GoFrugal Reviews

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

1.quick connective with support team 2.many time they give quick solution

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Support and Upto date Software Update as Per best in industry standard

Report designer should be added in product. It will allow us to design report as per customer required format

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

online, order easy & gosure is easy to use & user freiendly.

None of the above, i led all the features.

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

User friendly , easy to use , fast processing

using from a long Time But do not found any thing that is least usefully

GST Return Generation. It generates comprehensive data required for return filing.

When approached in live chat for any issue, there should be a follow up by the support team.

No pros were added to this review

No cons were added to this review

Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased...

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Retail easy having excellent features, but HQ having lot of limitations.

HQ features, reports to be improved. Technical support should be required improvements.

Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.

Security and reports gst but it is easy to operate

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Customer support executives are not very trained..there can be scope of improvement there

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Sales ,purchase,credite note, debit note, ledger

data security, easy help through mail chat

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

No cons find yet. (within an experience of 2 years.)

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Easy to use, understanding the application and 15 years of addiction

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Nothing major as we are serviced with all the required features

It has good reports, integration with business functions.

It lacks integration with online business, online websites

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Usability and functions , good customer support, currency compatibility in every country

The software is easy to learn and use, has good customer support and security features

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Interface with Rpos to HQ. HQ can give us real time info

We should be informed about new features .

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Reduced time consuming of to place the order and generate invoices within business SLA

We are expecting customer support and product enhancement as per business requirements

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.