Trigger Reviews

I have a small agency in Bolton, UK and have been looking for a time tracking tool which is easy to use and can be used without massive training or learning. There were a few bits I had to speak to customer services about but these became obvious it was me in a rush rather than the software.

It would be nice to have the option to download reports in a pdf format and white label them. So it's a bit easier to send through to clients at the end of the month. However, this is a minor thing I think would be a good addition.

Trigger is aggressively priced and is great platform for companies (and their owners/bosses) who are skeptical or curious about the value of using a web-based platform to manage project, companies, time-tracking, etc... It gives us what we need right now and we've been very happy with the responsiveness of the Trigger team to answer questions and listen to our requests for new features or changes. They seem like a really well run company.

No software will ever do everything you need as it was not custom designed for our companies purpose or our unique operations. One of our biggest frustrations has been the ability to download more complete data from Trigger so that we can do more analysis and review in Excel / spreadsheets rather than the website/app. On a positive note, Trigger has listened to this request and they have been working on creating these solutions.

Xero accounting integration via API Robust Slack integration Employee timesheets view is mostly helpful

Abandonware level support. The only support I was ever able to receive was when I initiated by finding the phone number of the parent company in Australia and calling. I will say, they were completely lovely and helpful via phone and the couple followup emails. But after, total silence. In the end, I can't risk logging hours in a system with no support and we're moving to product that prizes it. Here's...

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Nice intuitive interface. Quick and simple to set projects up. Time tracking is easy and quick. Good customer support. Constantly adding new useful features. The product development team listen to requests and you can quite often have an impact in the future of product development. Integrates easily with lots of useful third party systems and apps.

Billing setup is slightly convoluted. Invoicing is not simple/sometimes hard to generate correctly. Resource allocation/management is not the best out there.

Love the look and feel of it, integrates well with Xero, Google Suite and it's easy to use with clients and contractors as well as regular staff. It has made working with teams across timezones very easy.

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We are a graphic design studio and Trigger is an excellent fit for us, it connects seamlessly with our accounting software (Xero) and makes it very easy to invoice at the end of the month as apposed to a few other programs we have tried.

We have used other software that has a desktop timer which makes it a lot easier to time jobs as we have a lot of small 15 min jobs and this feature is sorely missed. Trigger have announced that they are developing this feature so we look forward to this in the future.

Thanks James! Yes, we are hoping to release our new desktop Trigger Timer in May 2017, as well as our new integration with Slack. :)

Trigger is very easy to use and is perfect for digital agency such as ours. We like how it is being developed and improved in response to requests.

I can't think of anything I don't like about it. Trigger suits our needs for a account/task management software perfectly.

The look and feel of the interface is good - it's one of the better-looking project management solutions.

Keeping track of tasks that you're involved in but are not currently assigned to is difficult. The control over notifications is not granular enough - you either get excessive useless notifications or you are left out of the loop.

it does what it must, it does it well and does not clutter you with fancy useless stuff! It has almost all functionalities required to manage your company projects from project management to invoicing. These are kept basic to preserve the system to the mission critical functions without dilution. The application is rock solid (not one single down time in 5 months) and has very few bugs (only one found)

Some limitation on the project management and planning/budgeting functionalities when come to proposal assembling.

Ease of use, reporting capabilities and amazing customer service. It is the first time I've found a tracking software that differentiates between employee and contractors, which is what i have been looking for 2 years now. Thank You Trigger!

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classic project management logic done well

did not like retrospective datesHas export import export to CSV (good), but only for a few fields (bad)sometimes offline. really need an offline app if server is not reliable.

Easy to use - great support team

There is nothing that I can think of.

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Simple, Easy to Use , Great GUI , Budget tracking , Accounting Integration with Xero

None so Far

Easy to use, Can be intergrated with accounting software, Can upload images to tasks

I've found nothing that I don't like about this App.

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