IT Management

10 Best IT Management Software

Mar 8, 2022

IT management software allows you to monitor assets at different locations and minimize vulnerabilities so that you can plan resources efficiently.

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Shephalii KapoorWriter
10 Best IT Management Software

What we'll cover

Are you an IT manager struggling to control and protect critical IT assets from vulnerabilities? If so, you need IT management software to monitor and manage your assets using a systemized approach.

IT management software gives you complete visibility and control over your assets while helping improve asset utilization. This software helps system administrators track assets that are prone to inaccuracies and check for potential risks before they cause any network damage. 

To help you choose the right product based on your needs, this article explores 10 top-rated IT management software options from GetApp’s IT management Category Leaders, listed alphabetically. 

Read our full methodology for selecting these products at the bottom of the article.

10 best IT management software

1. Atera

Atera is an online remote monitoring and management tool designed for IT professionals. It is an all-in-one Software-as-a-Service (SaaS) solution that supports help desks, reporting, ticketing, billing, and invoicing. This software provides remote access tools so users can control, configure, and evaluate remote servers, desktops, and files. 

Atera’s ticketing system facilitates the creation of task tickets by both clients and technicians.The tool's ticket timer allows IT technicians to record time spent working on customer tickets. The software uses machine learning to keep tickets organized and describe required actions.

This software also provides a live chat feature that allows technicians and clients to connect remotely. Users can generate automated reports to measure overall network performance. 

*Analysis accurate as of February 2022

Automate alerts in Atera

Automate alerts in Atera (Source)

2. Automox 

Automox is an online tool that allows IT administrators to simplify and automate critical patching, software updates, and security configurations. This software provides cross-platform patch management functionality, meaning it can manage patching and configuration updates across multiple operating systems from a single console. 

Automox helps users identify security vulnerabilities in software and hardware assets across all network endpoints and deploy a software patch to remediate any threats. This tool provides a single dashboard view so users can identify misconfigured systems across all endpoints and discover missing patches. 

This IT management software allows administrators to install and update critical software across all devices as well as uninstall unwanted software. 

*Analysis accurate as of February 2022

Dashboard overview in Automox

Dashboard overview in Automox (Source)

3. Device42

Device42 is a network management solution that allows IT administrators to discover, map, and optimize infrastructure and applications. Key features of this software include asset tracking, service management, and automated data center management. 

Device42 allows users to create building layouts, which include the overall building, rooms, racks, networks, and even power cables. This helps them visualize network dependencies and clearly understand what has been affected in the event of an outage.

This software enables IT managers to grant permission/access rights to team members. It provides a password management module that allows data center managers to store and manage passwords in a central location.

*Analysis accurate as of February 2022

Visualizing racks in Device42

Visualizing racks in Device42 (Source)

4. DomotzPRO

DomotzPRO is a remote network monitoring platform that allows users to detect and troubleshoot network and device issues in real time. As a DomotzPRO user, you can monitor multiple devices at once through a common dashboard. This software allows you to restrict who has access to what networks/clients. 

DomotzPRO allows users to configure alert conditions based on network status or speed. These alerts are sent as push notifications to warn relevant technicians of any possible outage. This software also provides alerts for any changes made to the network. 

This IT software allows users to perform speed tests and create automated ad hoc or monthly reports related to device performance and user activity logs. You can share these reports via email. DomotzPRO automatically conducts speed tests at regular intervals (e.g., every six hours) to generate reports on network performance. 

This tool has three components: DomotzPRO mobile application, DomotzPRO cloud, and Domotz network agent. 

*Analysis accurate as of February 2022

Checking the performance of connected devices in DomotzPRO

Checking the performance of connected devices in DomotzPRO (Source)

5. JumpCloud Directory Platform

JumpCloud Directory Platform is IT management software that allows IT admins to manage multiple devices from a single web-based admin console, regardless of their location. This solution enables admins to create schedules, check patch versions across remote systems, and enhance device security by minimizing vulnerabilities.

JumpCloud allows password complexity management, which means users can control password complexity requirements. This tool also offers mobile push multi-factor authentication (MFA) to secure user access to IT resources. 

This software features a dashboard for compliance monitoring. Users can create, view, save, and share compliance reports with auditors.

*Analysis accurate as of February 2022

Managing devices in JumpCloud Directory Platform

Managing devices in JumpCloud Directory Platform (Source)

6. NinjaOne

NinjaOne is online remote monitoring IT software that allows teams to automate and manage all endpoints within one intuitive platform. The software provides all essential tools for endpoint management, such as integrated remote control and automated configuration management. 

This tool not only allows professionals to check software/hardware assets and other network details across multiple locations but also provides customizable alerts to flag technical issues as they occur. 

NinjaOne provides a suite of silent remote remediation tools that work in the background so IT technicians can update configurations and solve IT issues without interrupting end-users.   

*Analysis accurate as of February 2022

Dashboard overview in NinjaOne

Dashboard overview in NinjaOne (Source)

7. Pulseway

Pulseway is remote IT management software that provides for workflow automation, patch management, remote device control, and network discovery. This software allows teams to reduce downtime and automatically fix issues before they become complicated problems. 

Pulseway’s fully-featured mobile app gives technicians a real-time view across networks as well as status updates. It also allows teams to run automation tasks, patch operating systems, and restore files, all from their mobile phones or tablets.

This software comes with a maintenance mode feature that allows users to disable notifications while making changes on a networked device. This allows other team members to see that the issue is currently being worked on and avoid duplicate efforts or unnecessary warnings. 

Pulseway also offers custom reporting that gives users a detailed view of their IT system’s health, performance, and resource utilization. 

*Analysis accurate as of February 2022

Real time status updates and alerts in Pulseway

Real-time status updates and alerts in Pulseway (Source)

8. Splashtop Remote Support

Splashtop Remote Support is a remote support solution that gives IT professionals and service desk staff access to multiple devices, along with file transfer, group chat, and user management functionalities. Splashtop allows you to view and control multiple monitors from one operating system. 

This tool offers drag-and-drop functionality for file transfers and allows technicians to share screens with users on remote devices. Users can print files from a remote computer on a local printer without the need to transfer files between two devices. 

Splashtop Remote Support offers additional monitoring and management features, including configurable alerts, remote command, scheduled reboots, and event logs. This tool also provides high-quality audio from remote computers, allowing technicians to hear the sound coming from a computer during remote access sessions on their local device.

*Analysis accurate as of February 2022

Controlling remote capabilities in Splashtop Remote Support

Controlling remote capabilities in Splashtop Remote Support (Source)

9. SysTrack

SysTrack is a digital experience management solution that gives professionals better visibility into the usage and performance of IT resources and services. This software captures and analyzes important data points, including those related to central processing units (CPU), random-access memory (RAM), and memory, which helps technicians resolve issues and optimize operations. 

This software allows users to track the performance of hardware and software assets to identify inefficiencies, including under-performing resources, unused software licenses, and rarely-used apps. Users can also measure software usage to improve the end-user experience. 

SysTrack provides advanced automation and visualization capabilities, such as real-time graphing to present critical end-user and infrastructure information. 

*Analysis accurate as of February 2022

Application visualization in SysTrack

Application visualization in SysTrack (Source)

10. Syxsense

Syxsense is IT asset management software that allows users to remediate endpoint vulnerabilities inside and outside of their network. Depending on buyer need, Syxsense offers two endpoint management solutions: Syxsense Secure and Syxsense Manage. Both solutions include two-factor authentication (2FA) to ensure safe user logins and a secure network. 

This software solution uses artificial intelligence to keep endpoint devices up-to-date with the latest security patches and system updates. It also offers tools that allow users to prioritize patches based on risk level and gain insights into misconfigurations and compliance violations. 

Syxsense allows users to automate processes related to workstation management or patch deployment. This tool features a vulnerability dashboard that displays both software and security vulnerabilities. The dashboard provides insights across 30 security families, including antivirus, firewalls, and crypto mining. 

*Analysis accurate as of February 2022

Software updates in Syxsense

Software updates in Syxsense (Source)

How to choose the right IT management software for your business

  • Understand your business requirements: Before you invest in an IT management system, make sure you have a clear vision of how you'll use the software. For example, you might need IT software to gain full visibility over your IT assets, including data stored in them. Or, you may need the tool to solve existing issues faced by your IT department. You could also need IT software to automate, accelerate, and improve manual processes. Understanding your requirements will help you narrow down your software choices.

  • Consider usability and functionality: IT management solutions should save you considerable time in managing your company’s resources. Select an IT management solution that offers a clean, easy-to-use interface so you can roll out the software with minimal training and orientation. Besides usability, evaluate basic functionalities such as auto-asset discovery, configuration management database (CMDB) management, and inventory management. Instead of searching for advanced features that are rarely used by IT professionals, go for basic, oft-used  features in your IT software.

  • Consider integration with your help desk solution: An IT management solution should easily integrate with your existing service desk solution. This means you can streamline ticket resolution and easily capture asset incident history.

Common questions to ask while selecting IT management software

  • Is the software scalable to meet growing business requirements?

Before investing in IT software, consider the scalability of the solution. Look for a product that is capable of scaling its data collection and reporting capabilities to accommodate a growing number of users, nodes, devices, and systems. 

  • Does the software offer real-time alerts?

Before investing in an IT solution, ask the software provider about the product’s real-time alerting capabilities. Look for a tool that triggers automated actions, such as SMS/email alerts when it detects a network change or any suspicious activity. This will help your team identify and solve issues as they arise.

  • Does the software offer reporting capabilities?

Consider investing in IT software that allows you to generate customized reports on network health and performance, active issues, antivirus activities, patch status, software changes, and compliance.  

How did we choose these products? We didn’t—you did

At GetApp, we consider and verify all our user reviews to recommend the most efficient tools for your business.

Our software recommendations reflect the views and experiences given by your peers. These recommendations are never bought or sold, nor based on the opinion of a single individual.

To be included in this list, products must:

1. Be listed under GetApp’s Category Leaders List for IT software.

  • Read more about our Category Leaders Methodology here.

2. Meet our IT management software market definition: “IT management software provides the tools and process for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases.”

3. Have IT reporting, alerts/notifications, and dashboard as one of their core features.

The 10 products with the best functionality, ease of use, value for money, customer support, and likelihood to recommend are featured in this article.

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About the author

Shephalii Kapoor

Writer
Shephalii Kapoor is a writer at GetApp. She helps small businesses identify the right software for their needs by analyzing user reviews for top-rated software products. Prior to Gartner, she worked as an assistant content manager at InfoEdge India Ltd. She has also worked in company law, aviation, and real estate. She is a published author and has contributed to various magazines and websites. During her free time, she enjoys reading.
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