ResMan Reviews

I used to create weekly reports for my boss that listed our team's hours on each project. It was easy to select the project and dates to filter so I could export the information to Excel for the reports. It was also easy to keep track of the employee's PTO each week. Having this software allowed me to create the reports I needed within a matter of minutes.

I did not have any cons while using this software.

Hi Miranda. Thanks for your review! Those reports you mentioned are great and our reporting is getting even better. We have a whole team working on creating the visibility and accuracy that property managers expect. Regards, Dennis Behrman | SVP of Marketing

Easy to use- you have more than one way to do all things for different learning patterns. Drill down features are amazing. Accounting side and Operation side work well with each other. Alot of the industry software has either a stronger front end or and amazing accounting. It is rare that you have a general good system on both sides.

Which experience a lot of glitches and I'm not sure if it due to all the integrations. We are always fixing links, " they are broken". I wish it had a lock like Yardi on it- Which does not allow the leasing team to move forwarded with out collecting information. Resman- the main tab does not all the rest, we have to go back and manually enter.

It is relatively easy to navigate through the various aspects of Resman

There is problems with the payments deposited to Resman do not make it to the Ledger of the Resident. Just recently, deposited a money order for the resident in 1120. It is on the Deposit Batch, but did not post to the residents ledger. I am having problems with transferring residents from one unit to another. Even after the Transfer there is still the message of pending transfer (click here) on the previous unit. Processing invoices for payment and the scan to attach. I, today, selected a scanned invoice to attach and I access everything except the one I needed. Example is, invoice scanned had last numbers or 420, I select that, I get scans for 415/414/420. I continue to try and eventually I am able to get the correct invoice attachment. It is frustrating and consume too much time.

Hi LaVone, I am sorry to hear that you're experiencing some issues. Since you have described your situation in detail, I am forwarding your information to our customer support team so that they can get in touch with you. And if you have any more questions, feel free to email me. --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

The ease of scanning invoices and paying them is a major plus. The ability to have the invoice stored in the system so if needed I can go to the vendor and view without having to search through my paper files is extremely helpful.

I do not like that when I post charges on the 25th of the month, and if for some reason need to change that charge or if it was posted in error, I cannot make the change until the 1st of the month. The wait list option in ResMan is of no use to me due to the fact that you cannot input a charge, we do a paid wait list. In order to post a charge and payment I have to input them as an Applicant.

The feature I like most about this software is the texting capabilities. It allows us to reach our Resident at almost all times. I also like that ResMan typically integrates with other software easily.

The thing I like least about this software is it seems like when there is an update there is often a glitch or the software crashes. This can usually be fixed by restarting my computer but can be frustrating if you are in the middle of something.

Katelyn, Thank you for sharing your experience with ResMan. We agree the bi-directional SMS feature is great, especially when you need to keep track of resident communication in one place. I forwarded this feedback to our product team as well. We appreciate all feedback from our users. Thanks Again, Aaron Trujillo ResMan | Marketing Director

The UI is great. It makes it incredibly easy to train new staff because it' is so user-friendly.

Sometimes "the team member" the little lizard can get annoying telling you everything you can't/ or do not have the permissions to do.

This is the easiest product to use. Coming from a non-multi housing background, but using programs like Yardi in my past for Commercial Real Estate, ResMan, without taking any training, is the most intuitive program. It has every report you could ever need, the integrations are seamless, and the navigations through screens is super easy.

On property teams struggle a bit with the ease of the software, as it is completely different from Yardi and Property Matrix programs but it really can do so much more. I'm sure 2 years in we still haven't used all the functionality offered to us at this point. Customer service was a little tough when you had a question in the beginning, but they have since moved to a new platform where you have a dedicated team and it works amazing.

I like the simplicity and the functionality that is already there.

Support is not always responding on time. The issue that need to be fixed has been lingering for ever. Never got a satisfactory response.

Love the reporting, ease of use and great accounting functionality and accuracy.

Support team isn't as knowledgable as they used to be. Things get fixed but it takes longer than it used to .

I love the tenant portals for residents - from paying rent to requesting work orders, Resman makes it a snap for our residents to communicate with us.

It would be nice to be able to show the security deposit as "owing" in the resident portal, so that residents know to pay it before they move in. Also, integration with DocuSign would really make my life easier for lease signing and renewals.

For the most part, the program is user friendly. New employees are able to pick up basics fairly easily.

I truly don't like when we have to trouble shoot an issue. The help (?) icon rarely offers any support when ever I use it to research an issue. When I've had to call the customer service agent the help takes so long to get, so I don't want to even call.

We came to ResMan from using QuickBooks only and keeping all our property Management in files, on our server in electronic format and/or lists and lists and files of Maintenance records. We loved how easy Implementation went, and how, like QuickBooks, you can drill down to the details in ResMan. We now have all of our property management documentation in one place from Tenant files to Maintenance to Affordable Housing reporting information. Each time we contact support for assistance, the response is quick and very effective.

We still have not "cracked the nut" with the Tax Credits Compliance Reporting seamlessly working with our Nebraska Housing Finance agency. We are doing the Compliance Online with our funding agency manually until we can get back to working with Support and our Funding Agency to get this reporting in the format we need. We know we can find a solution but our Management Company is growing so fast right now, we are tackling getting our new units into ResMan and then will get back to solving the Tax Credit Compliance reporting piece.

Cris, thanks for taking the time to review the ResMan platform. You're right that compliance is a tough nut to crack but we are working at top speed to increase the innovation lead we enjoy in affordable. Our design philosophy is to provide a platform that helps businesses like yours grow. We're thrilled to be part of your growth journey! Dennis Behrman | SVP of Marketing

This software has the ability to work with almost any need or business. I have been with ResMan for almost 2 years and during that time they and improved the user interface a lot.

The instructional videos are lacking. The compatibility of ResMan and its services are frustrating at times. Adding a screening company to process applications took about 3 months to get functional. ResMan has a great dash board concept but any time I do anything more then surface deep its internal process is annoying. example: Moving out a tenant is extremely confusing. I had to write myself a cheat sheet with 10 different steps I have to do, to fully process a move out. And the steps are all located in different spots with in ResmMan. I would think a normal repeating operation should be a bit more streamlined.

Justin, Thanks for your review. I'd like to get you connected with a customer success manager ¿ live, not through email or chat ¿ so that we can help you get a smoother ResMan experience. Shoot me an email with your contact information. -- Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

I absolutely love this software! I've been in the Multi-family Industry for over 20 years and have tried so many different programs. Resman is easy to use- Navigation is a breeze. Use of short cuts really saves time. I love the ability to have short cut links to the reports I print most often. I can look at my Dashboard and in minutes know everything from Occupancy to Renewals and Maintenance trends. Training and support are easy to understand and they get things resolved quickly. I love the ability to post delinquency notes on multiple apartments on the dash board in minutes. Messaging/Emailing Residents has never been easier! If I had the opportunity, I would love to go to more Resman Trainings. The great thing is, I continue to find more ways to be productive with the ease of Resman.

Sometimes runs a little slow. (Honestly could be my internet). Wish you could link to the apartment when you are on the dashboard of delinquency notes. (Quick link) Wish the texting platform told you not only the name, but also the apartment number.

I like how simple and easy this system is to use. Every time I have called customer service I have had my questions answered.

I wish there was a way that I could text my residents. Everyone including prospects have asked me to text them for one thing or another and I cannot. Please find a way for us to change this.

Amanda, I'm so sorry if there's confusion, but SMS / texting is currently an important and widely-enjoyed feature of ResMan Essentials. You can send individual or bulk emails and texts and your residents can respond to them. In the main menu at the top of the screen, click "Tools," then look under "Communication" and you should see these great features. (If not, please contact support!) Another great part of our resident communication feature is that your software has a built-in communication log so that you can track who communicated, when communication was sent, and how you communicated. --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

This product is very user friendly and does everything you need it to.

when we first started using this product, ROI the lizard was used at icons and helped with getting to know the software. He isnt used as much but i think if he was it would help new users.

My favorite feature of Resman is the texting option and online payments. I can easily and quickly send out text alerts to all residents about emergencies, events, etc. With most residents they respond quickly to this feature as most people have a cell phone with them at all times. It has helped me as an Assistant Property Manager to have regular contact with my clients.

There is not anything I can think of that I am unhappy with at this time. Resman is very user friendly and also has training videos that you can watch if you need assistance.

Price. Reports are as good as OneSite. GL combines a lot of activity for certain entries, its an extra step to drill down and see what actually makes up an entry.

Difficulty in getting help desk to do anything (based on conversion experience with prior balances). If you need a report altered its a week or more project.

Dear Sir or Madam, ResMan strives to provide top notch service for its customers. We built our company and our products around a core belief in customer success, so I'm disappointed if your concerns mean that we are't living up to that standard for you. If you send me an email detailing what your experience has been with ResMan's support team, I'd love to get down the bottom of it. Either way, know that your feedback has been noted and passed to the appropriate department. Thank you. Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

I like using Resman because I believe it is very user friendly and easy to learn. Unlike Yardi, I also like that I can text and email people from this software. I like that it is a one stop shop. I like how it is also linked to our other programs.

I can't think of any negative features to report at this time.

I like having the ability to drill down into P&L statements for a location, then being able to just change the parameter to select another location without having to open another P&L first. ResMan provides instant updates of changes made in accounting by a simple refresh. Also, each apartment can have individual amenities listed and easy to update market pricing.

I know it is a safety feature, but when I switch windows to check emails for 20 minutes or so, ResMan forces me to sign back in. As I said, I realize the need for that, but the question is what I liked least and that is the only thing I don't care for.

THE EASE OF IT, IT IS VERY USER FRIENDLY...IT HAS A REPORT FOR EVERYTHING THAT YOU NEED & WANT.

I WISH THAT IT HAD A DAILEY ALERT REMINDER....LIKE ONESITE DOES.

Can be easily used and understood by anyone

I have not found any cons. All has been working well.

Thanks for the positive review, Araceli! We're thrilled that you love the ResMan platform. Cheers! Dennis Behrman | SVP of Marketing

It's easy to use, works like an app, semi intuitive, can use search bar to search most items

horrible response time on customer service. Inputting 1 ticket can take several days for a resolution. no phone number to call for immediate service. chat option takes 15-20 minutes for someone to respond or doesnt work at at times. if you can improve customer service response time and resolutions then this would be a much better product

Mr. Franks, Thank you for your feedback. In response, we have put our customer service phone number on our website's contact page. At ResMan, we're constantly working to improve customer service response times, so I'd love the opportunity to talk with you so that I can further investigate the matter. Feel free to email me directly at dennis.behrman@myresman.com. As for your other comment about the search bar, I will gladly pass your suggestion along to our product development team. Regards, Dennis Behrman, SVP Marketing

Ease of reports. Using the Links option is super convenient!

Nothing in particular that i can think of.

I have used several different leasing and rents programs and this is by far my favorite. Its user friendly, allows for business to continue while finalizing close out for the prior month.

The only thing I would change, is the reports. The reports change after the period is rolled when someone pays a delinquent. And it should stay the same

Dawn, thanks so much for taking the time to share your feedback. We hear you loud and clear on reports and have invested an impressive amount of man-hours in developing reporting you'll love. Stay tuned for news on that front in 2019! Best wishes to you and your team at Centra Partners. --Dennis Behrman, SVP of Marketing