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Service Management Enterprise
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete service management solution for SMBs
Table of Contents
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Service Management Enterprise - 2026 Pricing, Features, Reviews & Alternatives
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Service Management Enterprise overview
What is Service Management Enterprise?
SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.
The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.
SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.
The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.
SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.
Key benefits of using Service Management Enterprise
The dispatch control feature makes choosing and scheduling technicians more efficient, and helps to eliminate double-booking staff time.
Users can create, edit, and send contract proposals as well as track histories for future reference, whether the contract is approved, expired, open or closed.
SME Complete users can automate workflow by enabling recurring tasks for account maintenance or services for more efficient task management.
With SME Complete, an organization's database is securely stored and monitored in a temperature controlled off-site location at all times.
Starting price
Alternatives
with better value for money
Service Management Enterprise’s user interface
Service Management Enterprise reviews
Overall rating
4.2
/5
13
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.83/10
5
4
3
2
1
6
5
0
2
0
Chris R.
Computer Technician
Beth G.
Director of Projects and Administration
Chuck B.
Business Systems Manager
Julie S.
Vice President
Lee A.
National Account Manager
Greg B.
President
Who uses Service Management Enterprise?
Based on 13 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Service Management Enterprise's key features
Most critical features, based on insights from Service Management Enterprise users:
All Service Management Enterprise features
Features rating:
Service Management Enterprise alternatives
Service Management Enterprise
Starting from
1200
One-time payment
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Starting from
60
Per month
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Per month
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Service Management Enterprise pricing
Value for money rating:
Starting from
1200
One-time payment
Per Feature
User opinions about Service Management Enterprise price and value
Value for money rating:
To see what individual users think of Service Management Enterprise's price and value, check out the review snippets below.
Chris R.
Computer Technician
Beth G.
Director of Projects and Administration
Service Management Enterprise integrations (3)
Top integrations
Service Management Enterprise support options
Typical customers
Platforms supported
Support options
Training options
Service Management Enterprise FAQs
Service Management Enterprise has the following pricing plans:
Starting from: $1200.00
Pricing model: One Time License
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Service Management Enterprise?
Service Management Enterprise has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Service Management Enterprise support?
Service Management Enterprise supports the following languages:
English
Q. Does Service Management Enterprise support mobile devices?
Service Management Enterprise supports the following devices:
Android, iPad, iPhone
Q. Does Service Management Enterprise offer an API?
No, Service Management Enterprise does not have an API available.
Q. What other apps does Service Management Enterprise integrate with?
Service Management Enterprise integrates with the following applications:
QuickBooks Online Advanced, QuickBooks Time, ServiceNow
Q. What level of support does Service Management Enterprise offer?
Service Management Enterprise offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum