SalonBiz Features & Capabilities

SalonBiz

Vagaro

ZENOTI

Give your guests a beautiful, stress-free experience driven by the finest technology in the salon and spa industry. Whether you’re just getting started or have multiple locations to manage, SalonBiz gives your business the tools to reach new heights.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Availability Management

Barcode Recognition

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Client Database

Client Management

Client Portal

Commission Management

Confirmations/Reminders

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Mobile App

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Drag & Drop

eCommerce Management

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Email Marketing

Email Reminders

Employee Management

Facility Scheduling

For Salons and Spas

Gift Card Management

Group Scheduling

Inventory Management

Inventory Tracking

Loyalty Program

Mobile Access

Multi-Location

Online Booking

Online Payments

Order Management

Ordering Automation

Payment Processing

Payroll & Commissions

Payroll Management

Performance Metrics

Point of Sale (POS)

Promotions Management

Purchase Order Management

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-time Scheduling

Real-Time Updates

Receipt Management

Recurring Appointments

Reminders

Reporting & Statistics

Reputation Management

Resource Scheduling

Retail Inventory Management

Retail POS

Returns Management

Room Booking

Sales Order Management

Sales Reports

Sales Tax Management

Sales Trend Analysis

Self Service Portal

SMS Messaging

Stock Management

Third-Party Integrations

Time Zone Tracking

Timesheet Management

Transaction History

User Management

Waitlist Status Tracking

Website Integration

Acuity Scheduling

We have had a wonderful overall experience with Spabiz since day 1. 

Hi Lindsey! Thanks for sharing your feedback with us. It¿s great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Can¿t wait to share with you, speak with you soon!

We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.

Great Salon Product- but must have patience

We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best!

overall, 7 out of 10 
[sensitive content hidden] is great
[sensitive content hidden] is great
[sensitive content hidden] is great
[sensitive content hidden] is great 
Customer service only answers text - that is an issue when you need emails answered 

SBIZ Review 2024

 It's "okay".  I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open.

Great Software...If They Fix the Glitches

I’d 100% recommend this to a salon or spa that has hourly and commission service providers.  It’s not for smaller fledgling establishments.   

Salon  / Spa Biz

Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going... 

Ultimate Salon 

Review of changes & upgrades of Salon Biz

The software needs improvement for mobile use, great for bigger companies not the best for smaller salons.  Customer Service is the worst, customer satisfaction is not guaranteed with manager. 

Not the easiest to use

Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through. 

Not terrible but not the best

In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors 

Pretty good with a bit of room for improvement 

I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz!  I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL!

LOVE SalonBiz!

There are definite pros and cons. When it's working properly, it's great! But it seems like the amount of time it works properly continues to decrease. 

SalonBiz Review

Decent Software

Hi Naomi! Thanks for the review. We love hearing feedback like yours. Looks Sounds like you previously used SalonBiz. We recently made some big changes to improve the stability of our software. It's very exciting!!!  Would love to talk to you in more detail about what we've done. Give us a shout when you're ready :) 

Review from hairstylist 

We were one of the first customers to use the cloud based spa biz.  It had almost everything we needed and the support was top notch.  However, there were some major growing pains.   My main complaint was that the program was too slow.  Several times it went down and of course this is stressful for a company.  I loved their reports and I found it easy to look at and to use.  Sometimes there were weird glitches that would like a while to resolve.  If they ever worked out all their kinks we would consider using them again.  I would test this first to make sure the speed was where it should be prior to purchasing this product, but otherwise it was a good program.

Needs to work out some kinks

Awful and outdated.

In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

A Critical Failure in Quality and Reliability 

Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch!

SalonBiz upgrades have made booking a breeze!

Our experience is great having customer support at our finger tips 24/7!

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.

Love the marketing/ online booking/ confirmation/ reminder features.   Their compatibility with Aveda and partnerships with Listen 360 and other companies.

I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast!

Be Cherished Salon

Salon + Spa user

Rebecca

My overall experience has been great, I love that I am able to book my clients and suites with ease.

SalonBiz Features

Features Summary

Screenshots

Contenders comparison

Common SalonBiz comparisons

Reviewers who mentioned features said: