When we asked for customization, they were not transparent about what would or would not work on our self-hosted version vs. their cloud version.
They tried to be responsive at the beginning, but it is clear that they are a small company and do not have the resources or expertise to support this tool.
Support has been limited even with us buying customization of the tool. We are just now starting to use it after over 5months of having it installed because the company does not do proper QA testing.
Every time we have reported a defect or issue, they have broken other functionality while attempting the reported fix. They don't even do regression testing and put the ownership on the client to do that. To add insult to injury, also though their product has fallen very short of expectations and was not Production-ready for months, they refuse to begin the support period from that point in time.
Instead, they had started it from when it was purchased, irrespective of our requests.
At this point, we have already limited the usage of this tool internally and are working on a replacement
The interface during the demo period when we were using the hosted cloud solution.
There are features that have not worked as expected, like reporting, forecasting, reoccurring tasks, actuals calculated incorrectly, 404 messages. Especially the resource forecasting which does not work. The limitations that they did not mention when we asked early on, such as multiple holiday calendars, multiple working schedules.
Value for money
Ease of use
Likelihood to recommend: 0/10