Ricochet Reviews

* Ease of Use * Intuitive * As a vendor, entering inventory data is easy and intuitive * As an admin, going in and correcting errors is fairly easy * As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually * The ability to fully customize reports to pull the specific data that I need

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Wish there was more reports available regarding inventory

Thanks for the review, John! Reports are definitely a point of feedback we are working carefully on this year. Stay tuned as we keep making updates.

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN] a lot early on and then [SENSITIVE CONTENT HIDDEN] . They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Thanks for the 5 stars, Hannah! Our team is always so happy to work with you when problems arise. We'll pass on the love to the rest of the team.

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

Thanks for the 5 stars, Travis! Your shipping situation is particularly tricky! We may have some online shipping integrations coming up soon that might be able to help.

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc. More customize able reports Employee time clock

Thanks for the view and feedback, Melinda! Deeper reporting is definitely on our list of features this next development cycle.

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

Consignor access, webstore, good reporting options

No debit option for type of payment in checkout No way of adding booth rental deductions

Thanks for the review, Jordie! Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors. We're super glad to have West Coast Resale on board with us!

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Thanks for the 5-stars, Judd! Regularly communicating and informing our customers on what we are building and working on is a big goal of ours! Thanks so much for recognizing that!

easy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help

renewal fees each year...but dont think that counts as "least like"

Your review... love love love! Thanks for the 5-stars, Kim. We'll pass on the praise to the customer support team.

The easy of communicating with the company when I run into a snag.

There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

Thanks for the 5 stars, Kathryn! Bulk status updating is very high on our development list and schedule to get built out in Q1 of 2020. So keep an eye out for that!

Perfect functionality for consignment and vendor base shops.

Would like to be able to delete things rather than just archive.

5-stars! Thanks, Nadine! If you want, you can permanently delete items after you archive them. It's just a two-step process so users don't accidentally delete something permanently.

Easy to use and great customer service.

not being able to do intake and price in a list and remove items to donate or picked-up.

Thanks for the glowing review, Michelle! Good news! Bulk status updates are VERY HIGH on our development timeline right now and expected to be added in early 2020. We'll keep you updated!

The fact that the inventory is easy to use. Also ease and functionality of then POS

Not nearly enough customizable reports. Need quite a bit more options there

Thanks for the feedback, Brandon. One of the largest priorities over the next couple of development cycles is how to improve and overhaul the reporting system. Stay tuned!

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

Fast, easy to look up items, great month end reporting

Need consigned to be able to delete items

Thanks for the review, Kim! Straight 5-stars!

Multi-Level Users Ability to offer vendors there own login Easy reporting East Payment reconsiliation

Some inventory adding functions are a little clunky

Thanks for the review, Steve! We will pass on the appreciation to our customer support staff!

It is very easy to use. Excited to start selling online through Ricochet.

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.

Thanks for the 5-star review and feedback, Sean!

The price! It was a great value and a lot less money then other systems

Didn’t automatically take out cc fee for vendor accounts

Thanks, Rebecca! We're glad you see so much value in Ricochet!

I DID like that we could do individual reports for our clients (both inventory and sales).

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

Thanks for the honest feedback, Gary. Sorry, you're having a rough time with the latest updates. We'll have to reach out and get more details so we can make sure you're having a better experience.

Very easy to use. I like the fact if I wanted to do consignment s I can with this Softwear.

The steps it take to do a sale. It should take Know more than three steps.

Thanks for the feedback, Jodi! We're always trying to make things more efficient. We will take a look at the POS screen and see if there are more ways we can streamline things.

Ease of use for logging and tracking sales

I can’t think of anything negative about this software

Party on, Trina! Thanks for the 5-stars!

Ricochet is easy to use and makes every transaction a breeze.

Nothing I can think of it! The overall experience is simple and makes total sense.

Awesome! Thanks for the review, Jack!

Being able to use this either at the register or on my phone when on the go.

Some discounts would come up incorrect and consigned discounts were always wrong.

Thanks, Mai! We'll have to reach out to see where the conflict is in your discounting system. Glad you're loving the mobility of the platform.

Vendor logins with ability to input inventory and monitor sales/payout ease of use cloud based - so not backups needed.

not a lot of customization available does not track tax on sales for vendor payouts

Thanks for the 5 stars and feedback, Laura! We're super happy to have The Artisan Boutique on board with us.

Easy to learn and easy to use. Ricochet Consignment Software has helped Buy Goods For Less bring everything together in one system. When we have a question they are there to help. Great service

I wish the that the print was larger in the inventory list.

Thanks, Linda! We are so glad to have Buy Goods For Less on board with us.