Snapfix Reviews

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

No negatives so far as i have am only using it for a number of weeks.

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix.

Easy to use. Traffic light system. Pictures explain a thousand words.

Maybe add a priority feature - Urgent, not urgent, routine.....

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

It can take a number of minutes to download reports from the mobile app.

Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today.

Easy to use and implement Multiple uses such as: Tracking Maintenance, Reporting Issues, Fire Compliance, Health and Safety Compliance, Touch Point Cleaning Great support structure from the team in Snapfix

The app has become much more user friendly in the time since I first started using it. Great continuing development to make it practical.

I like the ease of setup, deployment and use of this product. The fact that it can be used on a smartphone, tablet or PC makes it easy for all to use.

There are a few features that I know they are working on which will improve this product.

Thank you so much for this amazing review John! We are glad to hear all this positive feedback. As you mentioned we are constantly developing new features to meet our customers' needs.

its good , pdf can be emailed / printed of work completed, multi users all can see jobs / repairs that need doing

It always asks for a gprs location.

Hi Shane, thank you so much for leaving such a positive - it's much appreciated! We're delighted to hear how Snapfix has improved the communication of work updates at the hotel.

The software is user friendly and instant which is great when you have a large team with access to the app in different departments. it doesn't disrupt the working day as it takes minutes (sometimes seconds) to use.

I can't seem to permanently delete past users.

Naomi, thank you so much for this wonderful review! It's always great to hear from a happy customer.

Simple to use but yet comprehensive. Everything you need and accessible to all staff no matter their technical proficiency.

Nothing, very happy with everything.

Easy to use graphical user interface, satisfying number of tools

Can be expanded to use for complicated project design.

easy to use take a photo as you are passing , send to correct department you can set time limits view progress like having a personal PR

at the start it was slow until bugs got sorted, but you had good support

Hi Aidan, thanks for the glowing review! The Snapfix Tech team is always on hand to ensure our platform performs at its very best 24/7 so we're happy to hear your bugs were fixed swiftly.

Very Ease of use great editing tools and straightforward operating

Hard to say because anything we didnt like got changed and now we love

Thank you so much Denis for taking the time to leave us a 5-star rating. Our customers are at the forefront of everything we do. Your review means a lot to us and lets us know we're on the right track!

We have been using Snapfix for almost a year. Initially we used it for our daily fire checks/walls but have since expanded its to include maintenance tasks and covid cleaning monitoring. Installation is very straightforward and the Snapfix team is on hand every step of the way

The only con is a recurring issue with our fire check daily tasks nit loading periodically. Issue is usually resolved quickly by Cistome success .

A really good facilities tool. All reactive work is easily logged now and followed up. Planned preventive maintenance is scheduled and completed within time. Asset management feature is great for large sites.

Limited characters for texts message. When it is used on the PC the interface is not as good as the phone.

Hi Ardan, thank you for your amazing review and feedback, it's much appreciated! Our team has been working hard on optimizing the desktop version of the platform and we hope you find the update on par with the mobile app.

What I like most is that it allows all users in the organisation to see the list of outstanding maintenance items which prevents mulitiple reports of the same issue. It also allows management to track the efficiency of the teams rectifying of maintenance issues. It is simple to use and removes a number of steps from the od process of maintenance issue reporting.

There is nothing I like least about the software

Hi Patrick, thank you so much for taking the time to leave such a wonderful and detailed review. The team is so happy to receive such great feedback.

Easy and can complete the task quick. It also got web access to control and check the status of the task

Battery drains in mobile if software runs full time

Thanks for taking the time to share your feedback with us Manoj! It means so much when our best customers share their experiences. Integrating with other management systems is on the roadmap so we'll definitely consider Opera. Thanks for the recommendation!

Easy to us product for creating and managing maintenance issues

the product does what we need it to do and are very happy with it

Connectivity between staff and a record of all jobs and staff who have completed these jobs

No faults with this product, all staff are happy with it.

Easy to use software for buisness like this

That you can track your jobs

Its ease of use for reporting and fixing maintenance issues around the building

Maybe some development on the reports as its very basic looking

The software is easy to use so very little training required but videos are provided, users are up and snapping in minutes. Support always willing to assist.

Missing some features but thankfully support take on board feedback.

the ease of use and whereby in a few clicks with adding a picture , you can solve maintenance issue with ease. we also use this app for our security, covid and duty management checklists which is hugely beneficial.

sometimes its slower on an iphone but thats the only fault i have

Thank you so much Frank! We're delighted to hear how easy you find Snapfix, all the different ways you use it, and how beneficial you find it is.

Very user friendly, easy to set-up and most importantly, every easy to train new staff on its use.

So far, all is going well and I have no issues.

Product is very easy to use,makes my job a lot easier. I work on very large site and a lot of different area managers use snapfix for things that need to be repaired,replaced or to find solutions,All of these then come to me, with the pictures ,it is so much easier to see what the problem is,and the text tells me which area and who sent it.The red , yellow,green also big help. Every thing comes on red,but as I do the jobs,I change to green and item gone from list,if I need to do more work or doing the job at a later I can put it to yellow. Overall I would be lost without snapfix.

I like everything with this software, can t fault it.

Hi James thank you so much for your glowing review! The team here at Snapfix is thrilled to hear such amazing feedback.

Being able to post a picture to the account and to submit its location allows us to save a lot of time. It also saves paper as we are not printing our previous maintenance list every morning. I can check the status of a post at any time wherever I am.

Sometimes the pictures take some time to load.

Hi Kevin, thank you so much for taking the time. We're so happy to hear that you recommend Snapfix highly!