ShipHawk Reviews - Pros & Cons, Ratings & more

ShipStation

Shippo

MyCarrierTMS

3G Pacejet Shipping

Bright Suite

Advanced warehouse and fulfillment automation for eCommerce shippers.

ShipHawk

Web-based

Owner

Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.

Cataloger

A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires.

Software Engineer

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with.

Technical Product Manager

There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win.

President

The only real con that I can speak of is that there are a couple of insignificant features that could be built out.

Director of Operations

Terrible implementation team that spent a lot of time learning on the job.

owner - project management

The quick rate function was a perfect fit for our needs, using the software several times a day to be able to quickly send our customers shipping quotes for our furniture items.

Warehouse Manager

Awesome Integration that should;ve happened 15 years ago.

Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business.

Project manager

With rules, we can turn it into a box that is just 48" wide. Customer support is the best of any software company we have/are using.

ShipHawk is the best whiteglove and LTL aggregator out there with full API support.

We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly.

Director of Information System

Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use.

General Manager

AR has benefited from the custom rules sales implements. Overall this is worth investing in.

Kuebix TMS

NetSuite

Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process.

From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor!

Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective.

No turning back 

12/10. The implementation was super smooth. We rarely have problems. We have over 140,000 SKUs and Shiphawk can handle it all.

Shiphawk Rocks

We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries.  It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours. 

Excellent Sales Pitch with Terrible Follow Through

Hi Jarod,
We want to respond here as we have on the other review sites you have posted this feedback on.

We understand that ERP projects can be delayed and that you were not ready to complete the ShipHawk integration. Successful implementation requires a collaborative effort, and unfortunately, the necessary resources and commitment weren't fully provided on your end. We are happy to re-engage and help you get back on track, but full team involvement is crucial for a smooth and efficient process.

Please contact us at your convenience to discuss. We will do whatever it takes to get you back on track. We remain committed to your success and are confident that, with a collaborative effort, we can achieve your desired outcomes.

We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic!

Easiest TSM Solution

Great TMS!

Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services

Amazing Platform 

Happy Shippers!

Best in Class TMS

Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting. 

Great product that gets the job done

The implementation team, our account manager and support personnel are amazing. They go above and beyond to help no matter what happens or who caused an issue.

ShipHawk is an Amazing Partner!

The improvement we needed to help all sides of the business.

Excellent Product and Support

Great Solution, Great Team

Overall this has been a great tool for our business and has eliminated many of the non-value add data entry that we used to do when processing and shipping our orders.

Ease of use and Great Implementation

We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows.

 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently.

2.)  Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily.

3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team.

4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. 

I would highly recommend ShipHawk to other companies and have on numerous occasions.

ShipHawk Saves our Company Money and Time.

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong.  UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.  

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with.  We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. 

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all.  Definitely a much easier, smoother, more scalable process for us.

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

ShipHawk was great.  Our implementation manager, [SENSITIVE CONTENT]  was incredible, everyone on their customer service team responds quickly and helps resolve any issues or concerns.  This is a great, straightforward company to work with. 

Takes your business to a new level

Overall experience has been very good (see "Pros" section above).  Additionally, customer service has been very strong overall (upgraded to "exceptional" in recent months).

Shiphawk Review

I am super please with the end result. Looking forward to phase 2 of LTL shipping and how much more time my shipping team has to work on other core functions!

Great Parcel Shipping Platform

By using ShipHawk we have been able top optimize our shipping process saving us time and money.  When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving.

Great Software for Shipping, one of the best 

ShipHawk Review

We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers. 

Great Company - but they no longer offer their services to small volume companies like ours

 process is very intuitive for customer so they can keep an eye on your order

Simplify the shipping process and provide it yourself with the help of shiphawk 

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

ShipHawk Reviews (2025)

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34 reviews