory, add or delete. it is all so easy. the only thing i do not like about the software...

Pros

No pros were added to this review

Cons

No cons were added to this review

JT
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Joanne T.

Furniture, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bargain

Reviewed 5 years ago

[SENSITIVE CONTENT HIDDEN] has been brilliant so patient with me!

Pros

I think it’s a bargain for what you get!

Cons

I don’t like that you can’t change the amount that is owed to the consignee after the sale

Vendor response

Thanks for the five stars, Joanne!

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Kenneth S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing all in one consignment software that would beneficial to any consignment store!

Reviewed 6 years ago
Pros

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

Cons

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.