Ricochet Reviews

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Thanks for the 5 stars, Tammy! We're so glad to have Craft Connection on board and enjoying the software! In regards to consignor reporting, we have plans for a serious expansion later this year. We'll keep you updated!

It's a very user-friendly program that makes training a new person easy

No cash drawer module to help count the cash drawer It needs a way to make a store purchase without going on the books I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts Too many clicks to get a receipt Needs a daily Consignor report Needs a build a custom report function

Thanks for the feedback, Randy! Deeper cash counting and balancing is something we have high on our priority list. Same with some deeper reporting. Glad you're having a good experience with Ricochet so far!

No pros were added to this review

No cons were added to this review

Consignor access, webstore, good reporting options

No debit option for type of payment in checkout No way of adding booth rental deductions

Thanks for the review, Jordie! Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors. We're super glad to have West Coast Resale on board with us!

Hands down best consignment software we have used.

Not much.... I love it and all of my consignors.

No complaints! Thanks, Jennifer!

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing! Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled...

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The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly. The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

Thanks for the review, Lisa! We love to hear that both consignors and stores get to have an excellent experience with Ricochet. Please reach out to us if you are still struggling with that label printer. We can give it another shot.

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Thanks for the wonderful review, Chris! Super glad to have Ten Pin on board with us! We will pass on the love to our customer support team. They will be happy to hear the praise.

Easy to use, pretty self-explanatory. Customer service is always helpful and spot on. In the time we've used it, they've improved and updated the software pretty regularly. Looking forward to more integration with Quicken, as they've said would be coming. I would like full inventory integration. Overall, really good value for the money.

A little glitchy on the rare occasion - sometimes it does not work as expected. But it is pretty rare. I know that it was originally designed for large item consignment (furniture) and they've improved the functionality for smaller item consignment, but there are still a few things that could be improved in that area.

Thanks, Carey! We are always doing our best to improve the software and are glad that it is working better for your needs.

24/7 access to all the accounts easy setup multi vendor friendly easy to navigate excellent technical support

the colors display. but not a deal breaker.

Woah! A perfect 5-stars! Thanks, Karla!

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

Thanks for the review, Lisa! We're glad it's so easy to train your staff on. That's a great thing to hear. Regarding reporting, we have been meeting internally about how we want to expand the reporting section. It will be a pretty serious update. We'll keep you updated.

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to. The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

I honestly have had no problems at all. The program fits all our needs.

Whoo! Thanks, Robbie! We're so glad Ricochet is working out so perfectly for your gallery!

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

Thanks, Madeleine! Making changes to the software is always a back and forth struggle between adding, taking away, and refining features. We're so glad you're on board!

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Theres not much I did not like! It was all great

Thanks for the wonderful review, Germaine! And thanks for recommending us to those just starting out as well!

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Thanks, Sommer! You've been around with us for a while, so your store has definitely seen a lot of changes. Fortunately, most of our updates for the near future are focused on fine-tuning the software and not doing major overhauls.

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

Thanks, Bryan! We're working closely with some great BI tools to influence and direct our upcoming reporting features. We'll keep everyone in the loop as things progress.

I like the ease of use and the simplicity. The customer support is also good.

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like. You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account. Also the notes window sometimes take 2 tries before it will save.

Thanks for the feedback, Lily! We'll explore some of these bugs and struggles you're having with inventory and consignors. Hopefully, getting things sorted quickly!

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

I really dont have any qualms about the soft wear at this point.

Thanks, Amie! We're so glad you've enjoyed Ricochet for so long!

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Wish there was more reports available regarding inventory

Thanks for the review, John! Reports are definitely a point of feedback we are working carefully on this year. Stay tuned as we keep making updates.

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

Thanks for the 5 stars, Travis! Your shipping situation is particularly tricky! We may have some online shipping integrations coming up soon that might be able to help.

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Thanks for the 5-stars, Judd! Regularly communicating and informing our customers on what we are building and working on is a big goal of ours! Thanks so much for recognizing that!

The easy of communicating with the company when I run into a snag.

There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

Thanks for the 5 stars, Kathryn! Bulk status updating is very high on our development list and schedule to get built out in Q1 of 2020. So keep an eye out for that!

The fact that the inventory is easy to use. Also ease and functionality of then POS

Not nearly enough customizable reports. Need quite a bit more options there

Thanks for the feedback, Brandon. One of the largest priorities over the next couple of development cycles is how to improve and overhaul the reporting system. Stay tuned!

Multi-Level Users Ability to offer vendors there own login Easy reporting East Payment reconsiliation

Some inventory adding functions are a little clunky

Thanks for the review, Steve! We will pass on the appreciation to our customer support staff!

I DID like that we could do individual reports for our clients (both inventory and sales).

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

Thanks for the honest feedback, Gary. Sorry, you're having a rough time with the latest updates. We'll have to reach out and get more details so we can make sure you're having a better experience.

Ricochet is easy to use and makes every transaction a breeze.

Nothing I can think of it! The overall experience is simple and makes total sense.

Awesome! Thanks for the review, Jack!