Condo Control Reviews

Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc. Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more. Our security desk to...

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Requests and changes must wait for one month.

Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team

Ease of use and functionality. The software has allowed us to organize and keep track of different aspects of the condo management in our building. The team continues integrating new modules and they are very receptive to feedback from clients.

There are certain modules like Maintenance that are bit outdated and it doesn't allow us to implement a comprehensive plan that could be integrated with the rest of the modules. Also, it would be amazing if the software could be integrated with other systems in the market to control access to the building (access control) so there is only one data base to be updated.

Can keep track of packages, newsletters sent to residents and other items.

It is very slow and it requires a number of screens to get through to get to what you are looking for. When an email is sent to residents it usually takes 1-2 hours before it is received.

Hi Karen, Thank you for your review! we strive to make our platform easy you use and navigate. We provide training options including video, in person, over the phone, or online to help our customers navigate our platform. We apologize for any inconvenience e-consent feature might have caused, our system usually takes less than 30 mins to send out a service level agreement to all residents. A customer success manager will reach out to you to help rectify this issue. Thank You, Condo Control Central Team

I've been a user for over 2 years. I've used serval applications similar to CCC but none compare of the user-friendly and accessibility that CCC gives you. If you are wondering if this will help you manage bookings, events, residents, files, security team organization. This app has it all. I love that it also has a Phone app. I definitely Recomend it to other managers.

I feel the tutorials should be more focused on residential use, not administrators only.

Condo Control Central is exceptionally user-friendly. It is easy for new clients, security staff, and residents to quickly learn and use. Out of all the condo management software options out there, CCC is the sleekest by far. It has the best mix of customization options while keeping things as simple as possible for building staff.

There are occasionally a few bugs/issues when running certain reports.

CCC is user friendly both as the administrator (Property Manager) as a regular client (Resident). It assists with organizing the constant communication flowing through my email inbox and ensures all tasks are tracked until completion.

There is nothing negative that I can say about this software.

Great way to alert owners and residents quickly Helps to keep owners and resident information in a central location Helps the condo board and manager track service requests Tasks allow the condo board and manager to organize their efforts

It would be nice to have integration with other services like our security door system The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Hi Kevin, Thank you for your honest review! we are currently finalizing our security patrol solution which will have more features including patrol checkpoints/touring. It will be released in January. Our task section does enable users to add others to the task, a customer success manager will contact you to elaborate more on this feature. Thank You, Condo Control Central Team

I like the variety of options available, like preparing reports etc.

The fact that you cannot have the same email address for different suites. The date format needs to be updated to numeric and alpha combinations and make it consistent throughout. When people are made Inactive - they are still getting emails unless they unsubscribe themselves (which doesn't happen automatically). It appears that the APP has functionality problems and people cannot always use a computer to access the site. When people unsubsribe themselves by accident could there be a safety reminder if they actually want to do this. I'm concerned about people who have unsubscribed themselves when we are coming up to the Budget and year end information.

Easy to use. The support is fantastic. There are so many more functions then any other provider.

None

Convince and user friendly. Self explanatory

Nothing comes to mind. We use it every day and it's good

The most that I like in CCC Portal there are so many facilities options to create: announcements, events, service requests, tasks, amenity booking, etc. Options announcements help us to save tons of time by easily picking up notice templates.

I would like to add a chat option between Concierge and Management Office. Additional to this, would be perfect if CCC provides a template of the back charge letter and the opportunity to save letters under the unit file.

I have used Condo Central as a property management software for over 5+ years - it is a helpful way or keeping track of Residents, getting timely communications out and tracking service issues. I continue to receive positive feedback from Residents regarding the ease of the website. The Condo Central Team is great at taking ideas and implementing them so that mangers get a tool that works right for them.

I am happy with the product. Any time there was something I wanted, I reached out to the team to implement.

The software is easy to learn and easy to use. I wish all of my properties would make the switch to CCC.

The e-blast feature was challenging at first when trying to use bullet points. We let our representative know the problem and she worked with us and the issue was resolved quickly.

Easy to use, a very good interface, that one can learn how to use it very fast.

System is down often. The report section need some more work.

Hi Eli, Thank you for your review! Although we have a %99.95 up-time, sometimes we do updates and maintenance on our systems causing it to be down temporally, we apologize for this inconvenience. We have also released a new updated for our reporting feature, which adds more functionality. Please give it a try and tell us what you think! Thank You, Condo Control Central Team

Comprehensive, not difficult to use, full complement of features

Certain aspects required some debugging and ironing. Improved with time.

Facilities booking and document management.

No package management/notifications. It would be good to let residents know when there is a letter or package waiting for them.

Provides timely owner communication to all owners with an account.

Not all owners feel the need to register with CCC. reading notices seem to be a two step process. 1) get an email from CCC, then 2)log into CCC to see notice. CCC setup, especially owner and accounting data entry is very time consuming.

Ease to use for management and residents.

Maybe separating what aspects you can unsubscribe to if you wish. Ie so if they unsubscribe you can still get package notifications.

Easy to use. Easy for owner users to navigate. Great www Library. Great Task manager. The best of post sales customer support from [SENSITIVE CONTENT]

Not at this time.

This software is easy to operate and this help new users to get use to it more easily. I First use this software two years before and I just love it.

I don’t have any complaint with this software. I am happy.

It is very convenient receiving messages from our front desk and Property Manager.

Sometimes it's difficult to find a document.

Easy to use, great customer support, easy flow when changing details, logical software programing

Many hidden settings that need to be selected.

The convenience of creating a notice on the computer and also on the phone.

It condenses certain announcements after posting even after seeing the draft copy.

easy to use and to keep the track of everything.

nowadays, it does not show the proper subject of incident reports. Just first 3 words of su ject are displayed.

Easy to use and to inform residents of information going on in the building

nothing has come up yet. The company is always quick to respond to our questions/concerns.