NAPA TRACS Pricing

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

Carolyn, I am going to have support contact you. There is no reason for a saved Work Order to have a part or price changed.

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Shows another workstation in WO when they are not Unable to edit Part number Shows zero communication to order (1 on RO, 0 on PO; none in stock) If unsaved "New" RO is Open, will Default to that one when trying to start another New RO Anytime a RO is started, it should generate an appointment block Under "Appointments" tab, allow limiting to a single day. Receive all open PO’s at once Can’t drag...

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Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.

The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything...

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For what the software is, NAPA TRACS worked well. The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy. All of the features that TRACS does offer, it does well.

TRACS is slow to updates and changes. It only recently allowed the ability to capture digital signatures. There are still a lot of updates to the interface and features that it needs to make to compete with other software on the market. It works with third party software to bridge some of the features it lacks; however, having two different software is costly and clunky and often doesn't work the way it should. TRACS is very manual and unintuitive, and it very much feels like using an early 2000s software.

Keeping up with invoices and keeping up with mechanics that does the jobs

The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow

1. ease of ordering Napa parts 2. plate and vin scan into work order

The software is cumbersome and difficult to learn for a small auto repair shop we dont use 75% of the features

The cost is reasonable. Once we adjusted to its unique style it is fairly functional for our daily use.

It reporting features for our 4 shops is abysmal. Getting support or response for requests to fix items is a no-go. Mostly the solution we are offered is to purchase a third-party work around.

The ability to import parts from vendors other then Napa including Dealers is a great feature. Having all of my pervious repair order in one place that is easy to search is also great.

I would like the see the ability to set an item as bulk to save time on inventory. When I order bulk oil from Napa I have to order outside of tracs then manually enter the quantity. If I order the oil through tracs it will show that the bulk item's part number has 1 on hand with a total price for say 55 gallons. If you enter that number on a customer repair order it will sell them all 55 gallons when they only need 5-6 quart. I would be nice to tell the software that such and such a part number is a bulk item and to sell it by the quart and have the software calculate the price per quart from the total.

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

price included in gold napa autocare membership

connected to internet can restart if power and internet go down terrible design

Easy to use At first it was complicated, but then after I learned it, it's very easy and very convenient

I wish it was able to go online so I can access it from home to go over invoicing and pricing

- Pricing - Multi-shop support - Reporting - Simple to use - Pricing profile per customer - Pricing profiles can be setup to support item type, item manufacture, by tech, by vendor, and so on - Updated at least once every 2 months - Great support channels

- inventory - open api could be larger(they are working on this to include more)

I like the customer support, email feature and the vin decoding when it works, the mitchell catalog is also a great feature when it works

the ability to text customers would be great. the VIN decoding could be a bit more accurate I have had problems where it decodes the wrong engine size or model making it likely to order incorrect parts

Cost. Tracs offers many features at an affordable price point.

Lacking CRM features. Some things are clunky and the program runs slow and get stuck occasionally.

The ease of prolink built in and part ordering,

Returning parts is extremely tedious, lack of text features or built in DVI, most other cloud based softwares offer this inclusively with the cost of their software.

Making repair orders and putting NAPA parts and pricing right into the order.

Price. There is so much in this software but NAPA representative's have no training on the product.

Keeps records of all work, including parts and part numbers, performed on vehicles. Helps with inventory and stock. Customer support is great.

The records don't really give an accurate accounting of technicians time worked on jobs. Expensive. Does not necessarily work well on shops' existing computers.

Hi Gretchen, Labor times are tracked and added to each Technician once you invoice a ticket. I will have support reach out to you to see if they can assist you.

History retention, billing/invoicing, ability to integrate parts pricing to work order

Parts grouping confusing, spend unnecessary time determining how parts are named in parts search as compared to other parts vendors we use.

The Change Over / Aldata Switch ( Been with Aldata for 20 years)

learn Pro - Demand Is still a Challenge, Not much time for self teaching . But Actually that is about it ,

The labor matrix is one of my favorite functions of Tracs. I like the ability to built pricing profiles.

I wish Tracs would add more reports and improve their VIN decoder. They also need to add a printable parts breakdown on the job-being estimated.

I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great.

Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted.

It is fast,Can order look up parts and put them with pricing onto work order

No spell check and having to put mileage in 4 times

easy to navigate and transfer parts to bill. easy to change and check pricing

to many steps to order parts thru tracs to napa store

mark up and ordering parts also pro demand

need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work