ShipHawk Pricing, Features, Reviews & Comparison of Alternatives

ShipHawk

Ship smarter, better, faster, cheaper.

4.88/5 (8 reviews)

ShipHawk overview

What is ShipHawk?

ShipHawk is a multi-carrier shipping software for high volume retailers, manufacturers, distributers and asset-based 3PLs (shippers). The platform is ideal for shippers with $500K or more in annual shipping spend looking to reduce shipping spend. ShipHawk allows customers to effectively select the right carriers and services during order fulfillment while using technology to eliminate manual tasks and inefficient processes.
shiphawk.com

Pricing

Starting from
$12000/year
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ShipHawk screenshot: Dashboard provides real-time view of shipping operation, carrier performance and today's tasks.The Power of All-In-One | ShipHawkShipHawk screenshot: Add carriers (parcel, LTL, brokers) you know and trust.ShipHawk screenshot: Order manager allows batch processing, access to order and shipment details.ShipHawk screenshot: Order details page, pack-verify, shipping document and label printingShipHawk screenshot: Supports blind shipments, custom packing slips, unique print formats

ShipHawk reviews

Excellent
7

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  4.9
  5.0
Joshua Hudner

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros
ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons
There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Adam Smith

Streamlined out shipping

Used daily for 6-12 months
Reviewed 2019-12-03
Review Source: Capterra

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Pros
This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful. User interface is simple, but very effective. Searching for orders is easier than our previous system (UPS World Ship). We are very happy with Shiphawk!

Cons
Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Carl Burhop

Great Company!

Reviewed 2016-03-24
Review Source: Capterra

ShipHawk's customer service is great and they get the job done right!

Response from ShipHawk


Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

Rating breakdown

Ease of use
Customer support

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Michelle Pizzo

Revolutionize how you ship

Used daily for 6-12 months
Reviewed 2018-09-18
Review Source: Capterra

Pros
Easy to use and simplifies your business

Cons
They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marlise Soto

They make it easy!

Reviewed 2016-03-18
Review Source: Capterra

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Response from ShipHawk


Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Rating breakdown

Ease of use
Customer support

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ShipHawk pricing

Starting from
$12000/year
Pricing options
Subscription
View Pricing Plans

ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

ShipHawk features

API
Activity Dashboard
Activity Tracking
Document Storage

Audit Trail (306 other apps)
Auditing (353 other apps)
Automatic Notifications (508 other apps)
Billing & Invoicing (291 other apps)
Compliance Management (370 other apps)
Customizable Reporting (400 other apps)
Data Import/Export (380 other apps)
Document Management (302 other apps)
Inventory Management (408 other apps)
Inventory Tracking (322 other apps)
Monitoring (293 other apps)
Real Time Data (332 other apps)
Real Time Reporting (284 other apps)
Reporting & Statistics (498 other apps)
Third Party Integration (409 other apps)
Workflow Management (409 other apps)

Videos and tutorials

Additional information for ShipHawk

Key features of ShipHawk

  • Air shipping
  • Bills of lading
  • Booking
  • Cost calculations
  • Document management
  • Freight shipping
  • Ground shipping
  • LTL management
  • Multi-modal
  • Parcel shipping
  • Shipment tracking
  • Warehouse management
  • Freight rating
  • Decision support
  • Rate management
  • Waybills
  • LTL management
  • Quotes / estimates
  • Network of over 200 delivery options
  • Activate personalized negotiated rates
  • Shipping details
  • Optional accessorials and insurance
  • Dashboard
  • API
  • Best carrier recommendations
  • Automatic rate selection
  • Label generation
  • Automated booking & dispatch
  • Real-time status updates
  • Document creation
  • Reconciliation
  • Historical shipping data
  • Carrier performance
  • RESTful API, available at http://docs.shiphawk.com
View All Features

Benefits

Supports parcel, LTL, first and final mile services.
Robust cost controls allow control over rates displayed to customers.
Business rules allow optimal carrier, service and warehouse selection for fulfillment.
Scalable, reliable, modern tech stack.
RESTful public API.