Smarthub Reviews - Pros & Cons, Ratings & more

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Limble CMMS

MaintainX

farmerswife

Matrix Booking

Labguru

Smarthub Equipment Booking is powerful equipment management software offered by SISO.

Smarthub

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Technical Demonstrator - Photography

The support we have from the Smarthub team is always excellent - answering questions, providing solutions and best practice, and listening to ideas.

Technician - Researcher

It was recommended to me by other people already using it and I see the potential, if set up correctly. I like the good customer care and prompt replies I got so far for any little question.

Technical Manager

The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition.

Multi Discipline Technician

Good, would highly recommend and I think very good when dealing with HE.

Senior Technician-Demonstrator in Sound and Drama

It's useful in tracking assets and maintenance. The interface is fairly easy to use.

Innovation Space Manager 

Ease of use, ability to manage users, assets, rooms and locations. As well as issuing equipment.

Technical Specialist (Biomedical & Sport Engineering)

A fundamental improvement to our asset management ethos.

Loan Store Technician

The customer service is also very highly rated, and the team is always quick to respond and resolve or attempt to resolve any issues.

It is more of user-interaction design issue rather than a lack of services available on the platform.

Senior Technician

Speed of the system, it's very slow and our students are raising the issues constantly. Report function is very weak.

Stores Assistant

It is quite embarrassing having to wait at the counter in a room full of people expecting their equipment loans or returns all watching a circle going round and round for minutes at a time.

While we have had our challenges, the team behind SISO are amazing. They are quick to respond to queries and are always happy to hop onto a call to talk through an issue.

The amount of options often are often overwhelming and difficult to interpret.

ALS SYSTEMS TECHNOLOGY TEAM LEADER

Without smart hub there would be a process that required admin burden.

Stores Technician

The integrated Risk Assessments are excellent, which makes my job that much easier through the day.

AV Operations Manager

Support and response from the team when it comes to listening to our needs when working on new products and software updates, and have worked with us on an integration.

ConnectWise ScreenConnect

Microsoft Access

Almabase

Microsoft Excel

Overall smarthub is very useful to us in our loan store. We are able to help students in a number of different ways thanks to the product, as well as manage our inventory effectively. It allows us to deal with large film crew bookings in a way we couldn't do on our own without issue. 

Smarthub works well. 

Hi Daniel,

We're very happy to hear that Smarthub has been very beneficial to your organisation!

I noticed you mentioned custom columns. We do offer a variety of customisation options including custom fields for our grids and forms. I'd recommend getting in touch with one of our support team and they would be happy to talk you through this to see if it will meet your needs.

Many thanks,
The Siso Team

Overall, the product has served us well over the last five or six years. There are features that have really helped us improve our operations but there are also areas that need improvement which [sensitive content hidden]  have always been receptive to hearing.

SmartHub and Middlesex University

Hi Rob,

Thank you for the helpful feedback! We're always looking to improve Smarthub where we can so your response is highly valuable to us.

All the best,
The Siso Team

Using Smarthub for inventory management and equipment loans

Hi Nick,

Thank you very much for the kind words. We're glad you've had such a positive experience with Smarthub!

All the best,
The Siso Team

While the core framework of the system is there and shows promise with its integration across stores and courses, ongoing or worsening experiences with the above mentioned issues, particularly loading times, has made the staff experience working daily with Falmouth Stores frustrating and embarrassing as user-facing staff. There is much to be improved upon and the most confusing aspect of this is that the majority of these issues should by all accounts be fixable and resolvable with basic changes to the system, load speeds, user interface and search functions. I anticipate Siso will take on board this user feedback for a better, more fluid overall experience. 

A solid framework with major room for improvement and user friendliness

Hi Charlie,

Thank you for your extremely thorough feedback! We really appreciate the detail you've provided about your experience it helps us massively to continue to improve our product. 

I'm sorry to hear you've struggled with speed and the other issues you've touched on. Our team work extremely hard to make the Smarthub user experience as smooth as possible for our users. Due to the sheer size of some systems this can be a challenge as they generally transmit a vast amount of data.

Nevertheless, we endeavour to make the system better and better with each version and have some exciting new updates on the horizon to improve the user experience based on helpful user feedback such as yours.

Many Thanks,
The Siso Team

Not positive. Though there are many functions that work, compared to what we used to use (Connect2), I feel that the speed alone cripples the entire system. Students dislike the booking process and find it very confusing, and Smarthub demands this broad learning curve. For students with learning difficulties, they are requiring extra help or just not using the system altogether.

Slow & Confusing

Hi Matthew,

Thanks for leaving us a review. I'm sorry to hear that you are experiencing speed issues with your system. The team here at siso work extremely hard to make sure Smarthub runs as fast as it can.

May I ask what system you are experiencing this on? We can get our dev team to look into your issues and find a solution.

Many thanks,
The Siso Team

it's not terrible but not the most enjoyable to use. it has some good functionality but also so frustrations. System outages seem to have happened more frequently than I remember with our old system.

Clunky but not too bad

Hi Jamie,

Thank you for the honest feedback! We're glad you have found the Risk Assessment and Scheduling Chart sections useful!

Warm Regards,
The Siso Team

Overall, it is a good product that ticks many boxes and suits our needs better than other similar products currently on the market.

Smarthub in a HE Kit Room Environment

Hi Nicki,

Many thanks for leaving us a review! We're glad your students are enjoying easier access to equipment!

All the best,
The Siso Team

It does what it says on the tin but UCL doesn't really use it to its full potential 

UCL's experiance

Hi Stephen,

We're glad UCL have had a positive experience with Smarthub! Thank you for the feedback!

All the best,
The Siso Team

Overall, really positive, the system, works well for our needs.

Ideal for use in Higher Education

Hi John,

Many thanks for leaving a review, we appreciate the feedback immensely!

All the best,
The Siso Team

Versatile and comprehensive asset management

Hi Sam,

Thanks for the review! We're happy to hear that you've found Smarthub to be a powerful tool to manage assets.

Our team are always looking at new ways to improve the system so I will forward your suggestion on.

All the best,
The Siso Team

A critical part of our operation

Hi Peter,

Thank you for the helpful feedback! We're glad that Smarthub has been able to assist Birmingham City University in its room and asset booking, approvals and training.

Warm Regards,
Vince

I love using Smarthub, everything is so logical and easy to find and set up. If I do have an issue or a query support is really fast and helpful.

Couldn't function without Smarthub

Hi David,

We're so happy that you've found Smarthub to be such an essential tool to your day to day management! Thank you for your kind words!

Many thanks,
The Siso Team

Since the support services I haven't had an issue with SISO, anything I have faced has been resolved quickly and easily. The recent update has brought any suggestions I would have had to reality. 

Edinburgh Napier - Photography

Hi Lou,

We're over the moon that Smarthub has brought some order to your day-to-day workflow! This is what we always work towards with each update.

Warm Regards,
The Siso Team

A steep learning curve, once hurdled unlocks a powerful and impressive assert management tool. Customer support fixes bugs and are always receptive of new ideas and feature requests. 

Smarthub, a major step forward for asset and booking management within HE.

Hi Tom!

Many thanks for the kind words, our team always work hard to improve Smarthub using feedback from our client base so I will pass on your comments!

All the best,
The Siso Team

It is a superb package. We have been using extensively for the last 6 or so years and it has never let us down. In fact the constant improvements are a bonus and the company are very open to suggestions on how to improve things or make things more user friendly. There are many parts to SmartHub that make it incredibly useful to whatever you need it for, be it bookings, maintenance schedules, COSHH provision, training schedules etc. One final bonus is the compatibility it has with Deister key cabinets. The two systems work together fantastically well and have solved crucial problems for us when it came to room access.

Smarthub is THE one-stop shop

Hi Jon,

Thank you so much for the kind words! The team here at Siso work extremely hard to solve any customers problems that arise so it's wonderful to see that you've had such a positive experience.

Many thanks,
The Siso Team

It's great on day to day basis. We are utilising every aspect of it, it helps with all department bookings and needs 

It's a great platform that serves a lot of functions 

Hi Rima,

Thank you for the kind words! We're glad you're finding Smarthub helpful for day to day equipment bookings.

We are always looking to improve our processes so we appreciate the feedback regarding feature requests! I will pass this on!

Warm Regards,
The Siso Team

Our experience has been really positive and one of the main reasons for that is how quick and thorough the support has been throughout. Any issues we face are dealt with super fast and we're never stuck with a problem for very long. 

Our Most Vital Tool for Asset Management

Hi Alan,

Thank you for the kind words! Our support team are always on hand to deal with issues no matter how small. We're glad you've had such a positive experience!

All the best,
The Siso Team

An all encompassing and positive slow burner

Hi Daniel,

We're so glad Smarthub has had such a positive effect on your organisations management!

We have some exciting updates on the horizon which we hope will benefit our clients further!

All the best,
The Siso Team

Siso has been a beneficial asset to our team, as it fulfils all our requirements such as equipment booking, room booking, recording training, risk assessments, and much more. The team at Siso are always accessible and ready to help with any problems or queries. They are proactive, prompt, and efficient in resolving any issues that arise.

Useful system for equipment booking 

Hi Maya,

Thank you very much for leaving us a review! We're thrilled that Smarthub has improved your equipment and room booking processes!

Many Thanks,
The Siso Team

I had a great experienvce with Smarthub havinng setup 2 systems from stratch and being administator for 3 systems over teh last 4 years.
It has made lab management so much easier.

Smarthub for Higher Education

Hi Anna,

We're thrilled that Smarthub has helped you streamline your management processes! Many thanks for the positive feedback!

Warm regards,
The Siso Team

Great to use but slightly slow

Hi William,

Thank you for the helpful feedback! We're glad that Smarthub has helped with your equipment booking needs!

Many thanks,
The Siso Team

Essential for Effective Course Management

Hi Andrew,

Thank you for the kind words! We're happy that you've been able to consolidate a lot of your existing systems for a more cohesive workspace.

All the best,
The Siso Team

Our experience of Smarthub has been great, across an extensive period of time. We're now into our sixteenth year as end users and have found the team at Siso be to extremely proactive (in the rare instances should system failure occur) and receptive to our emerging needs as end users. 
Without Smarthub, we couldn't work with the level of effectiveness we currently enjoy. It's paramount to the continued success of our complex resourcing operations. 

The Brain Behind a Highly Complex Resourcing Operation!

Hi Richard,

Our team will be over the moon to hear about your positive experience with Smarthub! Thank you so much for those kind words and for being a such a long standing user of our system!

Kind Regards,
The Siso Team

Smarthub is a fantastic piece of software which easily meets the demands of a fast and busy media store. The support offered is exceptional and the team are always quick to respond and find solutions to issues given to them.

Feature Packed and easy to use

Thank you so much for leaving a review Sam! We're over the moon that Smarthub has helped improve your media equipment management!

Kind Regards,
The Siso Team

Very effective and efficient. Suits the use within our environment as well as having a suitable App. The scope of the system and it's ability to be customised is also appealing.

University of Leeds (Helix)

Thanks for your kind words Peter! We're glad you have found our product easy to use for your needs and our tools have helped you to manage your assets efficiently.

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