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Epicor Service CRM Logo

Cloud-based service CRM solution

Table of Contents

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Epicor Service CRM - 2026 Pricing, Features, Reviews & Alternatives

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Epicor Service CRM overview

What is Epicor Service CRM?

Epicor Service CRM is a cloud-based solution that helps you manage your customer relationships from quote to sale, from service to delivery, and beyond.

This powerful solution is designed specifically for automotive service providers and includes features like automated reminders when it's time to schedule an appointment, the ability to keep track of what services have been performed on each vehicle, a way to set up recurring appointments and track their histories and a dashboard with real-time information about your business.

Key benefits of using Epicor Service CRM

Improved social media and web presence
Increase repeat business
Simplicity
Improve customer communication during the service process
Improve appointment success and show up rate

Starting price


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with better value for money

Epicor Service CRM’s user interface

Ease of use rating:

Epicor Service CRM reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Epicor Service CRM's key features

Most critical features, based on insights from Epicor Service CRM users:

Service history

All Epicor Service CRM features

Features rating:

Activity dashboard
Alerts/Notifications
Appointment management
Appointment scheduling
Automated responses
Calendar management
Call reminders
Campaign management
Communication management
Confirmations/Reminders
Contact database
CRM
Customer communication
Customer data management
Customer engagement
Customer history
Customer segmentation
Dashboard
Email campaign management
Email management
Email marketing
Email reminders
Engagement tracking
Gift card management
Interaction tracking
Loyalty cards
Loyalty program
Messaging
Mobile access
Mobile alerts
Multi-Channel communication
Multi-Channel marketing
Multi-Location
Online booking
Promotions management
Real-Time reporting
Real-Time updates
Recurring appointments
Reminders
Repair tracking
Reporting & statistics
Reporting/Analytics
Rescheduling
Retention tracking
Rewards management
Scheduling
SMS marketing
SMS messaging
SMS reminders
Social media integration
Third-Party integrations
Transaction history

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Epicor Service CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base

Training options

Live Online
Webinars
Documentation

Epicor Service CRM FAQs

Q. Who are the typical users of Epicor Service CRM?

Epicor Service CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Epicor Service CRM support?

Epicor Service CRM supports the following languages:
English


Q. Does Epicor Service CRM support mobile devices?

Epicor Service CRM supports the following devices:
Android, iPhone


Q. Does Epicor Service CRM offer an API?

Yes, Epicor Service CRM has an API available for use.


Q. What other apps does Epicor Service CRM integrate with?

Epicor Service CRM integrates with the following applications:
Epicor Catalog for Automotive


Q. What level of support does Epicor Service CRM offer?

Epicor Service CRM offers the following support options:
FAQs/Forum, Knowledge Base

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