App comparison
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Epicor Service CRM
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based service CRM solution
Last updated: March 2026
Epicor Service CRM Alternatives & Competitors (2026)
Top 7 free alternatives
Kangaroo
An all-in-one Loyalty and Marketing Platform for businesses.
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.9/5
Campaign Management
4.7/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Zoho Desk
Customer service software for businesses of all sizes
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Zoho CRM
Customer relationship management solution
0.3
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
N/A
Appointment Management
N/A
Appointment Scheduling
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
No pricing info
0.6
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
0.3
Value for money
No pricing info
Starting price
No pricing info
0.6
Functionality
Activity Dashboard
5/5
Alerts/Notifications
4.7/5
Access Controls/Permissions
4.3/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Appointment Scheduling
N/A
Automated Responses
N/A
Calendar Management
N/A
0.1
Value for money
No pricing info
Starting price
No pricing info
0.7
Functionality
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Top Features
Automated Responses
N/A
Calendar Management
N/A
Call Reminders
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
0.9
Functionality
Appointment Management
4.6/5
2-Way Messaging
4.5/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
N/A
Automated Responses
N/A
Calendar Management
N/A
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Appointment Scheduling
5/5
Activity Tracking
4.9/5
Access Controls/Permissions
4.9/5
Top Features
Automated Responses
N/A
Calendar Management
N/A
Call Reminders
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
1.0
Functionality
Automated Routing
5/5
AI/Machine Learning
4.5/5
API
4.5/5
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Calendar Management
N/A
Value for money
Starting price
No pricing info
1.1
Functionality
Activity Dashboard
4/5
Access Controls/Permissions
3/5
A/B Testing
N/A
Top Features
Appointment Scheduling
N/A
Automated Responses
N/A
Calendar Management
N/A
0.8
Value for money
Starting price
No pricing info
0.5
Functionality
A/B Testing
N/A
Activity Tracking
N/A
AI/Machine Learning
N/A
Top Features
Automated Responses
N/A
Calendar Management
N/A
Call Reminders
N/A
1.0
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Alerts/Escalation
N/A
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
Value for money
Starting price
No pricing info
0.7
Functionality
Campaign Planning
5/5
Activity Tracking
N/A
Advocate Management
N/A
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Automated Responses
N/A
4.0
Value for money
Starting price
No pricing info
5.0
Functionality
A/B Testing
N/A
Access Controls/Permissions
N/A
Activity Tracking
N/A
Top Features
Appointment Management
N/A
Appointment Scheduling
N/A
Calendar Management
N/A