NetSuite OpenAir Pricing, Features, Reviews & Comparison of Alternatives

NetSuite OpenAir

The Leading Cloud Professional Services Automation Solution

4.15/5 (27 reviews)

NetSuite OpenAir overview

What is NetSuite OpenAir?

NetSuite OpenAir is the world's #1 cloud Professional Services Automation solution trusted by more than 1,500 high-growth services customers worldwide to take your services business farther.

Easily run your entire services organization in the cloud with total visibility into everything from Resource and Project Management, to Reporting and Dashboards, Time and Expense Tracking, and Invoicing. With a single, unified platform, you enable your organization to gain real-time insights, increase project profitability, maximize billable resource utilization to make informed, data-driven decisions, and automate key aspects across the complete bid-to-bill lifecycle.

Designed from the ground up, NetSuite OpenAir is not only easy to implement and simple to maintain, but it is powerfully configurable to cater towards your specific business requirements as your unique processes change. With the most complete solution on the market, our customers trust that we will meet their unique needs today and provide a platform for growth into the future.
www.netsuite.com

Pricing

Starting from
$399/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 6 other markets, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 16 other languages, Dutch, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
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NetSuite OpenAir reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.7
  3.4
  3.8
mohamed ashraf

openair cloud version is very easy to use

Used weekly for 6-12 months
Reviewed 2019-01-03
Review Source: GetApp

Pros
- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

Cons
the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Savannah Windham

You can likely make OpenAir work for your needs

Used weekly for 2+ years
Reviewed 2018-09-12
Review Source: Software Advice

Pros
We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Cons
Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Jennie Gunnerson

Good riddance!

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

Pros
My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

Cons
This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Alexa Henderson

Great DIY Solution

Used daily for 2+ years
Reviewed 2019-07-12
Review Source: Capterra

Pros
Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages.

Cons
Creating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christopher Miller

OpenAir review

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Overall, I like the software and am anxious to see how they improve it next!

Pros
I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot.

Cons
The UI still needs a bit of work. It is not easy to navigate through the platform and things are often "hidden" from plain sight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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NetSuite OpenAir pricing

Starting from
$399/month
Pricing options
Free trial
Subscription
View Pricing Plans

Professional Suite for SMB business starts at $399/month + $49/user/month
Enterprise Suite which includes Resource Management is $899/month + $49/user/month

NetSuite OpenAir features

API
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Project Planning
Project Time Tracking
Project Tracking
Projections
Task Tracking
Third Party Integration
Timesheets

Activity Dashboard (142 other apps)
Activity Tracking (130 other apps)
Automatic Notifications (132 other apps)
Progress Tracking (130 other apps)
Project Management (176 other apps)
Reporting & Statistics (121 other apps)
Task Management (155 other apps)

Videos and tutorials

Additional information for NetSuite OpenAir

Key features of NetSuite OpenAir

  • Analytics Dashboards
  • Client Billing & Invoicing
  • Data Import/Export
  • Expense Management
  • Labor Cost Reporting
  • Mobile Access
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Pre-Packaged Integrations
  • Project Management
  • Reporting and Dashboards
  • Resource Management
  • Revenue Recognition
  • Sales Collaboration
  • Security Developer API
  • Skill Profile Management
  • Time & Expense Tracking
  • Timesheet Management
View All Features

Benefits

- Accelerate ROI with cloud-based delivery—eliminate costly hardware and expensive software maintenance.
- Drag-and-drop resource management allows managers to quickly assign the right resource with the best costs to deliver projects on time and improve margins.
- Connect project activities with company financials to ensure accurate accounting and billing throughout the project lifecycle.
- Increase resource utilization, and manage and deploy resources to projects based on employee’s skills, interests, experience and availability.
- Collaborate on projects and maintain current and accurate project status at all times, allowing managers to proactively identify and resolve potential threats and gain accurate insights into expenses.
- Increase utilization and reduce reliance on subcontractors by easily identifying and assigning consultants who are on the bench or on another team.
- Recognize revenue separate from project billing to support exactly how your organization measures profitability and ensure compliance with financial standards.