ShipHawk Reviews

ShipHawk

Ship smarter, better, faster, cheaper.

4.86/5 (7 reviews)

Joshua Hudner

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros
ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons
There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ShipHawk

Ship smarter, better, faster, cheaper.

Michelle Pizzo

Revolutionize how you ship

Used daily for 6-12 months
Reviewed 2018-09-18
Review Source: Capterra

Pros
Easy to use and simplifies your business

Cons
They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ShipHawk

Ship smarter, better, faster, cheaper.

Marlise Soto

They make it easy!

Reviewed 2016-03-18
Review Source: Capterra

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Response from ShipHawk


Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Rating breakdown

Ease of use
Customer support

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ShipHawk

Ship smarter, better, faster, cheaper.

Dylan Jones

Outstanding service and the best pricing for brokered shipments around

Reviewed 2016-03-23
Review Source: Capterra

Shiphawk was an amazing find. They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Response from ShipHawk


I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

Rating breakdown

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Customer support

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ShipHawk

Ship smarter, better, faster, cheaper.

Kathleen Counihan

Great Shipping Software for Busy Retailers

Reviewed 2016-03-22
Review Source: Capterra

Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Response from ShipHawk


Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

Rating breakdown

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Customer support

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ShipHawk

Ship smarter, better, faster, cheaper.

Carl Burhop

Great Company!

Reviewed 2016-03-24
Review Source: Capterra

ShipHawk's customer service is great and they get the job done right!

Response from ShipHawk


Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

Rating breakdown

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ShipHawk

Ship smarter, better, faster, cheaper.

Tristen Glaab

Always helpful and fast!

Reviewed 2016-03-23
Review Source: Capterra

We would highly recommend!

Response from ShipHawk


Thanks for the recommendation Tristen!

Rating breakdown

Ease of use
Customer support

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ShipHawk

Ship smarter, better, faster, cheaper.