Service Management Enterprise Pricing, Features, Reviews & Alternatives

Service Management Enterprise

A complete service management solution for SMBs

4.25/5 (8 reviews)

Service Management Enterprise overview

What is Service Management Enterprise?

SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.

The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.

SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.

The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.

SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.

Pricing

Pricing options
Free trial
One time license
Value for money
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Devices

Business size

S
M
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Service Management Enterprise screenshot: Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete.SME Work Order DemoService Management Enterprise screenshot: SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians.Service Management Enterprise screenshot: Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete.Service Management Enterprise screenshot: All data is synchronized with the SME Complete and QuickBooks integration feature.Service Management Enterprise screenshot: SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more.Service Management Enterprise screenshot: With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.Service Management Enterprise (SME) Overview

Service Management Enterprise user reviews

Excellent
6

Very good
0
Average
0
Poor
2

Terrible
0
Value for money
Features
Ease of use
Customer support
  2.3
  3.7
  3.9
  4.0
Beth G.

Great Customer Service

Reviewed 2014-08-26
Review Source: Capterra

Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable. High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

Rating breakdown

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Customer support

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Chris R.

Terrific product backed up by a very competent, knowledgeable, and professional service team.

Used weekly for 6-12 months
Reviewed 2018-03-08
Review Source: Capterra

High 5 Software you can run a better service business

Pros
I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg B.

Very poor customer service, Very poor follow thru from SME

Used daily for 2+ years
Reviewed 2017-12-11
Review Source: Capterra

Not a lot because of the very bad customer service !

Pros
The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software

Cons
I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.

Rating breakdown

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Features
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Lee A.

I never thought it could be this easy!

Reviewed 2013-10-11
Review Source: Capterra

I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

Rating breakdown

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Sarah L.

Great Program

Reviewed 2009-08-09
Review Source: Capterra

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.

Pros
This is a great software package that serves all needs for a service company.

Cons
I can't think of any.

Rating breakdown

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Customer support

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Service Management Enterprise pricing

Pricing options
Free trial
One time license
View Pricing Plans

SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.

Service Management Enterprise features

Alerts/Notifications
Billing & Invoicing
Inventory Management
Mobile Access

API (880 other apps)
Access Controls/Permissions (671 other apps)
Activity Dashboard (855 other apps)
Activity Tracking (539 other apps)
Audit Management (555 other apps)
Audit Trail (548 other apps)
Compliance Management (677 other apps)
Customizable Reports (596 other apps)
Data Import/Export (661 other apps)
Document Management (786 other apps)
Reporting & Statistics (860 other apps)
Reporting/Analytics (1053 other apps)
Search/Filter (635 other apps)
Status Tracking (562 other apps)
Third Party Integrations (760 other apps)
Workflow Management (705 other apps)

Videos and tutorials

Additional information for Service Management Enterprise

Key features of Service Management Enterprise

  • Sales and proposal generation
  • Customer relationship management (CRM)
  • Maintenance contracts
  • Inventory management
  • Work order management
  • Technician dispatch
  • Customer tracking and records
  • Scheduled service contracts
  • Service call management
  • Installation orders
  • Staff schedules
  • Sales and prospects tracking
  • Sales force automation (SFA)
  • Direct marketing
  • Sales leads
  • Bids & proposals
  • Documents
  • Reminders, email notifications
  • Automated task notifications
  • Invoice history
  • Billing information tracking
  • Synchronization
  • Detailed tracking of inventory
  • Track purchase orders
  • Bar code scanning
  • Photo options to help inventory item differentiation
  • Stock summaries
  • Accounts receivable
  • Service calls history
  • QuickBooks integration
View All Features

Benefits

SME Complete enables users to keep field and office operations synchronized at all times, as field data is automatically saved and stored on the cloud.

The dispatch control feature makes choosing and scheduling technicians more efficient, and helps to eliminate double-booking staff time.

Users can create, edit, and send contract proposals as well as track histories for future reference, whether the contract is approved, expired, open or closed.

SME Complete users can automate workflow by enabling recurring tasks for account maintenance or services for more efficient task management.

With SME Complete, an organization's database is securely stored and monitored in a temperature controlled off-site location at all times.