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ServiceNow Field Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scheduling software for field service managers
Table of Contents
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ServiceNow Field Service Management - 2026 Pricing, Features, Reviews & Alternatives
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ServiceNow Field Service Management overview
What is ServiceNow Field Service Management?
ServiceNow Field Service Management is a scheduling software designed to help businesses automatically schedule and manage field service tasks. The platform offers a dispatcher workspace module, which enables managers to distribute tasks among agents based on geographical locations, skills, and availability.
Administrators can utilize the virtual agent module to automate real-time communications with clients on a unified interface. ServiceNow Field Service Management allows technicians to update task-related details including travel time, completion status, and work time using mobile devices. Supervisors can also accept or reject tasks, assess scorecards, and gain insights into operational records on a centralized dashboard.
ServiceNow Field Service Management lets dispatchers view and prioritize open work orders according to service level agreements (SLAs) contractual terms. Operators can also visualize data across field service performances such as mean time to resolve work orders and ongoing trends.
Starting price
per year
Alternatives
with better value for money
ServiceNow Field Service Management’s user interface
ServiceNow Field Service Management reviews
Overall rating
4.2
/5
6
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
5
0
0
0
ServiceNow Field Service Management's key features
Most critical features, based on insights from ServiceNow Field Service Management users:
All ServiceNow Field Service Management features
Features rating:
ServiceNow Field Service Management alternatives
ServiceNow Field Service Management
Starting from
100
Per year
Kickserv
Starting from
60
Per month
ServiceM8
Starting from
0
Per month
ServiceWorks
Starting from
948
Per year
ServiceNow Field Service Management pricing
Value for money rating:
Starting from
100
Per year
Flat Rate
User opinions about ServiceNow Field Service Management price and value
Value for money rating:
ServiceNow Field Service Management integrations (5)
Top integrations
ServiceNow Field Service Management support options
Typical customers
Platforms supported
Support options
Training options
ServiceNow Field Service Management FAQs
ServiceNow Field Service Management has the following pricing plans:
Starting from: $100.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of ServiceNow Field Service Management?
ServiceNow Field Service Management has the following typical customers:
Large Enterprises
Q. What languages does ServiceNow Field Service Management support?
ServiceNow Field Service Management supports the following languages:
English
Q. Does ServiceNow Field Service Management support mobile devices?
ServiceNow Field Service Management supports the following devices:
Android, iPad, iPhone
Q. Does ServiceNow Field Service Management offer an API?
No, ServiceNow Field Service Management does not have an API available.
Q. What level of support does ServiceNow Field Service Management offer?
ServiceNow Field Service Management offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Knowledge Base