HOA Start Reviews

Even at the low-end 'Starter' level, the set of features available is substantial and allows for a robust website both for the public/member facing side as well as the administrative backend. There is a good range of website templates to choose from and they are straight-forward and simple to set up, edit and maintain. HOA Start has really good help resources and video tutorials, and the support desk has been great and super responsive.

Not necessarily a con, but it would be nice if there was the ability to customize certain aspects of the template, i.e. set default fonts, specify colors for links, etc.There could be improvements in the invoicing/payment systems. I've run into some limitations and bumps that have required figuring out various workarounds.

Our Specialists work hard for our clients on every plan purchased, regardless of size. We see a lot of the same you speak about with the overlooked options for associations. It's extremely rewarding to receive review like this is. We want you to know that we're thankful and proud. Thank you again for the feedback!

The ability to quickly and easily configure our HOA website is where this product shines. Our HOA is on the Starter package, yet this is feature rich with the ability to manage our members, post and expose HOA documents, ACH payments, calendars and the flexibility to create additional webpages as needed. The modern user experience provides our HOA a fresh new look. The fast response from our Onboarding...

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Because HOA Start is so feature-rich and everything is configurable, there is alot of functionality in this product. I am an IT professional where I needed to reach out to the Support team for clarification on a couple items, like the Households feature for example. Two things that can be improved: 1) making HOA Start mobile enabled (not just viewing website on mobile device), 2) email blast as part of the Starter package.

You really may not know how rewarding a review like this is, but we want to assure you that we're thankful and proud to receive it. Our Specialists work hard for our clients on every plan purchased, regardless of size. It goes without saying that it's an easy job when the client comes in ready to succeed. Thank you again for the feedback, and we look forward to working with you!

HOA Start has most of the features we were looking for including ease of setup, excellent customer and technical support, the ability to automate certain functions like ARC reviews, member sign-up and communication with homeowners.

Documentation was insufficient in some areas but excellent technical and customer support made up for that.

We sincerely appreciate you taking the time and providing us this thorough review that allows us to see where we're shining, and where we can make improvements. Customer service means everything to our organization, and we strive to make sure no client is left behind. We have a full development roadmap slated for 2023 with features that will be sure to provide an even better experience to communicate with your members. We again thank you for your trust in us and look forward to the partnership!

I like the clean manner in which members and addresses are handled. It's extraordinarily easy if you have learned to get data from your county assessor's database. Members were a bit more difficult at first, because not all have email addresses, which are required. But a question to our contact revealed the magic trick of using @example.com. I like the ease of changing web pages' content, with the preview option to make certain the changes look right. Our architectural control committee is delighted with the ticketing system. They will campaign absinthe any hint of wanting to abandon the software.

Messaging members is our least favorite part. We do it regularly, and wish we could do more with design. We often send aplain text message, with the graphic version as an attachment, but our older population find this challenging. I was excited to see a page format for a newsletter, but disappointed when it could not be emailed, but just referred to.

Sue, we greatly thank you for taking the time to help us learn about what we're doing right and where we can improve. We have a full slate of new features arriving in 2023, and we think you'll enjoy many, like the upcoming Mobile App. Our promise to you and all of our clients is that we will keep improving the product, experience and delivering top level support. Thanks again for your trust in us as a vendor!

No need to understand HTML or other generalized web tools. Use of more than 20 available templates make it easy to create pages which clearly convey content in a format VERY well suited to that content using a simple but powerful edit panel combined with the automation built into the individual templates.We are also VERY impressed with the support provided. In addition to the VERY extensive online documentation, our onboarding specialist has answered more than 50 individual queries all of them within one working day.

Key concepts concerning how the automation in the templates and the Admin Dashboard features interact with the site builder tools need to be more clearly explained and given prominence in the documentation.

The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product.

As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers.

This is the only software project I worked on (and I've done plenty,) where I didn't have to write code. Their templates, widgets, etc are fully configurable where you can put together a decent website without having to code!!

I would like the ability to define my own templates. You have to use an HOAstart template. However, they give you plenty to work with.

It's easy to use, administer and change. Also, it's newer than most of it's competitors out there. Most others I found were 15-20 years old and they looked it. HOA Start is fairly new (a couple years old) and thus state of the art for the industry. Also, we maintain it ourselves as opposed to relying on the website company. therefore, changes happen in hours and are exactly what we want them to be. We control it.

It wasn't as feature rich as some of the others initially when we got it, but what it has now is plenty for what we need now.

We are able to have a nice website and offer the ability to our residents to stay connected, reserve our club house online and pay for their dues, rental etc all in one place

The household data import/upload has been a little complex, but the big one for use was the inability to delete it (as an admin) and start over. Granted, a quick email to our onboarding specialist fixed it (he had to do it for us). This feature should be turn one for Admin so that we can "delete and start over" if need be (in case we upload something incorrectly)

Thank you for taking the time to give your thorough detail of your experiences within the product. We're listening and honed in on improving the software, as we continue to develop the platform. The feedback we have been asking for from clients as of late has been amazing, and we sincerely appreciate you taking the time.

Ease of use / customer support. The options are very useful

Have not utilized all the features yet so hard to tell but one area is the ability to link members with households and make modifications easily.

We value our customers and sincerely appreciate them all. These submissions allow us to see where we're doing well, and help us get better. We're always improving, and its feedback like this that helps navigate where we're most needed. Thank you tremendously for the glowing review, and for choosing us as your provider! We look forward to the relationship.

Ease to work on the admin side and then quickly look at the public side.

Just need to work with it more to get more automatic in completing tasks I will be doing routinely.

Thank you Denise, we appreciate your feedback! We love seeing communities who really need a solution find what they're looking for. Kudos to your team for putting in the work and continuing to create a website/experience that is valuable for all residents!

Ease of use is a major reason why we selected this product. The tutorials were great!

At this point nothing comes to mind. As we use this over time, we may want to see some features added as we become more proficient, and the needs of the community expand.

The customer service is excellent.. It is easy to add new containers and news items

Extra cost to produce a newsletter to use for the owners

Website is relatively easy to update. Very user-friendly.

The documents - it's easy to upload the documents but I'm still not 100% sure they are all in the spot I want them to be in.

The template selection and editing approach

Didn’t find anything that I didn’t like. It worked.

We have clients from all over the nation, and it's always so humbling to see how they respond well to the product, our process and support team. When you get organizations like Mariners Point, the job is a breeze. Thank you for taking the time to help us learn about ourselves through your lens.