Zoho One Features

Zoho One

All-in-one operating system with 35+ integrated applications

4.53/5 (45 reviews)

Zoho One Feature Summary

  • CRM
  • Accounting
  • Sales
  • Marketing
  • Support
  • Productivity
  • Finance
  • HR management
  • Business process
  • Reports
  • Deal management
  • Mail client
  • Website visitor engagement
  • Email campaigns
  • Social media intergration
  • Surveys / feedback
  • Multi-channel help desk
  • Customer troubleshooting
  • Team communication / messaging
  • Collaboration tools
  • Project planning
  • Private social network
  • Slide deck presentations
  • Web conferencing
  • Online word processor
  • Collaborative cloud spreadsheet
  • Document & file storage
  • Note-taking
  • Password vault
  • Invoices
  • Recurring billing / subscriptions
  • Expense reports
  • Receipt management
  • Centralized inventory management system
  • Human resources management
  • Managerial approvals
  • Performance management
  • Employee recruiting
  • Custom applications
  • Mobile integration
  • Sales activity management
  • Custom forms
  • Digital signatures
  • Employee management
  • Financial management
  • Lead generation
  • Marketing management
  • Billing & invoicing
  • Time & expense tracking
  • Gamification
  • Business intelligence
  • Contact management
  • Collaboration tools
  • Project management
  • Inventory management

Operations Management Feature Comparison

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API (539 other apps)
Activity Dashboard (423 other apps)
Activity Tracking (276 other apps)
Audit Trail (257 other apps)
Auditing (312 other apps)
Automatic Notifications (428 other apps)
Compliance Management (289 other apps)
Custom Fields (229 other apps)
Customizable Reporting (339 other apps)
Data Import/Export (313 other apps)
Document Storage (251 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (234 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (239 other apps)
Reporting & Statistics (370 other apps)
Third Party Integration (303 other apps)
Workflow Management (311 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


6 reviews

See all iPhone Apps

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


52 reviews

See all Android Apps

Zoho One Feature Reviews

25 reviewers had the following to say about Zoho One's features:

Anonymous
A verified reviewer

everything I need to run a business, meet in the zoho

2017-12-21

management all-in-one

Pros

easy management tool; panel with complete functionalities; monitoring of users and staff; gamification for the team.

Cons

unfortunately I believe that the price per user ends up being very expensive. the e-mail templates are very 'plastered'.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander Baeckmann

Excellent All-in-One service for all your small business needs!

2018-06-27

All in one business software

Pros

We love the fact that for few $/mo, you get access to 35+ apps that allow any size business to increase sales, control their inventory and booking, do reports and track jobs, and so much more!

Cons

I can't think of any bad things to say about this service. they give you everything you could ever need to be successful in running your company- big or small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
charlie remer

Excellent Product

2017-10-10

Pros

Zoho makes it easy to customize the entire platform yourself.

Cons

No time-tracking or timesheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad McComas

The Ultimate Choice for Small Businesses

2019-05-17

It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost.

Pros

It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps.

Cons

For instance, their Connect program has a lot of features that work well with project management and job tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Value for money

2018-11-03

Pros

On a single login I have access to CRM, analytics, event management, file management and storage, email, meetings, just name it and you have it.

Cons

Customer support is responsive but takes too long to resolve issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director (Management Consulting company, 11-50 employees)
Verified Reviewer

BE CAREFUL, IF HAVE AN EXISTING ACCOUNT THEY WILL MESS IT UP

2018-04-02

Pros

Pricing, one stop place for administration and management of users, and applications, nice to have that

Cons

THE SETUP DOES NOT WORK. Took 7 days for someone to contact me to setup, it was not seemless, they deactivated one of our users and after talking with support for two hours they still have not reactivated. They also reactivated old disabled users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Brent Randall

There is no better value in the business app world- Zoho One is outstanding

2018-05-09

I completely rebuilt my entire sales process and business workflow around Zoho One, and I'm in it for the long haul.

Pros

You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on.

Cons

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing. I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey Foreman

WORTH EVERY PENNY!

2018-03-07

Pros

Zoho one is your one stop shop for all of your business' needs! A suite of applications your can tailor to your companies personal needs! I would buy it again and again!

Cons

In certain apps I wish they would have more reporting options from an admin standpoint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 1001-5000 employees)

Zoho One truly is the operating system for your Business

2018-06-15

Pros

With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more!

Cons

It can be hard to keep track of what's what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Fredrickson

Great product & more importantly Great customer service!!!

2018-07-25

Pros

Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties.

Cons

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Eric Grigor

Turn on autopilot in business

2018-02-27

Pros

For my company - this is a real magic wand.

Cons

The system also allows you to track such places.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

The best suite solution to manage your business

2018-02-28

The cost compared to Salesforce and other suite softwares.

Pros

Even a marketer can customize and setup all tools without help from IT team.

Cons

Local or remote support on your timezone sometimes is a problem if you have to solve something quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh Orr

Zoho has been phenomenal for our team! =

2018-01-26

Pros

I love the integration between multiple apps and the visibility between them.

Cons

The integrations are still not perfect and it's support App doesn't integrate with slack yet... which is hard for our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela Crenshaw

Zoho One is an OUTSTANDING value for anyone that uses several Zoho applications. It is unbelievable!

2018-01-14

The integration of the apps are wonderful!

Pros

I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!

Cons

The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jerry Hancock

I'm digging this product

2018-01-04

to increase response and integration with franchisees.

Pros

There are a lot of different products that all seem to work together pretty well. the system keeps getting better

Cons

The interface is a little confusing but once you get used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob Partee

Dedicated Teams & Awesome Products

2018-07-24

Lots of customers and I love that I can assist my customers within a matter of minutes with Zoho

Pros

Love that I can sync my data between products so it's there when I need to use it in another product.

Cons

There is nothing I do not like about Zoho One. Zoho Provides Excellent customer service and I love the products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Agi Lurtz

We searched for 2 years to find a good CRM for our company and settled on

2018-06-28

WE have one place to track, store, make notes and keep history on virtually everything about our business.

Pros

It covers the most commonly needed things any company can use. Not just CRM, but billing, support tickets, HR and so much more. It's fantastic!

Cons

They require that you have EVERYONE in your organization buy a license. The trouble with that is, we have people who never need to touch it, and yet we had to buy them a seat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 1001-5000 employees)

An all in one platform that feels bloated

2018-07-04

Pros

You certainly feel like your getting your monies worth when you open up the dashboard and start adding the apps

Cons

I also foudn the apps on the iOS devices to be abit clunky and often had to log onto the web app instead of the mobile app to do what i wanted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Len Kwok

Not for the Solopreneur

2018-10-08

I would say keep it up Zoho. I believe their mission to be a one stop SAAS is perfectly achieveable and the world would be a bleaker place without them. As for me, after 1 or 2 months of trying to offload everything onto Zoho One, I end up subscribing only to Zoho Books, which ironically, was the reason why I came across Zoho in the first place.

Pros

Value, you get a lot for what you pay for. Responsive customer support. You could run a entire business or even a franchise on Zoho One. One stop service, single log ins. If you are less demanding, this suite would suit you. If not, read on...Initially, I paid A35 per month, then it became apparent that I somehow escaped the 5 employee requirement.

Cons

Zoho One promised integration amongst all their apps and data would flow seamlessly from one app to another.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Ravikiran Reddy

Have every thing at one place to run the organisation in the effective way

2018-04-28

Every thing is at one place to manage well and in a integrated fashion

Pros

Every thing is at one place and well integrated and easy to use the applications from all the platforms.

Cons

Feels like price may be little high. Some time many features confuses and need to train the users to use all the apps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Hinson

So many tools, so little time

2019-01-08

Pros

Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!

Cons

The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott French

Zoho One is where it's at.

2018-05-07

The integration options with Zoho allows you to integrate with other zoho apps and other apps from outside zoho.

Pros

Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access.

Cons

Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alisa Miln

A good system for business management

2018-02-24

Pros

It will allow you to easily track the results of marketing.

Cons

The trial period is only 15 days, I would like to expand. A paid package will be very expensive for a small business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Partee

Great Package for Zoho Products

2019-07-26

Pros

Love the features and integrations I can use with Zoho One.

Cons

I feel they should integrate with Line2 & Square for subscription payments with Zoho Subscriptions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Fox

I wish I could give 100 stars review with ZOHO One

2019-08-30

As a huge bonus, our internal data is much more organized since all ZOHO apps communicate with each other.

Pros

The capabilities of the suite of products is unmatched! The price is what really blew me away.

Cons

no cons. Its great software for a super affordable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more